# Vori Help Center

> Help Center documentation for Vori stores, including POS, Back Office, inventory, reporting, payments, hardware, and internal operations runbooks.

## Docs

- [Create store product](https://help.vori.com/api-reference/store-products/create-store-product.md)
- [Get processed store product rule](https://help.vori.com/api-reference/store-products/get-processed-store-product-rule.md)
- [Get store product](https://help.vori.com/api-reference/store-products/get-store-product.md)
- [List processed store product rules](https://help.vori.com/api-reference/store-products/list-processed-store-product-rules.md)
- [List store product history](https://help.vori.com/api-reference/store-products/list-store-product-history.md): Retrieve change history for a specific store product
- [List store products](https://help.vori.com/api-reference/store-products/list-store-products.md): Lists store products. Use the `state` parameter to filter, sort, and paginate results.
- [Restore store product](https://help.vori.com/api-reference/store-products/restore-store-product.md): Restore a soft-deleted store product
- [Search store products](https://help.vori.com/api-reference/store-products/search-store-products.md): Endpoint for fast full-text product search. This returns only what is indexed in Algolia and does not hit the database.
- [Update store product](https://help.vori.com/api-reference/store-products/update-store-product.md)
- [Introduction](https://help.vori.com/api/introduction.md): Authenticate with a bearer token and page, filter, and sort results from the Vori REST API at api.vori.com.
- [Processed store product rule](https://help.vori.com/api/models/processed-store-product-rule.md): A product rule after it has been evaluated against a store product, including the value it resolved to.
- [Store product](https://help.vori.com/api/models/store-product.md): Every field on a store product, the record that holds one product's price, barcodes, department, and inventory settings at a single store.
- [Store product history](https://help.vori.com/api/models/store-product-history.md): The shape of a single change to a store product, returned when you retrieve a product's history.
- [Store product search result](https://help.vori.com/api/models/store-product-search-result.md): The trimmed store product shape returned by product search, which serves indexed data rather than the full record.
- [Create and Manage Item Modifiers](https://help.vori.com/bottle-deposits-tares-and-taxes/create-and-manage-item-modifiers.md): Discover the latest updates to the taxes and item modifier pages.
- [Manage Tare Containers at the POS](https://help.vori.com/bottle-deposits-tares-and-taxes/manage-tare-containers-at-the-pos.md): This article explains how to manage tare containers connected to sold-by-weight items at the register.
- [Process a Bottle Deposit Refund at the POS](https://help.vori.com/bottle-deposits-tares-and-taxes/process-a-bottle-deposit-refund-at-the-pos.md): This article explains how to complete a bottle deposit refund using the Vori POS
- [Manage POS Logins, Tills, Timeouts, and Manual Updates](https://help.vori.com/cashier-and-till-management/pos-user-access/manage-pos-logins-tills-timeouts-and-manual-updates.md): Learn how to log in, log out, close tills, and change auto-logout time
- [Manage Users and Roles in Back Office](https://help.vori.com/cashier-and-till-management/pos-user-access/manage-users-and-roles-in-back-office.md): Add and manage your own Back Office users and control what each person can access with roles.
- [Set Up Cashiers and Managers](https://help.vori.com/cashier-and-till-management/pos-user-access/set-up-cashiers-and-managers.md): Learn how to create and customize POS user profiles for your store team to ensure secure and efficient checkout operations.
- [Create and Manage Discounts](https://help.vori.com/cashier-and-till-management/till-management/create-and-manage-discounts.md): Learn how to create, edit, and manage discounts for your store.
- [Customize Your POS Settings](https://help.vori.com/cashier-and-till-management/till-management/customize-your-pos-settings.md): Learn how to configure till settings and manager approval thresholds for your store's Point of Sale (POS) system in the New Back Office.
- [Floating vs. Fixed Tills](https://help.vori.com/cashier-and-till-management/till-management/floating-vs-fixed-tills.md): Understand how your till setup impacts reporting and choose the approach that fits your store's staffing and tracking needs.
