{
  "info": {
    "_postman_id": "bbbe63ca-0c60-40ca-ab2c-d55f1daa8fdf",
    "name": "Unifonic Authenticate Call Management and Status Call Queue Management API",
    "description": "Handles verifications with OTP to multiple channels\n\nContact Support:\n Name: Unifonic Support\n Email: support@unifonic.com",
    "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json",
    "createdAt": "2026-07-28T03:22:34.000Z",
    "updatedAt": "2026-07-28T03:22:34.000Z",
    "lastUpdatedBy": "35240",
    "uid": "35240-bbbe63ca-0c60-40ca-ab2c-d55f1daa8fdf"
  },
  "item": [
    {
      "name": "providers",
      "item": [
        {
          "name": "queues",
          "item": [
            {
              "name": "{queueName}",
              "item": [
                {
                  "name": "dequeue",
                  "item": [
                    {
                      "name": "Dequeue the first caller in queue",
                      "id": "0200109d-4a05-4dc8-b6a6-e7ec3c533482",
                      "protocolProfileBehavior": {
                        "disableBodyPruning": true
                      },
                      "request": {
                        "method": "POST",
                        "header": [
                          {
                            "description": "(Required) applicationId found on Unifonic Console",
                            "key": "appsId",
                            "value": "<string>"
                          }
                        ],
                        "url": {
                          "raw": "{{baseUrl}}/providers/queues/:queueName/dequeue?redirectTo=<string>",
                          "host": [
                            "{{baseUrl}}"
                          ],
                          "path": [
                            "providers",
                            "queues",
                            ":queueName",
                            "dequeue"
                          ],
                          "query": [
                            {
                              "description": "(Required) the callerId to redirect the call to",
                              "key": "redirectTo",
                              "value": "<string>"
                            }
                          ],
                          "variable": [
                            {
                              "id": "3b93f7a0-17cd-4cbc-afa0-0be64fa6d399",
                              "key": "queueName",
                              "value": "<string>",
                              "description": "(Required) Requested number of resources to be provided in response"
                            }
                          ]
                        },
                        "description": "This operation creates a request to dequeue the caller who is currently the first in line towards another callerId which represents the service agent."
                      },
                      "response": [
                        {
                          "id": "74795ecc-f188-40b2-91a2-f5ebd6fbb9b8",
                          "name": "Created",
                          "originalRequest": {
                            "method": "POST",
                            "header": [
                              {
                                "description": "(Required) applicationId found on Unifonic Console",
                                "key": "appsId",
                                "value": "<string>"
                              },
                              {
                                "description": "Added as a part of security scheme: apikey",
                                "key": "x-authenticate-app-id",
                                "value": "<API Key>"
                              }
                            ],
                            "url": {
                              "raw": "{{baseUrl}}/providers/queues/:queueName/dequeue?redirectTo=<string>",
                              "host": [
                                "{{baseUrl}}"
                              ],
                              "path": [
                                "providers",
                                "queues",
                                ":queueName",
                                "dequeue"
                              ],
                              "query": [
                                {
                                  "description": "(Required) the callerId to redirect the call to",
                                  "key": "redirectTo",
                                  "value": "<string>"
                                }
                              ],
                              "variable": [
                                {
                                  "key": "queueName"
                                }
                              ]
                            }
                          },
                          "status": "Created",
                          "code": 201,
                          "_postman_previewlanguage": "text",
                          "header": [],
                          "cookie": [],
                          "responseTime": null,
                          "body": null,
                          "createdAt": "2026-07-28T03:22:35.000Z",
                          "updatedAt": "2026-07-28T03:22:35.000Z",
                          "uid": "35240-74795ecc-f188-40b2-91a2-f5ebd6fbb9b8"
                        }
                      ],
                      "createdAt": "2026-07-28T03:22:35.000Z",
                      "updatedAt": "2026-07-28T03:22:35.000Z",
                      "uid": "35240-0200109d-4a05-4dc8-b6a6-e7ec3c533482"
                    }
                  ],
                  "id": "e4a9fea5-2a76-40ec-87a6-635ac61f661b",
                  "createdAt": "2026-07-28T03:22:35.000Z",
