specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
provider: Verint Systems
providerId: verint-systems
publisherName: Verint Systems Inc.
serviceCategory: Customer Engagement
created: '2026-05-04'
# Provenance stamped 2026-08-11: this artifact was written by the API Evangelist
# bulk sweep dated 2026-05-04, not harvested from the provider. See roadmap#35.
method: generated
modified: '2026-05-05'
reconciled: false
tags:
  - Customer Engagement
  - Analytics
  - FinOps
  - FOCUS
description: 'FOCUS-aligned FinOps stub for Verint Systems: enterprise customer-engagement SaaS subscription
  with no public pricing or usage/billing API.'
sources:
  - https://www.verint.com/
notes: No public pricing or billing API. Meters are not invented; reconciliation deferred pending customer-portal
  access.
billingModel:
  pricingCategory: Subscription
  billingFrequency: Annual
  billingCurrency: USD
  chargeCategories:
    - Purchase
focusColumns:
  ServiceName: Verint Open CCaaS / WEM
  ServiceCategory: Customer Engagement
  ProviderName: Verint Systems
  PublisherName: Verint Systems Inc.
  InvoiceIssuerName: Verint Systems Inc.
  BillingCurrency: USD
meters:
  - name: platform_subscription
    description: Annual Verint platform subscription line; sub-meters not publicly published.
    unit: varies
    aggregation: sum
principles:
  - name: Visibility
    description: Verint exposes consumption telemetry inside the platform UI; no public usage/cost API
      is documented. Track license utilization through the customer success engagement.
  - name: Allocation
    description: Allocation is contract-level (per Verint product, seat / channel scoping in the order
      form).
  - name: Optimization
    description: 'Optimization is scope-driven: which channels and modules are licensed, agent / seat
      counts. Renewal is the primary optimization checkpoint.'
  - name: Accountability
    description: Accountability sits with the contact-center / WEM platform owner; finance owns the
      annual subscription line.
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com
    url: https://apievangelist.com