generated: '2026-08-14'
method: searched
source: https://www.uniphore.com/legal/sla/
versioning:
  scheme: uri-path
  current: v1
  evidence: >-
    The public BAIC Installation Guide documents the platform API under a /v1
    path prefix (POST /v1/question-answer/ask); the LLM inference proxy is
    OpenAI-compatible under /openai/v1 and the fine-tuning studio under /v1.
  docs: https://uniphore.github.io/baic-docs/
deprecation:
  policy_url: https://www.uniphore.com/legal/sla/
  policy: >-
    "Uniphore agrees to support any given version of the Licensed Product for
    six (6) months from its official release date." (Uniphore Service Level
    Agreement, version 20260525.)
  support_window: 6 months from official release date
  sunset_header: unknown
  deprecation_header: unknown
sla:
  url: https://www.uniphore.com/legal/sla/
  version: '20260525'
  uptime_target: 99.5%
  measurement: monthly availability for cloud-hosted Services
  service_credits: >-
    Standard Support does not include service-credit remedies; credits are a
    Premium Support tier option.
  advance_maintenance_notice: 72 hours
  support_response_targets:
  - severity: 1
    label: Critical
    response: 1 hour
    updates: every 4 hours, 24/7
  - severity: 2
    label: High
    response: 4 hours
    updates: daily
  - severity: 3
    label: Medium
    response: 24 business hours
    updates: every 2 business days
  - severity: 4
    label: Low
    response: 3 business days
  maintenance_windows:
  - region: India
    window: Monday 23:30 - Tuesday 01:30 IST
  - region: Australia
    window: Tuesday 01:30 - 03:30 AEST
  - region: United States
    window: Monday/Wednesday 22:15 - Tuesday/Thursday 00:30 PT
  - region: EU / Germany
    window: Wednesday 00:30 - 03:00 GMT
  - region: United Kingdom
    window: Wednesday 03:00 - 06:00 GMT
  - region: Singapore
    window: Tuesday 23:00 - Wednesday 01:00 SGT
  - region: On-premises
    window: Wednesday 21:00 - 01:00 and Sunday 09:00 - 13:00
status_page: none
status_page_note: >-
  No status page found. status.uniphore.com does not resolve; the
  uniphore.statuspage.io tenant redirects to /inactive. Incidents are handled
  through the customer support portal (support.uniphore.com) under the SLA
  severity model above.
release_channels:
- name: Chronos (Enterprise Process Discovery Tool)
  url: https://github.com/uniphore/chronos-releases/releases
  cadence: roughly monthly
  latest: v0.3.0
  latest_date: '2026-08-09'
documentation_versioning:
  product: U-Capture
  docs: https://support-rb.uniphore.com/conversa/DevelopConversa/DevelopUCaptureV2.0/DevelopUCapture/DevelopUCapture.htm
  scheme: per-topic document version
  note: >-
    The U-Capture documentation portal versions the DOCUMENTATION rather than the API: the docs
    URL pins a product doc-set version (DevelopUCaptureV2.0) and individual topics carry their own
    version notes ("Version 1.1/1.2 of this topic contains the following general updates"). No API
    version identifier, no version-in-path scheme and no deprecation/sunset statement appears
    anywhere in the U-Capture developer documentation. The API Gateway topic lists "API
    versioning" as a gateway capability without stating the scheme in use.
  api_version_published: false
deprecated_operations: []
x-evidence:
- url: https://status.uniphore.com
  http_status: null
  note: Does not resolve; re-checked 2026-08-14.
  fetched: '2026-08-14'
- url: https://uniphore.statuspage.io/
  http_status: 200
  final_url: https://uniphore.statuspage.io/inactive
  note: Statuspage tenant still inactive; re-checked 2026-08-14.
  fetched: '2026-08-14'
- url: https://api.github.com/repos/uniphore/chronos-releases/releases?per_page=8
  http_status: 200
  note: Chronos v0.3.0 published 2026-08-09.
  fetched: '2026-08-14'
- url: https://www.uniphore.com/legal/sla/
  http_status: 200
  fetched: '2026-08-02'
- url: https://uniphore.statuspage.io/
  http_status: 200
  final_url: https://uniphore.statuspage.io/inactive
  fetched: '2026-08-02'
- url: https://github.com/uniphore/chronos-releases/releases
  http_status: 200
  fetched: '2026-08-02'