slug: trustpilot
provider: Trustpilot
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 4
edges:
- tag: Invitations
  spec_file: trustpilot-invitations-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.8
  evidence: '"Allows businesses to programmatically send review invitations to their customers via email
    or SMS after transactions"; POST /v1/private/business-units/{businessUnitId}/email-invitations — "Send
    Email Invitations"'
  reason: The surface solicits post-transaction customer reviews via templated email/SMS invitations —
    a voice-of-customer / feedback solicitation programme. Maps cleanly to Customer Feedback Management.
- tag: Review Management
  spec_file: trustpilot-review-management-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.8
  evidence: POST /v1/private/reviews/{reviewId}/reply — "Create Review Reply"; POST /v1/private/reviews/{reviewId}/find-reviewer
    — "Find Reviewer"
  reason: Businesses reply to, tag, and triage service reviews and identify the reviewer — active handling
    of voice-of-customer feedback. Maps to Customer Feedback Management.
- tag: Reviews
  spec_file: trustpilot-reviews-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.75
  evidence: GET /v1/business-units/{businessUnitId}/reviews — "Get Business Unit Reviews"; GET /v1/reviews/latest
    — "Get Latest Reviews"
  reason: Read surface over consumer reviews (public and private) for a company — retrieval of voice-of-customer
    data. Customer Feedback Management is the fitting capability; the tag is purely read-oriented, so
    slightly lower confidence.
- tag: Conversations
  spec_file: trustpilot-conversations-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.7
  evidence: POST /v1/private/product-reviews/{reviewId}/create-conversation — "Create Product Review Conversation";
    POST /v1/private/conversations/{conversationId}/comments — "Create Conversation Comment"
  reason: Operations let a business open and comment in a dialogue attached to a customer review, i.e.
    responding to voice-of-customer feedback. Customer Feedback Management is the closest fit; some overlap
    with inquiry handling keeps confidence moderate.