generated: '2026-07-21'
method: searched
source: https://docs.uplift.com/docs/response-reason-code
description: >-
  Flex Pay (Upgrade) response reason codes — the error/decision registry the
  callback handler returns when a Buy Now, Pay Later offer is unavailable
  (status OFFER_UNAVAILABLE) or a payment token could not be produced (status
  TOKEN_RETRIEVED with a null token). The reasons key returns an array of these
  codes, or null when the offer is available. Captured verbatim from the
  published reason-code reference.
format: provider-reason-codes
envelope:
  field: reasons
  context: >-
    Returned in the client callback-handler response; also governed by the
    payment statuses OFFER_AVAILABLE, TOKEN_AVAILABLE, TOKEN_RETRIEVED,
    OFFER_UNAVAILABLE, SERVICE_UNAVAILABLE
    (https://docs.uplift.com/docs/payment-status).
statuses:
  - OFFER_AVAILABLE
  - TOKEN_AVAILABLE
  - TOKEN_RETRIEVED
  - OFFER_UNAVAILABLE
  - SERVICE_UNAVAILABLE
codes:
  - code: 0
    status: OFFER_UNAVAILABLE
    description: Flex Pay campaign is disabled
    remediation: Reach out to your account manager to discuss the details of your Flex Pay campaign.
  - code: 1
    status: OFFER_UNAVAILABLE
    description: order_amount is below minimum price threshold
    remediation: User can return to shopping to increase amount total.
  - code: 2
    status: OFFER_UNAVAILABLE
    description: order_amount is above maximum price threshold
    remediation: User must reduce their amount total.
  - code: 3
    status: OFFER_UNAVAILABLE
    description: orderInfo object is missing trip dates
    remediation: Validate that trip dates are sent as expected per the schema required fields.
  - code: 4
    status: OFFER_UNAVAILABLE
    description: The trip start date falls below minimum day window
    remediation: User must change flight dates to make Flex Pay available.
  - code: 5
    status: OFFER_UNAVAILABLE
    description: The trip start date falls above maximum day window
    remediation: Flex Pay is not available this far in advance.
  - code: 6
    status: OFFER_UNAVAILABLE
    description: orderInfo object is missing travelers
    remediation: Validate that traveler information is sent per the schema required fields.
  - code: 7
    status: OFFER_UNAVAILABLE / TOKEN_RETRIEVED
    description: Flex Pay API timeout
    remediation: Flex Pay will work to resolve this issue.
  - code: 8
    status: OFFER_UNAVAILABLE / TOKEN_RETRIEVED
    description: Fatal error / Flex Pay internal errors
    remediation: >-
      Validate trip dates per the schema required fields; if correct, reach out
      to your account manager or integration lead for support.
  - code: 9
    status: OFFER_UNAVAILABLE
    description: Missing product
    remediation: Validate that all required fields are sent per the schema required fields.
  - code: 10
    status: OFFER_UNAVAILABLE
    description: Origin destination not supported
    remediation: The origin/destination was deemed not supported during partner onboarding.
  - code: 11
    status: OFFER_UNAVAILABLE
    description: Language is not supported
    remediation: 'Supported languages: English (en), French (fr).'
  - code: 12
    status: OFFER_UNAVAILABLE
    description: Currency is not supported
    remediation: 'Supported currencies: USD, CAD.'
  - code: 13
    status: OFFER_UNAVAILABLE
    description: Country is not supported
    remediation: 'Supported countries: United States (US), Canada (CA).'
  - code: 14
    status: OFFER_UNAVAILABLE
    description: Product is not supported
    remediation: orderInfo contains attributes not pertaining to the partner's configured vertical.