- [Investigate and Resolve Till Discrepancies](https://help.vori.com/cashier-and-till-management/till-management/investigate-and-resolve-till-discrepancies.md): Lean how to investigate a till discrepancy if you find one after closing
- [Configure an Invoice Email Inbox for Automatic Cost Change Updates](https://help.vori.com/cost-changes-and-smart-pricing/invoice-email-management/configure-an-invoice-email-inbox-for-automatic-cost-change-updates.md): Learn how to set up a dedicated invoice email inbox to automatically forward cost change information to Vori.
- [Manage Your Vori Invoice Email Notifications](https://help.vori.com/cost-changes-and-smart-pricing/invoice-email-management/manage-your-vori-invoice-email-notifications.md): Learn how to identify invoice alerts and customize when you receive them
- [Convert Handwritten Invoices for Cost Changes Using ChatGPT or Gemini](https://help.vori.com/cost-changes-and-smart-pricing/invoice-upload/convert-handwritten-invoices-for-cost-changes-using-chatgpt-or-gemini.md): Learn how to use AI to convert a handwritten invoice to a PDF you can upload to Vori for cost changes.
- [Troubleshoot Invoice Upload or Scan Formatting Issues](https://help.vori.com/cost-changes-and-smart-pricing/invoice-upload/troubleshoot-invoice-upload-or-scan-formatting-issues.md): Follow these steps if you notice incorrect product or vendor mappings after uploading an invoice
- [How to Download UNFI Invoices for Cost Change Review](https://help.vori.com/cost-changes-and-smart-pricing/unfi-and-supervalu/how-to-download-unfi-invoices-for-cost-change-review.md): Quickly download your UNFI invoices to prepare them for cost change and new item review in Vori.
- [Best Practices for Building Your Loyalty Rewards](https://help.vori.com/customer-marketing/best-practices/best-practices-for-building-your-loyalty-rewards.md): Want to increase your average basket size and encourage repeat visits? Vori's loyalty program is built to make that happen.
- [Build Effective Automated Campaign Messages](https://help.vori.com/customer-marketing/best-practices/build-effective-automated-campaign-messages.md): Learn how to build and send high-performing SMS campaigns with Vori.
- [Generate a QR Code for Loyalty Sign-up](https://help.vori.com/customer-marketing/best-practices/generate-a-qr-code-for-loyalty-sign-up.md): Learn how to create a scannable QR code to help shoppers easily join your loyalty program via text
- [Send High-Converting Holiday Custom Campaigns](https://help.vori.com/customer-marketing/best-practices/send-high-converting-holiday-custom-campaigns.md): Boost seasonal engagement with ready-to-use SMS messages and quick offer ideas you can send directly from Vori.
- [The Winning Formula for Custom SMS Campaigns](https://help.vori.com/customer-marketing/best-practices/the-winning-formula-for-custom-sms-campaigns.md): Learn how to write high-impact text messages that drive shopper traffic and increase loyalty while protecting your store's margins.
- [Automated Campaign Messages & Coupons](https://help.vori.com/customer-marketing/campaigns-and-coupons/automated-campaign-messages-and-coupons.md): Learn how to create, edit, and attach coupons to your automated SMS marketing campaigns
- [Custom Campaign Messages & Coupons](https://help.vori.com/customer-marketing/campaigns-and-coupons/custom-campaign-messages-and-coupons.md): Learn how to create, edit, and attach coupons to your custom SMS marketing campaigns.
- [Shopper Inbox](https://help.vori.com/customer-marketing/campaigns-and-coupons/shopper-inbox.md): Learn about the introduction of the Shopper Inbox feature for enhanced two-way communication with your shoppers
- [Accept and Redeem Gift Certificates on the POS](https://help.vori.com/customer-marketing/gift-cards/accept-and-redeem-gift-certificates-on-the-pos.md): Learn how to verify and redeem paper gift certificates on the POS.
- [Create Loyalty Rewards in Vori Back Office](https://help.vori.com/customer-marketing/loyalty-and-rewards/create-loyalty-rewards-in-vori-back-office.md): Create shopper rewards (incentives) to drive repeat visits and boost sales
- [How to Format & Import Shoppers & Loyalty Points](https://help.vori.com/customer-marketing/loyalty-and-rewards/how-to-format-and-import-shoppers-and-loyalty-points.md): Learn how to quickly move your existing shopper data using Vori's self-service import tool.
