specification: API Commons Plans
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/Plans
provider: Updox
providerId: updox
created: '2026-07-04'
modified: '2026-07-04'
reconciled: false
tags:
- Healthcare
- Patient Engagement
- Telehealth
- Electronic Fax
- Plans
description: >-
  Updox is sold as a subscription SaaS platform (part of EverCommerce), priced
  by practice size and the mix of capabilities (secure messaging, electronic
  fax, reminders, telehealth video, forms, document management). Updox does not
  publish "buy now" list pricing; a public pricing calculator and a sales
  contact drive quotes. Third-party trackers report tiers roughly spanning a
  small/solo tier (about $49-$119 per provider/month), mid tiers with capped
  monthly allowances (faxes, telehealth sessions, reminders, broadcast
  messages), and a custom enterprise tier for larger practices and health
  systems (into the thousands per month). API/integration access is provisioned
  to partners rather than sold as a standalone metered API. Exact current rates
  are not reconciled here.
notes: >-
  The public API itself is not separately priced as a consumption API; it is a
  partner integration surface enabled on top of an Updox subscription. Verify
  current tiers, allowances, and the API Acceptable Use Policy with Updox sales.
sources:
- https://www.updox.com/tools/updox-pricing-calculator/
- https://www.updox.com/platform-overview/
- https://help.updox.com/help/public-api
plans:
- id: updox-solo
  name: Solo / Essential
  type: subscription
  description: >-
    Entry tier for solo practitioners and small practices - core secure
    messaging, appointment reminders, and document management. Reported around
    $49-$119 per provider/month.
  entries:
  - label: Per Provider Subscription
    name: solo_subscription
    type: flat
    metric: seat
    limit: -1
    timeFrame: month
    geo: US
    unit: 1
    price: reported ~$49-$119 per provider/month (contact sales)
    userMultiplied: true
  elements:
  - name: Secure Messaging
  - name: Appointment Reminders
  - name: Document Management
- id: updox-growth
  name: Growth
  type: subscription
  description: >-
    Mid tier with capped monthly allowances (reported around 3,500 faxes, 250
    telehealth sessions, 850 appointment reminders) plus broadcast messaging.
  entries:
  - label: Practice Subscription
    name: growth_subscription
    type: flat
    metric: contract
    limit: -1
    timeFrame: month
    geo: US
    unit: 1
    price: quote-based (contact sales)
    userMultiplied: false
  elements:
  - name: Electronic Fax Allowance
  - name: Telehealth Video Sessions
  - name: Appointment Reminders
  - name: Broadcast Messaging
- id: updox-advanced
  name: Advanced
  type: subscription
  description: >-
    Tier for mid-sized practices with higher allowances (e.g. broadcast messages
    reported doubling from 500 to 1,000) and the fuller capability set.
  entries:
  - label: Practice Subscription
    name: advanced_subscription
    type: flat
    metric: contract
    limit: -1
    timeFrame: month
    geo: US
    unit: 1
    price: quote-based (contact sales)
    userMultiplied: false
  elements:
  - name: Higher Allowances
  - name: Forms
  - name: Patient Portal
- id: updox-enterprise
  name: Enterprise / Custom
  type: enterprise
  description: >-
    Custom pricing for larger practices, health systems, pharmacies, and EHR
    partners, including partner API/integration access, SSO, and negotiated
    volume terms. Contact Updox.
  entries:
  - label: Enterprise Agreement
    name: enterprise
    type: flat
    metric: contract
    limit: -1
    timeFrame: year
    geo: US
    unit: 1
    price: contact sales
    userMultiplied: false
  elements:
  - name: Partner API / Integration Access
  - name: Custom Volume Pricing
  - name: EHR / Pharmacy System Integration
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com