generated: '2026-07-24'
method: searched
source: https://webapp.securetrading.net/errorcodes.html
docs: https://help.trustpayments.com/hc/en-us/articles/4402897300625-Error-codes
format: stpp-errorcode
note: Trust Payments STPP (Secure Trading Payment Platform) returns a numeric errorcode plus an errormessage
  on every Webservices API response; errorcode 0 is success. errordata typically names the offending field
  on a 30000 field error. This is the full published error registry.
envelope:
  code_field: errorcode
  message_field: errormessage
  detail_field: errordata
  settlement_field: settlestatus
  success_value: '0'
count: 255
errors:
- code: '0'
  message: Ok
  class: library/usage
- code: '1'
  message: Generic error
  class: library/usage
- code: '2'
  message: Trust Payments API requires the 'requests' library
  class: library/usage
- code: '4'
  message: Send error
  class: library/usage
- code: '5'
  message: Receive error
  class: library/usage
- code: '6'
  message: Invalid credentials provided
  class: library/usage
- code: '7'
  message: An issue occured whilst trying to connect to Trust Payments servers
  class: library/usage
- code: '8'
  message: Unexpected error connecting to Trust Payments servers. If the problem persists please contact
    support@trustpayments.com
  class: library/usage
- code: '9'
  message: Unknown error. If this persists please contact Trust Payments
  class: library/usage
- code: '10'
  message: Incorrect usage of the Trust Payments API
  class: library/usage
- code: '10003'
  message: Invalid card details
  class: validation/format
- code: '10100'
  message: Invalid date
  class: validation/format
- code: '10101'
  message: Invalid date/time
  class: validation/format
- code: '10102'
  message: Invalid details
  class: validation/format
- code: '10103'
  message: Card number does not match card type
  class: validation/format
- code: '10200'
  message: Malformed XML
  class: validation/format
- code: '10201'
  message: XML does not match schema
  class: validation/format
- code: '10202'
  message: Invalid file format
  class: validation/format
- code: '10203'
  message: Empty file contents
  class: validation/format
- code: '10204'
  message: Invalid file contents
  class: validation/format
- code: '10205'
  message: Malformed JSON
  class: validation/format
- code: '10300'
  message: JWT decoding error
  class: validation/format
- code: '10301'
  message: JWT encoding error
  class: validation/format
- code: '10302'
  message: JWT algorithm not supported
  class: validation/format
- code: '10500'
  message: StApi Error
  class: validation/format
- code: '10600'
  message: Invalid fields specified in request
  class: validation/format
- code: '20004'
  message: Missing parent
  class: transaction-rules
- code: '20005'
  message: Refund requires settled parent or parent thats due to settle today
  class: transaction-rules
- code: '20006'
  message: Refund requires authorisation parent
  class: transaction-rules
- code: '20007'
  message: Refund amount too great
  class: transaction-rules
- code: '20008'
  message: No acquirer specified
  class: transaction-rules
- code: '20009'
  message: Repeat amount too great
  class: transaction-rules
- code: '20010'
  message: Split amount too great
  class: transaction-rules
- code: '20011'
  message: Cannot refund a decline transaction
  class: transaction-rules
- code: '20012'
  message: Refund requires a settled parent
  class: transaction-rules
- code: '20013'
  message: Reversal requires a cancelled auth parent
  class: transaction-rules
- code: '20014'
  message: Cannot override amount in child transaction
  class: transaction-rules
- code: '20015'
  message: Cannot override currency in child transaction
  class: transaction-rules
- code: '20018'
  message: Subscription requires RECUR account
  class: transaction-rules
- code: '20019'
  message: Subscription requires successful parent
  class: transaction-rules
- code: '20020'
  message: Risk Decisions must have AUTH as parent
  class: transaction-rules
- code: '20021'
  message: Chargebacks must have AUTH/REFUND as parent
  class: transaction-rules
- code: '20022'
  message: Refund amount less than Minimum allowed
  class: transaction-rules
- code: '20023'
  message: Refund requires paypaltransactionid
  class: transaction-rules
- code: '20024'
  message: Invalid split transaction
  class: transaction-rules