- [Redeem Loyalty Rewards at the POS](https://help.vori.com/customer-marketing/loyalty-and-rewards/redeem-loyalty-rewards-at-the-pos.md): Learn how cashiers and shoppers can apply Loyalty rewards during checkout.
- [View & Edit Loyalty Member Data](https://help.vori.com/customer-marketing/loyalty-and-rewards/view-edit-loyalty-member-data.md): Learn how to view and edit Loyalty member data, such as account details, point balance, and order history, in the Back Office.
- [View Loyalty Program Reporting Metrics](https://help.vori.com/customer-marketing/loyalty-and-rewards/view-loyalty-program-reporting-metrics.md): This article explains how to review & understand reporting data within the Loyalty Insights tab.
- [Set Up Departments](https://help.vori.com/departments/set-up-departments.md): Organize your products into parent and sub-departments, and flag departments that shouldn't count in sales reporting.
- [How to generate a Vusion Link login QR code from Vusion Manager](https://help.vori.com/electronic-shelf-labels-esls/how-to-generate-a-vusion-link-login-qr-code-from-vusion-manger.md): Generate a Vusion Link login QR code from Vusion Manager.
- [How to log into Vusion Link with a QR code generated from a different phone](https://help.vori.com/electronic-shelf-labels-esls/how-to-log-into-vusion-link-with-a-qr-code-generated-from-a-different-phone.md): This guide will show how to install Vusion Link on a new device and link to the store's account using Vusion Link on a separate device
- [How to physically troubleshoot an ESL access point](https://help.vori.com/electronic-shelf-labels-esls/how-to-physically-troubleshoot-an-esl-access-point.md): This article outlines steps to identify physical factors contributing to an offline ESL AP (access point) and how to bring it back online
- [How to register a case of ESLs in the Vusion Link app](https://help.vori.com/electronic-shelf-labels-esls/how-to-register-a-case-of-esls-in-the-vusion-link-app.md): This guide will show how to quickly register a new box of ESLs to a store through the Vusion Link, as opposed to waiting for automatic pairing.
- [How to register an access point to a store’s Vusion account](https://help.vori.com/electronic-shelf-labels-esls/how-to-register-an-access-point-to-a-store-s-vusion-account.md): This guide shows how to register an access point's AP-ID within a store's Vusion Manager page. This is a key step when installing ESLs.
- [How to remotely reboot an ESL access point through Vusion Manager](https://help.vori.com/electronic-shelf-labels-esls/how-to-remotely-reboot-an-esl-access-point-through-vusion-manager.md): This article explains how to use the remote reboot command with Vusion Manager to troubleshoot an AP experiencing communication issues.
- [How to search, view, & troubleshoot ESLs using Vusion Manager](https://help.vori.com/electronic-shelf-labels-esls/how-to-search-view-and-troubleshoot-esls-using-vusion-manager.md): This guide shows how to check the registration and connectivity status of an ESL using Vusion Manager, and troubleshoot the tags issues.
- [How to sign into Vusion Manager for the first time](https://help.vori.com/electronic-shelf-labels-esls/how-to-sign-into-vusion-manager-for-the-first-time.md): This article explains how to sign into Vusion Manager First time sign-in to Vusion Manager requires a password to be set for a pre-registered email address
- [How to troubleshoot ESL linking issues with Type-2 UPCs](https://help.vori.com/electronic-shelf-labels-esls/how-to-troubleshoot-esl-linking-issues-with-type-2-upcs.md): This article explains common issues with Type-2 UPC formatting that can lead to ESL linking issue, and how to fix them
- [Link a Product to an Electronic Shelf Label (ESL)](https://help.vori.com/electronic-shelf-labels-esls/link-a-product-to-an-electronic-shelf-label-esl.md): Use the Vusion Link app to quickly pair your digital labels with the products on your shelves, ensuring the POS prices and shelf tags always match
- [Frequently Asked Questions](https://help.vori.com/faqs.md): Quick answers to the most common questions about Vori POS, Back Office, hardware, payments, and more.
