specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: tyntec
providerId: tyntec
created: '2026-07-11'
modified: '2026-07-11'
reconciled: false
tags:
- CPaaS
- SMS
- WhatsApp
- Number Verification
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of tyntec spend. tyntec is a usage-billed CPaaS: cost is driven by
  the volume of transactions across each product - SMS messages sent/received,
  WhatsApp conversations (priced by category and country), number verification and
  HLR lookups, and 2FA OTPs dispatched. Charges are deducted from a prepaid
  account balance, with negotiated committed-volume agreements for enterprise
  usage. The dominant cost drivers are messaging volume and destination mix, since
  per-message and per-conversation rates vary widely by country and carrier.
notes: >-
  Per-unit rates are destination-dependent and, for verification / HLR lookups,
  quoted on request; they are not fully reconciled here. Track spend per product
  and per destination country. WhatsApp conversation charges pass through Meta's
  category-based rate plus tyntec's fee.
sources:
- https://www.tyntec.com/docs/docs-center-sms-api-pricing-coverage
- https://www.tyntec.com/helpcenter/docs/faqs/whatsapp-business/pricing/overview/
- https://www.tyntec.com/
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: tyntec
serviceCategory: Communications and Messaging
billingModel:
  pricingCategory: Usage-Based
  billingFrequency: Prepaid / Monthly
  billingCurrency: EUR
  chargeCategories:
  - Usage
  - Purchase
  - Adjustment
focusColumns:
  ServiceName: tyntec CPaaS
  ServiceCategory: Communications and Messaging
  ProviderName: tyntec
  PublisherName: tyntec
  InvoiceIssuerName: tyntec
  BillingCurrency: EUR
  ChargeCategory: Usage
  PricingCategory: Usage-Based
meters:
- name: sms_messages
  description: SMS messages sent and received over the A2P network, billed per message by destination.
  unit: messages
  aggregation: sum
  dimensions:
  - account
  - destination_country
  - direction
- name: whatsapp_conversations
  description: WhatsApp conversations, billed per conversation by category (marketing, utility, authentication, service) and country.
  unit: conversations
  aggregation: sum
  dimensions:
  - account
  - destination_country
  - conversation_category
- name: number_lookups
  description: Number verification and HLR / portability lookups, billed per transaction.
  unit: lookups
  aggregation: sum
  dimensions:
  - account
  - lookup_type
- name: otp_dispatched
  description: 2FA one-time passwords dispatched, billed per OTP by channel and destination.
  unit: otp
  aggregation: sum
  dimensions:
  - account
  - channel
  - destination_country
principles:
- name: Visibility
  description: Track transaction volume per product and per destination country; messaging cost is dominated by destination mix.
- name: Allocation
  description: Separate accounts or sender IDs per team/campaign so messaging and verification spend maps to cost centers.
- name: Optimization
  description: Verify numbers before messaging to avoid wasted sends to invalid/unreachable numbers; choose the right WhatsApp conversation category; consolidate volume for committed-use discounts.
- name: Accountability
  description: Assign owners per product line; review prepaid balance burn and monthly transaction volume against budget.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com