- code: '20025'
  message: Cannot reverse AUTH processed more than 48 hours ago
  class: transaction-rules
- code: '20026'
  message: Reversal requires acquirerreferencedata
  class: transaction-rules
- code: '20027'
  message: Cannot reverse AUTH processed by a different acquirer
  class: transaction-rules
- code: '20028'
  message: Payment type does not support repeats
  class: transaction-rules
- code: '20029'
  message: Reversal missing required data
  class: transaction-rules
- code: '20030'
  message: Missing token
  class: transaction-rules
- code: '20031'
  message: Subscription with an accountcheck parent not supported on current acquirer
  class: transaction-rules
- code: '20032'
  message: Subscription cannot be used as a parent
  class: transaction-rules
- code: '20033'
  message: Invalid parent
  class: transaction-rules
- code: '20034'
  message: Payment type does not support refunds
  class: transaction-rules
- code: '20035'
  message: Invalid incremental transaction
  class: transaction-rules
- code: '20036'
  message: Partial reversals not supported
  class: transaction-rules
- code: '20037'
  message: THREEDQUERY parent/child must have the same paymenttype as the child
  class: transaction-rules
- code: '20038'
  message: Payment type does not support card scheme updates
  class: transaction-rules
- code: '20039'
  message: Cannot reverse AUTH at this time, please try again
  class: transaction-rules
- code: '20040'
  message: Cannot determine token
  class: transaction-rules
- code: '21000'
  message: Service Temporarily Disabled
  class: myst-account
- code: '21001'
  message: Login firstrequest
  class: myst-account
- code: '21002'
  message: Invalid username/password
  class: myst-account
- code: '21003'
  message: Invalid session
  class: myst-account
- code: '21004'
  message: Session has expired
  class: myst-account
- code: '21005'
  message: Password expired
  class: myst-account
- code: '21006'
  message: Password has been previously used
  class: myst-account
- code: '21007'
  message: MyST user account has been locked
  class: myst-account
- code: '21009'
  message: New password does not match confirmed password
  class: myst-account
- code: '21010'
  message: Incorrect current password
  class: myst-account
- code: '21012'
  message: Invalid selection
  class: myst-account
- code: '21013'
  message: User already exists
  class: myst-account
- code: '21014'
  message: No transaction found
  class: myst-account
- code: '21015'
  message: Invalid selected transactions
  class: myst-account
- code: '21016'
  message: Data supplied has not been saved
  class: myst-account
- code: '21017'
  message: Invalid request type
  class: myst-account
- code: '21018'
  message: Missing request type, at least one request type must be selected
  class: myst-account
- code: '21019'
  message: Invalid payment type
  class: myst-account
- code: '21020'
  message: Missing payment type, at least one payment type must be selected
  class: myst-account
- code: '21021'
  message: Invalid error code
  class: myst-account
- code: '21022'
  message: Missing error code, at least one error code must be selected
  class: myst-account
- code: '21023'
  message: Invalid filter description
  class: myst-account
- code: '21024'
  message: Invalid destination description
  class: myst-account
- code: '21025'
  message: Invalid notification type
  class: myst-account
- code: '21026'
  message: Invalid destination
  class: myst-account
- code: '21027'
  message: Invalid field selected
  class: myst-account
- code: '21028'
  message: Invalid email from address
  class: myst-account
- code: '21029'
  message: Invalid email subject
  class: myst-account
- code: '21030'
  message: Invalid email email type
  class: myst-account
- code: '21031'
  message: Unable to process request
  class: myst-account
- code: '21032'
  message: No file selected for upload
  class: myst-account
- code: '21033'
  message: Invalid file size
  class: myst-account
- code: '21034'
  message: Invalid filename
  class: myst-account
- code: '21035'
  message: Invalid extension
  class: myst-account
- code: '21036'
  message: User requires at least one sitereference
  class: myst-account
- code: '21037'
  message: Only ST-level users can have '*' access
  class: myst-account
- code: '21038'
  message: Request failed
  class: myst-account
- code: '21039'