                  "updatedAt": "2026-07-28T03:22:35.000Z",
                  "uid": "35240-e4a9fea5-2a76-40ec-87a6-635ac61f661b"
                },
                {
                  "name": "Retrieves a specific call queue",
                  "id": "997d3f6c-df7f-4ea5-ba3a-e2a316d4fc1a",
                  "protocolProfileBehavior": {
                    "disableBodyPruning": true
                  },
                  "request": {
                    "method": "GET",
                    "header": [
                      {
                        "description": "(Required) applicationId found on Unifonic Console",
                        "key": "appsId",
                        "value": "<string>"
                      },
                      {
                        "key": "Accept",
                        "value": "application/json;charset=utf-8"
                      }
                    ],
                    "url": {
                      "raw": "{{baseUrl}}/providers/queues/:queueName",
                      "host": [
                        "{{baseUrl}}"
                      ],
                      "path": [
                        "providers",
                        "queues",
                        ":queueName"
                      ],
                      "variable": [
                        {
                          "id": "4aabd866-e6f4-4103-8349-afe819feda41",
                          "key": "queueName",
                          "value": "<string>",
                          "description": "(Required) the queue name where the queue details is to be retrieved"
                        }
                      ]
                    },
                    "description": "This operation retrieves the details in a specific call queue"
                  },
                  "response": [
                    {
                      "id": "e4cffccf-6f29-4d2b-9996-eb851afefe0e",
                      "name": "Success",
                      "originalRequest": {
                        "method": "GET",
                        "header": [
                          {
                            "description": "(Required) applicationId found on Unifonic Console",
                            "key": "appsId",
                            "value": "<string>"
                          },
                          {
                            "key": "Accept",
                            "value": "application/json;charset=utf-8"
                          },
                          {
                            "description": "Added as a part of security scheme: apikey",
                            "key": "x-authenticate-app-id",
                            "value": "<API Key>"
                          }
                        ],
                        "url": {
                          "raw": "{{baseUrl}}/providers/queues/:queueName",
                          "host": [
                            "{{baseUrl}}"
                          ],
                          "path": [
                            "providers",
                            "queues",
                            ":queueName"
                          ],
                          "variable": [
                            {
                              "key": "queueName"
                            }
                          ]
                        }
                      },
                      "status": "OK",
                      "code": 200,
                      "_postman_previewlanguage": "json",
                      "header": [
                        {
                          "key": "Content-Type",
                          "value": "application/json;charset=utf-8"
                        }
                      ],
                      "cookie": [],
                      "responseTime": null,
                      "body": "{\n  \"data\": [\n    {\n      \"callId\": \"<string>\",\n      \"waitingTime\": \"<string>\",\n      \"position\": \"<string>\",\n      \"dateEnqueued\": \"<string>\"\n    },\n    {\n      \"callId\": \"<string>\",\n      \"waitingTime\": \"<string>\",\n      \"position\": \"<string>\",\n      \"dateEnqueued\": \"<string>\"\n    }\n  ]\n}",
                      "createdAt": "2026-07-28T03:22:35.000Z",
                      "updatedAt": "2026-07-28T03:22:35.000Z",
                      "uid": "35240-e4cffccf-6f29-4d2b-9996-eb851afefe0e"
                    }
                  ],
                  "createdAt": "2026-07-28T03:22:35.000Z",
                  "updatedAt": "2026-07-28T03:22:35.000Z",
                  "uid": "35240-997d3f6c-df7f-4ea5-ba3a-e2a316d4fc1a"
                }
              ],
              "id": "69ada02e-2c5e-4a81-83e2-67da1979ee5e",
              "createdAt": "2026-07-28T03:22:35.000Z",
              "updatedAt": "2026-07-28T03:22:35.000Z",
              "uid": "35240-69ada02e-2c5e-4a81-83e2-67da1979ee5e"
            }
          ],
          "id": "f335ea7b-d3b8-44a3-9d5a-fdfc6f00bf7c",
          "createdAt": "2026-07-28T03:22:35.000Z",
          "updatedAt": "2026-07-28T03:22:35.000Z",
          "uid": "35240-f335ea7b-d3b8-44a3-9d5a-fdfc6f00bf7c"
        }
      ],
      "id": "a0018dd4-1d9e-4cb0-8642-fc80288b8a46",
      "createdAt": "2026-07-28T03:22:35.000Z",
      "updatedAt": "2026-07-28T03:22:35.000Z",
      "uid": "35240-a0018dd4-1d9e-4cb0-8642-fc80288b8a46"
    }
  ],
  "auth": {
    "type": "apikey",
    "apikey": [
      {
        "key": "key",
        "value": "x-authenticate-app-id",
        "type": "string"
      },
      {
        "key": "value",
        "value": "{{apiKey}}",
        "type": "string"
      },
      {
        "key": "in",
        "value": "header",
        "type": "string"
      }
    ]
  },
  "variable": [
    {
      "key": "baseUrl",
      "value": "https://authenticate.cloud.api.unifonic.com"
    }
  ]
}