- [Meet Vori! A Tour of VoriOS](https://help.vori.com/getting-started-with-vori/meet-vori/meet-vori-a-tour-of-vorios.md): Discover how Vori's all-in-one system is built from the ground up to help independent grocers thrive.
- [Understanding user roles](https://help.vori.com/getting-started-with-vori/meet-vori/understanding-user-roles.md): Learn how Vori's role-based access control works and which Vori-managed role to assign each member of your store team.
- [Vori Onboarding: Customer Requirements](https://help.vori.com/getting-started-with-vori/meet-vori/vori-onboarding-customer-requirements.md): Save and print the form below to track the data and resources required for onboarding to VoriOS.
- [Vori Onboarding Guide](https://help.vori.com/getting-started-with-vori/meet-vori/vori-onboarding-guide.md): This article offers an overview of Vori's onboarding approach to ensure a smooth transition, equipping your team with the tools and knowledge needed for success.
- [Vori Site Readiness Checklist](https://help.vori.com/getting-started-with-vori/meet-vori/vori-site-readiness-checklist.md): Save and print the form below for your Vori POS self-guided site assessment.
- [Your Vori Training Agendas and Checklists](https://help.vori.com/getting-started-with-vori/meet-vori/your-vori-training-agendas-and-checklists.md): Find all the agendas and resources you need for a successful training experience
- [Hardware Troubleshooting Guide](https://help.vori.com/getting-started-with-vori/support/hardware-troubleshooting.md): Review this document for troubleshooting POS hardware
- [How to download TeamViewer](https://help.vori.com/getting-started-with-vori/support/how-to-download-teamviewer.md): This article explains how to download TeamViewer and share access credentials with Vori Support.
- [How to save help.vori.com to a personal device](https://help.vori.com/getting-started-with-vori/support/how-to-save-help-vori-com-to-a-personal-device.md): This article explains how to save the Vori Knowledge Base to a personal device as an app for faster access to support articles and live chat.
- [Use Live Chat for support questions and requests](https://help.vori.com/getting-started-with-vori/support/use-live-chat-for-support-questions-and-requests.md): Learn how to use Live Chat to get immediate help with troubleshooting requests and product related questions
- [Cómo solucionar problemas de conexión de la impresora de etiquetas Zebra](https://help.vori.com/guias-en-espanol/como-solucionar-problemas-de-conexion-de-la-impresora-de-etiquetas-zebra.md): Este artículo ofrece una guía paso a paso para resolver problemas de comunicación entre la impresora de etiquetas Zebra y el dispositivo portátil de la tienda mediante la aplicación Vori operating system.
- [Fix a Black or Frozen POS Cashier Screen](https://help.vori.com/hardware-and-integrations/cashier-screen-and-shopper-display/fix-a-black-or-frozen-pos-cashier-screen.md): This article shows the troubleshooting steps that should be followed if the POS Cashier Screen is black of frozen
- [Resolve POS Data Sync Delays](https://help.vori.com/hardware-and-integrations/cashier-screen-and-shopper-display/resolve-pos-data-sync-delays.md): Ensure your lanes are sending and receiving real-time data
- [Restart a POS Cashier Screen or Shopper Display](https://help.vori.com/hardware-and-integrations/cashier-screen-and-shopper-display/restart-a-pos-cashier-screen-or-shopper-display.md): Learn how to fix communication issues by sending a remote restart command from the New Back Office or by restarting the Shopper Display from the Point of Sale (POS
- [Troubleshoot Shopper Display Communication Issues](https://help.vori.com/hardware-and-integrations/cashier-screen-and-shopper-display/troubleshoot-shopper-display-communication-issues.md): If the shopper display of the POS is not communicating with the POS, follow the troubleshooting steps of this guide in order:
- [Fix Your POS Payment Terminal](https://help.vori.com/hardware-and-integrations/payment-terminals/fix-your-pos-payment-terminal.md): This article provides troubleshooting steps for the payment terminal if it's having trouble communicating with the POS
- [How to update the scheduled reboot time on a payment terminal](https://help.vori.com/hardware-and-integrations/payment-terminals/how-to-update-the-scheduled-reboot-time-on-a-payment-terminal.md): This article explains how to enable scheduled reboot time on a payment terminal in order to prevent mid-transaction device restarts
- [How to prepare countertop cutouts for Zebra scanner scale installation](https://help.vori.com/hardware-and-peripherals/cashier-handheld-scanner-and-countertop-scale/how-to-prepare-countertop-cutouts-for-zebra-scanner-scale-installation.md): This article explains the specifications needed to cut countertops for in-counter Zebra scanner scale installations
- [How to soft reset the scanner scale](https://help.vori.com/hardware-and-peripherals/cashier-handheld-scanner-and-countertop-scale/how-to-soft-reset-the-scanner-scale.md): This article explains how to perform a soft reset to resolve the "Scale Not Ready" error on the scanner scale.
