specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: UserGems
providerId: usergems
created: '2026-05-25'
modified: '2026-05-25'
reconciled: false
tags:
  - FinOps
  - Sales Intelligence
  - ABM
  - SaaS
description: |
  FOCUS-aligned FinOps definition for UserGems. UserGems is a sales-led SaaS
  with annual subscriptions and no public per-call usage pricing. The primary
  cost dimensions exposed to the buyer are platform seats, signal coverage
  scope, and downstream CRM API consumption (Salesforce) which the buyer pays
  for separately to their CRM vendor. The public ROI guarantee provides a
  pipeline-tied credit/refund mechanism that maps to FOCUS Credit and
  Adjustment charge categories.
sources:
  - https://www.usergems.com/pricing
  - https://www.usergems.com/product/api
  - https://help.usergems.com/article/how-many-salesforce-api-calls-does-usergems-use
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: UserGems
serviceCategory: Sales Intelligence and ABM
billingModel:
  pricingCategory: Subscription
  billingFrequency: Annual
  billingCurrency: USD
  chargeCategories:
    - Usage
    - Purchase
    - Credit
    - Adjustment
  primaryUnit: seat
  secondaryUnits:
    - signal_coverage
    - integration
focusColumns:
  ServiceName: UserGems Platform
  ServiceCategory: Sales Intelligence and ABM
  ProviderName: UserGems
  PublisherName: UserGems
  InvoiceIssuerName: UserGems
  PricingCategory: Subscription
  PricingUnit: seat
  BillingCurrency: USD
meters:
  - name: seats
    unit: seat
    aggregation: max
    dimensions:
      - role
      - workspace
  - name: signals_consumed
    unit: signal
    aggregation: sum
    dimensions:
      - signal_type
      - workflow
  - name: salesforce_api_calls
    unit: call
    aggregation: sum
    dimensions:
      - salesforce_instance
      - product
      - day
    note: |
      This meter is paid to Salesforce, not UserGems; included for FOCUS
      cross-attribution of total cost-to-serve outbound workflows.
guarantees:
  - id: roi-money-back
    name: $100K Pipeline ROI Guarantee
    chargeCategory: Credit
    description: |
      If $100K spend does not generate $100K in pipeline, UserGems refunds
      the difference. Maps to FOCUS Credit / Adjustment.