generated: '2026-07-21'
method: searched
source: https://ujet.cx/service-level-agreement
description: >-
  UJET's published operational posture. The company runs an Atlassian
  Statuspage at env.status.ujet.cx (linked from the ujet.cx footer as "System
  Status"; the page itself is access-gated — anonymous requests are redirected
  to a Statuspage login). The SLA is public and commits to 99.999% monthly
  availability for real-time interactions. No public API versioning or
  deprecation policy exists — developer documentation is login-gated
  (ujet.readme.io, support.ujet.co), so no Deprecation pointer is emitted.
status_page: https://env.status.ujet.cx
status_page_note: Atlassian Statuspage; access-gated (302 to /access/login for anonymous visitors).
sla:
  url: https://ujet.cx/service-level-agreement
  uptime_target: '99.999%'
  scope: Real-Time Interactions (voice calls and IVR routing), measured monthly.
  claims: Submit within 30 days to support@ujet.cx with subject "SLA Claim".
  credits:
    - range: 99.99% to 99.999%
      credit: 10% of monthly fees
    - range: 99.9% to 99.99%
      credit: 25% of monthly fees
    - range: 99% to 99.9%
      credit: 50% of monthly fees
    - range: below 99%
      credit: 100% of monthly fees
versioning: null
versioning_note: No public versioning policy; developer docs are login-gated.
deprecation: null
deprecated_operations: []