- [Troubleshoot Handheld Barcode Scanner Connectivity](https://help.vori.com/hardware-and-peripherals/cashier-handheld-scanner-and-countertop-scale/troubleshoot-handheld-barcode-scanner-connectivity.md): Resolve issues when the cashier's handheld scanner is not communicating with the POS.
- [Troubleshoot the Magellan 9800i Scanner Scale](https://help.vori.com/hardware-and-peripherals/cashier-handheld-scanner-and-countertop-scale/troubleshoot-the-magellan-9800i-scanner-scale.md): Learn how to resolve communication issues and weight errors on the Magellan 9800i
- [Troubleshoot the Zebra MP7000 Scanner Scale](https://help.vori.com/hardware-and-peripherals/cashier-handheld-scanner-and-countertop-scale/troubleshoot-the-zebra-mp7000-scanner-scale.md): Learn how to resolve connection issues and perform a soft reset on the Zebra MP7000.
- [Update the Auto Power-Off Settings for Your Point of Sale (POS) Countertop Scale](https://help.vori.com/hardware-and-peripherals/cashier-handheld-scanner-and-countertop-scale/update-the-auto-power-off-settings-for-your-point-of-sale-pos-countertop-scale.md): Guide to adjusting auto off settings of the POS countertop scale.
- [How to adjust the physical display settings of the cashier screen on the POS](https://help.vori.com/hardware-and-peripherals/cashier-screen-and-shopper-display/how-to-adjust-the-physical-display-settings-of-the-cashier-screen-on-the-pos.md): This article explains how the brightness and contrast settings of the cashier screen can be adjusted for easier use or to return them to their original settings.
- [How to troubleshoot the 10-key cashier keyboard](https://help.vori.com/hardware-and-peripherals/cashier-screen-and-shopper-display/how-to-troubleshoot-the-10-key-cashier-keyboard.md): This article outlines the troubleshooting steps that should be followed if the POS 10-key cashier keyboard experiences communication issues
- [Troubleshoot Cash Drawer Issues on the POS](https://help.vori.com/hardware-and-peripherals/cashier-screen-and-shopper-display/troubleshoot-cash-drawer-issues-on-the-pos.md): Follow steps to resolve connection or mechanical issues preventing the drawer from opening
- [Troubleshoot Network Connectivity Issues with the POS](https://help.vori.com/hardware-and-peripherals/cashier-screen-and-shopper-display/troubleshoot-network-connectivity-issues-with-the-pos.md): Learn how to resolve network problems affecting your POS system
- [How to factory reset a Socket Mobile device](https://help.vori.com/hardware-and-peripherals/handheld-and-mobile-devices/how-to-factory-reset-a-socket-mobile-device.md): This article explains how to reset the Socket Mobile device if communication issues need to be resolved
- [How to fix the barcode scanner on the store handheld (Socket Mobile version)](https://help.vori.com/hardware-and-peripherals/handheld-and-mobile-devices/how-to-fix-the-barcode-scanner-on-the-store-handheld-socket-mobile-version.md): This article helps source and resolve different issues that may prevent the Socket Mobile barcode scanner from working properly
- [Pair and Troubleshoot the Linea Pro Barcode Scanner](https://help.vori.com/hardware-and-peripherals/handheld-and-mobile-devices/pair-and-troubleshoot-the-linea-pro-barcode-scanner.md): Learn how to connect and troubleshoot the Linea Pro barcode scanner with the VoriOS app.
