slug: userback
provider: Userback
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 2
edges:
- tag: Feedback
  spec_file: userback-feedback-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.75
  evidence: 'GET /feedback  listFeedback  List feedback; vendor: ''customer feedback platform that captures
    visual feedback, screenshots, screen recordings, and bug reports'''
  reason: Operations create and list customer feedback items captured from in-product widgets — voice-of-customer
    capture. Some ambiguity with product feedback/telemetry framing, hence 0.75.
- tag: Feedback Comments
  spec_file: userback-feedback-comments-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.7
  evidence: POST /feedback/comment  createFeedbackComment  Create feedback comment
  reason: Comment thread CRUD attached to customer feedback items; supports triage and dialogue on captured
    feedback, so same customer feedback capability, slightly lower confidence as it is a sub-resource.