name: Twenty FinOps
description: >
  FinOps Framework 1.0 FOCUS-aligned cost and usage data for the Twenty
  CRM platform. Twenty offers transparent, per-user-per-month pricing
  across cloud tiers with no hidden charges for API access, webhooks, or
  workflows. Self-hosted deployments incur no software licensing cost;
  infrastructure costs are borne by the operator. Cloud plans include a
  25% discount for annual billing. API rate limits and automation credit
  quotas are the primary consumption metrics for capacity planning.
specificationVersion: "1.0"
url: https://twenty.com/pricing
provider: Twenty
currency: USD
billing_model: per-user-per-month
services:
  - name: Twenty Pro Cloud
    description: Managed cloud CRM with full REST/GraphQL API access, webhooks, workflows, and AI agents.
    sku: twenty-pro-cloud
    unit_price: 9.00
    unit: user/month
    billing_period: monthly
    annual_price: 6.75
    annual_unit: user/month
    annual_discount_pct: 25
    included_resources:
      - api_calls_per_minute: 50
      - batch_records_per_request: 60
      - workflow_credits_per_year: 50000000
      - custom_objects: unlimited
      - records: unlimited
    notes: >
      No additional charges for API access, webhooks, or workflow features.
      30-day free trial, no credit card required.

  - name: Twenty Organization Cloud
    description: >
      Enterprise-grade managed cloud CRM adding SSO, row-level permissions,
      custom domain, audit logs, and priority support.
    sku: twenty-organization-cloud
    unit_price: 19.00
    unit: user/month
    billing_period: monthly
    annual_price: 14.25
    annual_unit: user/month
    annual_discount_pct: 25
    included_resources:
      - api_calls_per_minute: 100
      - batch_records_per_request: 60
      - custom_objects: unlimited
      - records: unlimited
      - sso: true
      - row_level_permissions: true
      - audit_logs: true
    notes: >
      Includes all Pro features plus enterprise security controls.
      30-day free trial, no credit card required.

  - name: Twenty Self-Hosted
    description: >
      Open-source self-hosted deployment. No software licensing cost.
      Operator is responsible for infrastructure, compute, storage,
      and maintenance costs. Feature-equivalent to Pro cloud tier.
    sku: twenty-self-hosted
    unit_price: 0.00
    unit: workspace
    billing_period: N/A
    included_resources:
      - api_calls: configurable
      - custom_objects: unlimited
      - records: unlimited
    notes: >
      Infrastructure costs vary by provider and workload. Typical Docker
      Compose deployment requires a small VM (2 vCPU / 4 GB RAM minimum)
      plus PostgreSQL and Redis instances.

cost_optimization:
  - strategy: Annual billing
    description: Switch from monthly to annual billing to save 25% on Pro and Organization plans.
  - strategy: Self-hosting
    description: >
      Teams with regulated data or high user counts may achieve significant
      savings by self-hosting, eliminating per-user licensing costs at the
      expense of operational overhead.
  - strategy: Right-size plan
    description: >
      Pro plan is sufficient for most teams. Upgrade to Organization only
      when SSO, row-level permissions, or audit logs are required.