- [Troubleshoot Camera Scanner Connection Issues with the VoriOS app](https://help.vori.com/hardware-and-peripherals/handheld-and-mobile-devices/troubleshoot-camera-scanner-connection-issues-with-the-vori-os-app.md): Learn how to reconnect the VoriOS app to the handheld's built-in camera for barcode scanning
- [Run Get Parameters on the Payment Terminal](https://help.vori.com/hardware-and-peripherals/payment-terminals/run-get-parameters-on-the-payment-terminal.md): This article explains how to run Get Parameters on the payment terminal to download the latest updates from the payment gateway
- [Set Up a Standalone Payment Terminal (PAX A920)](https://help.vori.com/hardware-and-peripherals/payment-terminals/set-up-a-standalone-payment-terminal-pax-a920.md): Power on your terminal, connect to WiFi, log into the DC Direct app, and set your payment parameters to start accepting transactions
- [Fix a Jammed Receipt Printer](https://help.vori.com/hardware-and-peripherals/receipt-printer-and-supplies/fix-a-jammed-receipt-printer.md): Learn how to fix a jammed receipt printer.
- [How to fix a POS receipt printer that's not printing](https://help.vori.com/hardware-and-peripherals/receipt-printer-and-supplies/how-to-fix-a-pos-receipt-printer-thats-not-printing.md): This article explains how to source and fix issues that could cause the POS receipt printer to either not print or print incorrectly.
- [Connect the Zebra Printer to the VoriOS App](https://help.vori.com/hardware-and-peripherals/tag-printer/connect-the-zebra-printer-to-the-vorios-app.md): Follow these steps to pair your Zebra mobile printer directly through the VoriOS app for quick label printing.
- [How to load and print promotional label from the VoriOS app](https://help.vori.com/hardware-and-peripherals/tag-printer/how-to-load-and-print-promotional-label-from-the-vori-os-app.md): This article explains how to set up and print promotional labels using the VoriOS handheld and Zebra printer.
- [How to reprint a product's promotional label](https://help.vori.com/hardware-and-peripherals/tag-printer/how-to-reprint-a-products-promotional-label.md): This article explains to reprint a single product's promotional label on the VoriOS app.
- [How to troubleshoot Zebra label printer connection issues](https://help.vori.com/hardware-and-peripherals/tag-printer/how-to-troubleshoot-zebra-label-printer-connection-issues.md): This article provides a step-by-step guide to resolving communication issues between the Zebra label printer and the store handheld using the VoriOS app.
- [Printer Supplies Guide: Shelf Tags, Promo Labels, and Receipt Paper](https://help.vori.com/hardware-and-peripherals/tag-printer/printer-supplies-guide-shelf-tags-promo-labels-and-receipt-paper.md): Find the right thermal labels and receipt paper for your Zebra and receipt printers.
- [Wide Large 3" x 1.5" Label Tags](https://help.vori.com/hardware-and-peripherals/tag-printer/wide-large-3-x-1-5-label-tags.md): Learn how to use the 3"×1.5" label to display detailed product descriptions, multi-language characters, and custom vendor codes
- [Get Started with Inventory Essentials](https://help.vori.com/inventory-and-ordering/inventory/get-started-with-inventory-essentials.md): Inventory Lite gives you the tools to track on-hand counts, monitor shrink, and establish a baseline for your store’s inventory health.
- [Manage Inventory on the Floor with VoriOS](https://help.vori.com/inventory-and-ordering/inventory/manage-inventory-on-the-floor-with-vori-os.md): Learn how to use Vori’s new inventory and shrink tracking tools to manage your products more efficiently.
- [Manage Inventory with Sessions in VoriOS](https://help.vori.com/inventory-and-ordering/inventory/manage-inventory-with-sessions-in-vori-os.md): Learn how to run bulk inventory updates on the floor using inventory sessions in VoriOS, then review and commit changes in the Back Office.
