# Udesk

> Udesk (Beijing Wofeng Times Data Technology Co., Ltd. / 沃丰科技) is a Chinese
> intelligent customer-service and CX platform: omnichannel in-app/web IM,
> ticketing, cloud call center (CC PaaS), AI chat/voice robots (GaussMind),
> field service (ServiceGo), knowledge management (KCS), and video customer
> service. Developer center: https://www.udesk.cn/doc/ — REST-style Open APIs
> (v2 recommended, v1 legacy), event-callback webhooks, and mobile/web SDKs.
> All APIs are tenant-scoped ([subdomain].udesk.cn) and authenticate with
> signed requests (SHA-256/SHA-1 signatures over admin email + API token +
> timestamp + nonce). Default rate limit: 60 requests/minute.

This file was generated by API Evangelist from https://www.udesk.cn/doc/ on
2026-07-21 (the provider does not publish its own llms.txt; /llms.txt returns 404).

## APIs

- [Open API v2 (recommended) — general instructions](https://www.udesk.cn/doc/apiv2/intro/): base `https://[subdomain].udesk.cn/open_api_v1`, SHA-256 signature auth, 60 req/min
- [Open API v2 — customers](https://www.udesk.cn/doc/apiv2/customers/)
- [Open API v2 — tickets](https://www.udesk.cn/doc/apiv2/tickets/)
- [Open API v2 — organizations](https://www.udesk.cn/doc/apiv2/organizations/)
- [Open API v2 — agents](https://www.udesk.cn/doc/apiv2/agents/)
- [Open API v2 — call center](https://www.udesk.cn/doc/apiv2/callcenter/)
- [Open API v2 — outbound call tasks](https://www.udesk.cn/doc/apiv2/callouts/)
- [Open API v2 — IM (beta)](https://www.udesk.cn/doc/apiv2/im/)
- [Open API v2 — IM session records](https://www.udesk.cn/doc/apiv2/im_session/)
- [Open API v2 — knowledge base](https://www.udesk.cn/doc/apiv2/knowledge/)
- [Open API v2 — event callbacks (webhooks)](https://www.udesk.cn/doc/apiv2/webhook_v2/)
- [Open API v1 (legacy) — general instructions](https://www.udesk.cn/doc/apiv1/intro/): base `https://[subdomain].udesk.cn/api/v1`, MD5 query-string signature
- [Robot (bot) API — general instructions](https://www.udesk.cn/doc/robot/intro/): base `https://km.udesk.cn/api/v1`, SHA-1 signature
- [Robot API — bot sessions](https://www.udesk.cn/doc/robot/chat/)
- [Robot API — FAQ knowledge base](https://www.udesk.cn/doc/robot/questions/)
- [Robot API — external LLM integration](https://www.udesk.cn/doc/robot/external_llm/)
- [ServiceGo API — general instructions](https://www.udesk.cn/doc/sercive/general-instructions/): base `https://servicego.udesk.cn/api/v1`, SHA-1/SHA-256 signature
- [ServiceGo API — SSO (JWT HS256)](https://www.udesk.cn/doc/sercive/sso/)
- [ServiceGo API — event subscriptions](https://www.udesk.cn/doc/sercive/subscribe-event/)
- [KCS knowledge API — general instructions](https://www.udesk.cn/doc/kcs/kcs-intro/): base `https://{tenant_kcs_domain}/api/sdk`, Bearer token (50-min TTL)
- [CallCenter PaaS backend API](https://www.udesk.cn/doc/callcenter/ccpaasbackend/)
- [Voice robot (AI outbound) API](https://www.udesk.cn/doc/ccpsrobot/chapter2-24/)
- [Multi-merchant (mchat) management API](https://www.udesk.cn/doc/mchat/open_api/)

## Webhooks and event pushes

- [Event callbacks (webhook_v2)](https://www.udesk.cn/doc/apiv2/webhook_v2/): 13 events — customer/organization/user-group create/update/destroy, IM session create/close, queue abandonment, satisfaction survey, business-record update
- [Call event push](https://www.udesk.cn/doc/thirdparty/call_detail_push/): call started / answered / hung up / ended, with recording URL and full timing fields
- [Call trigger push](https://www.udesk.cn/doc/thirdparty/call_trigger_push/)
- [Robot webhook (answer + task-flow integration)](https://www.udesk.cn/doc/robot/webhook/)
- [ServiceGo event subscriptions](https://www.udesk.cn/doc/sercive/subscribe-event/): approval created, record deleted / restored / merged
- [Field push](https://www.udesk.cn/doc/thirdparty/field_push/)
- [Video customer-service call event push](https://www.udesk.cn/doc/imc/Udesk%E8%A7%86%E9%A2%91%E5%AE%A2%E6%9C%8D%E9%80%9A%E8%AF%9D%E4%BA%8B%E4%BB%B6%E6%8E%A8%E9%80%81/)

## SDKs and components

- [GitHub organization](https://github.com/udesk)
- [Android IM SDK](https://www.udesk.cn/doc/android/udesksdk_android/) — source: https://github.com/udesk/UdeskSDK-Android
- [iOS IM SDK](https://www.udesk.cn/doc/ios/udesksdk_ios_im/) — CocoaPod `UdeskSDK` (latest 5.4.1), source: https://github.com/udesk/UdeskSDK-iOS
- [WebIM web plugin](https://www.udesk.cn/doc/thirdparty/webim/)
- [Call component](https://www.udesk.cn/doc/thirdparty/callcomponent/) — source: https://github.com/udesk/udesk_callcenter_component
- [Ticket SDK (plugin)](https://www.udesk.cn/doc/thirdparty/ticket_sdk/)
- [CEM JS-SDK](https://www.udesk.cn/doc/thirdparty/jssdk/)
- [CCPaaS frontend SDK](https://www.udesk.cn/doc/callcenter/ccpaasfrontendapi/)

## Docs

- [Developer center](https://www.udesk.cn/doc/)
- [Help center](https://udesk.udesk.cn/hc)
- [Product update center](https://www.udesk.cn/ucm/)
- [Security & privacy protection (ISO 27001, CSA-STAR, MLPS Level 3)](https://www.udesk.cn/product_safety_features.html)
- [SLA — 99.9% service availability commitment](https://www.udesk.cn/service_agreement.html)
- [Privacy / service terms](https://www.udesk.cn/terms_service.html)
- [Blog / whitepapers](https://blog.udesk.cn/whitebook/)
- [Sign up](https://cb.s2.udesk.cn/register)