  message: Invalid File Contents
  class: myst-account
- code: '21040'
  message: Maximum number of files uploaded
  class: myst-account
- code: '21041'
  message: Insufficient gateway access privileges
  class: myst-account
- code: '21042'
  message: Maximum file size limit reached
  class: myst-account
- code: '21043'
  message: Username(s) must be a valid user(s)
  class: myst-account
- code: '21044'
  message: Sitereference(s) must be a valid site(s)
  class: myst-account
- code: '21045'
  message: Unable to send email, please verify the details and try again
  class: myst-account
- code: '21046'
  message: Negative already exists
  class: myst-account
- code: '21047'
  message: Cannot delete a search owned by another user
  class: myst-account
- code: '21048'
  message: Invalid search
  class: myst-account
- code: '21049'
  message: Cannot delete the specified search, the search name cannot be found
  class: myst-account
- code: '21050'
  message: Search parameter is too short
  class: myst-account
- code: '21051'
  message: Duplicate custom fields defined
  class: myst-account
- code: '21052'
  message: Cannot allocate selected users, insufficient privileges
  class: myst-account
- code: '21053'
  message: Allocated users have access to additional sites
  class: myst-account
- code: '21054'
  message: Allocated users have access to additional users
  class: myst-account
- code: '21055'
  message: User with current role cannot be allocated users
  class: myst-account
- code: '21056'
  message: This site requires that your browser accept cookies to sign in. Cookies can be accepted by
    clicking "I accept" below.
  class: myst-account
- code: '21057'
  message: User requires at least one site reference or site group
  class: myst-account
- code: '21058'
  message: Allocated users have access to additional site groups
  class: myst-account
- code: '21059'
  message: No statement found
  class: myst-account
- code: '21060'
  message: Data supplied has not been updated in MobilePay 3rd-party service
  class: myst-account
- code: '22000'
  message: Bypass
  class: myst-account
- code: '25000'
  message: Insufficient access privileges
  class: authorization
- code: '25001'
  message: Coding error
  class: authorization
- code: '25002'
  message: Insufficient privileges
  class: authorization
- code: '25003'
  message: Invalid request
  class: authorization
- code: '30000'
  message: Invalid field
  class: field/request
- code: '30001'
  message: Unknown site
  class: field/request
- code: '30002'
  message: Banned card
  class: field/request
- code: '30003'
  message: Xml element parse error
  class: field/request
- code: '30004'
  message: Maestro must use SecureCode
  class: field/request
- code: '30005'
  message: Multiple email addresses must be separated with , or ;
  class: field/request
- code: '30006'
  message: Invalid sitereference for alias
  class: field/request
- code: '30007'
  message: Invalid version number
  class: field/request
- code: '30008'
  message: Unknown user
  class: field/request
- code: '30009'
  message: Cannot determine account
  class: field/request
- code: '30010'
  message: Json element parse error
  class: field/request
- code: '30011'
  message: Wallet type configuration error
  class: field/request
- code: '30012'
  message: Wallet type not supported on this request
  class: field/request
- code: '30014'
  message: Token does not support scheme updates
  class: field/request
- code: '30015'
  message: No changes to update
  class: field/request
- code: '31000'
  message: The card number you have provided is incorrect, please verify your details and try again
  class: field/request
- code: '31001'
  message: The security code (CVV2) you have provided is incorrect, please verify your details and try
    again
  class: field/request
- code: '31002'
  message: The expiry date you have provided is incorrect, please verify your details and try again
  class: field/request
- code: '31003'
  message: The expiry month you have provided is incorrect, please verify your details and try again
  class: field/request
- code: '31004'
  message: The expiry year you have provided is incorrect, please verify your details and try again
  class: field/request
- code: '31005'
  message: Unable to process your payment due to connection errors - request id mismatch, please try again
  class: field/request
- code: '31006'