- [Manually Manage and Bulk Upload Inventory](https://help.vori.com/inventory-and-ordering/inventory/manually-manage-and-bulk-upload-inventory.md): Learn how to upload inventory adjustments and set inventory levels in the Back Office.
- [Monitor and Edit Inventory on the Product Details Page](https://help.vori.com/inventory-and-ordering/inventory/monitor-and-edit-inventory-on-the-product-details-page.md): Learn how to manage and monitor your inventory data directly from the Back Office Product Details page.
- [Preparing Your Store for Advanced Inventory Launch](https://help.vori.com/inventory-and-ordering/inventory/preparing-your-store-for-advanced-inventory-launch.md): Advanced Inventory replaces manual snapshots with always-on tracking. Here's what to line up — from your baseline count to your network setup — before you launch.
- [Create Order Guides in VoriOS](https://help.vori.com/inventory-and-ordering/ordering/create-order-guides-in-vorios.md): Learn how to write Order Guides on VoriOS
- [Import Order Guides in the Back Office](https://help.vori.com/inventory-and-ordering/ordering/import-order-guides-in-the-back-office.md): Learn how to import an order guide CSV to create an order in the back office
- [Manually Submit Single-Vendor Purchase Orders](https://help.vori.com/inventory-and-ordering/ordering/manually-submit-single-vendor-purchase-orders.md): How to manually submit a purchase order from the back office
- [Place Orders on VoriOS](https://help.vori.com/inventory-and-ordering/ordering/place-orders-in-vori-operating-system.md): A faster way to order on the go! Use the VoriOS mobile app to quickly create and manage single or multi-vendor orders with scan data and live vendor catalogs.
- [Preparing Your Store for Ordering Launch](https://help.vori.com/inventory-and-ordering/ordering/preparing-your-store-for-ordering-launch.md): To start ordering through Vori, your vendor data needs to be clean, connected, and accurate. A store is considered launch-ready when the specific criteria below are met.
- [Upload Purchase Orders to MyUNFI and KeHE](https://help.vori.com/inventory-and-ordering/ordering/upload-purchase-orders-to-myunfi-and-kehe.md): Learn how to import purchase orders into your myUNFI and KeHE Connect account.
- [Manage Invoices, New Items, and Cost Changes](https://help.vori.com/invoicing-cost-changes-and-smart-pricing/cost-changes-and-smart-pricing/manage-invoices-new-items-and-cost-changes.md): Save time by reviewing new items, costs, and retail prices in one streamlined workflow.
- [Upload Invoices to Vori](https://help.vori.com/invoicing-cost-changes-and-smart-pricing/invoice-upload/upload-invoices-to-vori.md): Learn how to scan and upload vendor invoices for processing in the Invoice tool.
- [How to Download SuperValu Invoices for Cost Change Review](https://help.vori.com/invoicing-cost-changes-and-smart-pricing/unfi-and-supervalu/how-to-download-supervalu-invoices-for-cost-change-review.md): Quickly download your SuperValu invoices to prepare them for cost change and new item review in Vori.
- [Connect to Vori MCP (mcp.vori.com)](https://help.vori.com/mcp/introduction.md): Connect any MCP-compatible AI client to mcp.vori.com for authenticated access to your store's data.
- [Find Your 1099-K Form](https://help.vori.com/payments-and-financials/1099-k-form/find-your-1099-k-form.md): Learn how to find, download, or request a 1099-K form.
- [Find the Status of a Card Charge on Cardconnect](https://help.vori.com/payments-and-financials/cardconnect/find-the-status-of-a-card-charge-on-cardconnect.md): After a payment is processed, the transaction may be looked up within the Cardpointe portal to confirm the status of the funds being withdrawn from the card.
