slug: united-airlines
provider: United Airlines
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Transportation & Logistics
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 2
edges:
- tag: Booking
  spec_file: united-airlines-booking-api-openapi.yml
  capability_id: BC-2400.40
  capability_id_l1: BC-2400
  capability_name: Booking and Reservation Management
  confidence: 0.9
  evidence: 'POST /bookings createBooking Create Booking; GET /bookings listBookings; description: ''enables
    travel agencies, online booking tools, and corporate travel platforms to search, book, and service
    United flights ... hold bookings, exchanges, refunds, cancellations'''
  reason: Operations create and retrieve flight bookings against published schedules and fares under IATA
    NDC — plainly acceptance and management of capacity reservations. Booking and Reservation Management
    is the direct fit.
- tag: Servicing
  spec_file: united-airlines-servicing-api-openapi.yml
  capability_id: BC-2400.40
  capability_id_l1: BC-2400
  capability_name: Booking and Reservation Management
  confidence: 0.72
  evidence: DELETE /bookings/{bookingId} cancelBooking Cancel Booking; POST /bookings/{bookingId}/exchange
    Exchange Booking; POST /bookings/{bookingId}/ancillaries Add Ancillary Service
  reason: Post-sale servicing of air bookings — cancellation, exchange, refund and ancillary addition
    against sold seat capacity. In this frame the closest fit is booking and reservation management within
    capacity sale; the refund element leans towards billing but the dominant surface is booking modification/cancellation.