  message: The issue number you have provided is incorrect, please verify your details and try again
  class: field/request
- code: '31007'
  message: The payment type you have provided is incorrect, please verify your details and try again
  class: field/request
- code: '31009'
  message: Unable to process your payment, please contact the website
  class: field/request
- code: '31010'
  message: 'There are errors with these fields: {0}'
  class: field/request
- code: '40000'
  message: No account found
  class: account
- code: '40001'
  message: Refund cannot be processed
  class: account
- code: '40002'
  message: Transaction de-activated
  class: account
- code: '50000'
  message: Socket receive error
  class: connectivity
- code: '50001'
  message: Socket connection error
  class: connectivity
- code: '50002'
  message: Socket closed
  class: connectivity
- code: '50003'
  message: Invalid data received
  class: connectivity
- code: '50004'
  message: Invalid SQL
  class: connectivity
- code: '50005'
  message: Timeout
  class: connectivity
- code: '50006'
  message: Invalid acquirer
  class: connectivity
- code: '50007'
  message: Unable to connect to acquirer
  class: connectivity
- code: '50008'
  message: Invalid response from acquirer
  class: connectivity
- code: '50009'
  message: No available transport
  class: connectivity
- code: '50010'
  message: File size too large
  class: connectivity
- code: '50011'
  message: Socket send error
  class: connectivity
- code: '50012'
  message: Communication error
  class: connectivity
- code: '50014'
  message: Proxy error
  class: connectivity
- code: '50015'
  message: CardDataLookup service error
  class: connectivity
- code: '50016'
  message: CardDataLookup no result
  class: connectivity
- code: '51000'
  message: Unable to process your payment due to connection errors, please verify your details and try
    again ({0})
  class: connectivity
- code: '51001'
  message: Unable to process your payment due to connection errors (HTTP response status {0}), please
    verify your details and try again ({1})
  class: connectivity
- code: '60003'
  message: Wrong number of emails
  class: processing/gateway
- code: '60010'
  message: Bank System Error
  class: processing/gateway
- code: '60011'
  message: Wrong number of transactions
  class: processing/gateway
- code: '60012'
  message: Invalid transport configuration
  class: processing/gateway
- code: '60013'
  message: No valid updates specified
  class: processing/gateway
- code: '60014'
  message: Transaction reference not found
  class: processing/gateway
- code: '60016'
  message: settlebaseamount too large
  class: processing/gateway
- code: '60017'
  message: Transaction not updatable
  class: processing/gateway
- code: '60018'
  message: Invalid requesttype
  class: processing/gateway
- code: '60019'
  message: No searchable filter specified
  class: processing/gateway
- code: '60020'
  message: Timeout Error
  class: processing/gateway
- code: '60021'
  message: 3-D Secure Transport Error
  class: processing/gateway
- code: '60022'
  message: Unauthenticated
  class: processing/gateway
- code: '60023'
  message: Site Suspended
  class: processing/gateway
- code: '60024'
  message: No updates performed
  class: processing/gateway
- code: '60025'
  message: Invalid Request
  class: processing/gateway
- code: '60026'
  message: Invalid Response
  class: processing/gateway
- code: '60027'
  message: Invalid Acquirer
  class: processing/gateway
- code: '60028'
  message: Invalid account data
  class: processing/gateway
- code: '60029'
  message: Missing
  class: processing/gateway
- code: '60030'
  message: Payment Error
  class: processing/gateway
- code: '60031'
  message: Invalid acquirer for 3-D Secure
  class: processing/gateway
- code: '60032'
  message: Invalid payment type for 3-D Secure
  class: processing/gateway
- code: '60033'
  message: Invalid updates specified
  class: processing/gateway
- code: '60034'
  message: Manual investigation required
  class: processing/gateway
- code: '60035'
  message: Invalid headers
  class: processing/gateway
- code: '60036'
  message: Max fraudscore exceeded
  class: processing/gateway
- code: '60037'
  message: Invalid filters
  class: processing/gateway
- code: '60038'
  message: Merchant System Error
  class: processing/gateway
- code: '60039'
  message: Your payment is being processed. Please wait...
  class: processing/gateway
- code: '60040'
  message: Can not specify both requesttypedescription and requesttypedescriptions on a single request
  class: processing/gateway
- code: '60041'
  message: Acquirer missing original transaction data
  class: processing/gateway
- code: '60042'
  message: Insufficient funds
  class: processing/gateway
- code: '60043'
  message: Unable to process due to scheme restrictions
  class: processing/gateway
- code: '60044'
  message: Failed Screening
  class: processing/gateway
- code: '60045'
  message: Unable to process due to restrictions
  class: processing/gateway
- code: '60100'
  message: Invalid process
  class: processing/gateway
- code: '60101'
  message: Invalid process
  class: processing/gateway
- code: '60102'
  message: Invalid process
  class: processing/gateway
- code: '60103'
  message: Invalid process
  class: processing/gateway
- code: '60104'
  message: Invalid process
  class: processing/gateway
- code: '60105'
  message: Invalid process
  class: processing/gateway
- code: '60106'
  message: Invalid process
  class: processing/gateway
- code: '60107'
  message: Invalid process
  class: processing/gateway
- code: '60108'
  message: Invalid process
  class: processing/gateway
- code: '60109'
  message: Invalid process
  class: processing/gateway
- code: '60110'
  message: Invalid process
  class: processing/gateway
- code: '60111'
  message: Invalid process
  class: processing/gateway
- code: '60112'
  message: Invalid process
  class: processing/gateway
- code: '60113'
  message: Invalid process
  class: processing/gateway
- code: '60114'
  message: Invalid process
  class: processing/gateway
- code: '60115'
  message: Invalid process
  class: processing/gateway
- code: '60116'
  message: Invalid process
  class: processing/gateway
- code: '60117'
  message: Invalid process
  class: processing/gateway
- code: '60118'
  message: Invalid process
  class: processing/gateway
- code: '60119'
  message: Invalid process
  class: processing/gateway
- code: '60120'
  message: Invalid process
  class: processing/gateway
- code: '60500'
  message: Risk Referral
  class: processing/gateway
- code: '61000'
  message: Name Pick required
  class: processing/gateway
- code: '61001'
  message: Address Pick required
  class: processing/gateway
- code: '61002'
  message: IP not in range
  class: processing/gateway
- code: '61003'
  message: Invalid button configuration
  class: processing/gateway
- code: '62000'
  message: Unrecognised response from acquirer
  class: processing/gateway
- code: '70000'
  message: Decline
  class: payment-outcome
- code: '70001'
  message: Uncertain result
  class: payment-outcome
- code: '71000'
  message: Soft Decline
  class: payment-outcome
- code: '72000'
  message: Refer to Issuer
  class: payment-outcome
- code: '79000'
  message: Request is queued please check the transaction later for the status
  class: payment-outcome
- code: '79001'
  message: Record is temporarily locked. Please try again later
  class: payment-outcome
- code: '88000'
  message: Generic Retry
  class: retry
- code: '88888'
  message: Soft Decline retry
  class: retry
- code: '90001'
  message: Site name already in use
  class: configuration
- code: '90002'
  message: Duplicate payment routes
  class: configuration
- code: '90003'
  message: Invalid namespace
  class: configuration
- code: '90004'
  message: Account does not exist
  class: configuration
- code: '90005'
  message: Rule already exists
  class: configuration
- code: '90006'
  message: User not allowed to use this rule action type
  class: configuration
- code: '90007'
  message: A deadlock occurred. Please retry the operation.
  class: configuration
- code: '90008'
  message: Failed to update MobilePay merchant
  class: configuration
- code: '90009'
  message: No changes in the account to update
  class: configuration
- code: '90010'
  message: Acquirer configuration file is missing required fields
  class: configuration
- code: '90011'
  message: Database operational error
  class: configuration
- code: '99998'
  message: There has been a problem with your payment, please verify your details and try again
  class: generic
- code: '99999'
  message: Unknown error
  class: generic