- [How to access and download CardConnect monthly statements](https://help.vori.com/payments-and-financials/cardconnect/how-to-access-and-download-cardconnect-monthly-statements.md): This article explains how to search for and view merchant processing statements through CardConnect's web portal
- [How to set up your CardPointe account](https://help.vori.com/payments-and-financials/cardconnect/how-to-set-up-your-cardpointe-account.md): Complete your CardPointe merchant account setup so you can log in and access your payment portal
- [Reconcile CardConnect Deposits with your Payments Report](https://help.vori.com/payments-and-financials/cardconnect/reconcile-cardconnect-deposits-with-your-payments-report.md): Learn how to understand and solve discrepancies between your reported card sales and your actual bank deposits
- [Update Your Bank Account on CardConnect](https://help.vori.com/payments-and-financials/cardconnect/update-your-bank-account-on-cardconnect.md): Learn how to update your bank account information on CardConnect
- [How to provide evidence against a chargeback](https://help.vori.com/payments-and-financials/chargebacks/how-to-provide-evidence-against-a-chargeback.md): This guide offers steps on how to provide documentation against a chargeback dispute from a customer.
- [Reconcile Paysafe Deposits with your Sales Reports](https://help.vori.com/payments-and-financials/paysafe/reconcile-paysafe-deposits-with-your-sales-reports.md): This guide explains how to verify that the payment amounts collected in Vori match those processed by Paysafe
- [Reconcile PCS (Paysafe) Deposits with your Payments Report](https://help.vori.com/payments-and-financials/paysafe/reconcile-pcs-paysafe-deposits-with-your-payments-report.md): reconcile PCS deposits with your payments report
- [PCI compliance and payment security](https://help.vori.com/payments-and-financials/security-and-compliance/pci-compliance-and-payment-security.md): How Vori protects cardholder data and keeps your store secure without requiring PCI certification on your part.
- [Apply a Manufacturer or Third-Party Coupon to an Order](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/apply-a-manufacturer-or-third-party-coupon-to-an-order.md): Learn how to apply the discount from an unsupported third-party coupon to a POS transaction using the Manufacturer's Coupon payment type.
- [Enable Local Network Access on the POS App](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/enable-local-network-access-on-the-pos-app.md): Make sure your POS can process payments after an app update. Learn what the Local Network Access does and how to enable it so your POS works as expected.
- [Handle Card Voids and Payment Cancelations at the POS](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/handle-card-voids-and-payment-cancelations-at-the-pos.md): Learn how voided and canceled payments work at the POS and how to provide customers with proof that a charge was successfully canceled.
- [How cashiers and customers can use Shopper Actions](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/how-cashiers-and-customers-can-use-shopper-actions.md): This article explains how Shopper Actions can be used during checkout for pre-dip, card selection, cash back, and balance checks.
- [How to identify card numbers when last four digits don’t match for Apple & Google Pay](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/how-to-identify-card-numbers-when-last-four-digits-don-t-match-for-apple-and-goo.md): This article explains why tap payments show different last four digits on receipts and shows how to find the correct card number
- [Log Into the POS After a Restart](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/log-into-the-pos-after-a-restart.md): Learn how to quickly log back into your Point of Sale (POS) system after a reboot or restart
- [Manage Discounts at the POS](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/manage-discounts-at-the-pos.md): Learn how to view, apply, and remove discounts at checkout.
- [New Product Not Found POS Flow - LIVE 11/20](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/new-product-not-found-pos-flow-live-11-20.md): Ensure every item is correctly scanned and accounted for by stopping the transaction until a missing product is addressed.
- [Payment Terminal Error Messages](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/payment-terminal-error-messages.md): Review this article to understand payment terminal errors.
- [Process a Tax-Exempt Transaction in Vori](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/process-a-tax-exempt-transaction.md): Waive tax at the register, then see the record in Back Office.
- [Process Cash Back at the POS](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/process-cash-back-at-the-pos.md): Learn how to process cash back at the POS.
- [Process Offline Payments in Vori POS](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/process-offline-payments-in-vori-pos.md): Learn how to accept and process offline credit or debit card payments in Vori POS.
- [Process Refunds on the POS](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/process-refunds-on-the-pos.md): Learn how to process a refund using three different methods: Inline Refund, Refund Mode, and from the Orders Page
- [Redeem Campaign Coupons on the POS](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/redeem-campaign-coupons-on-the-pos.md): Learn how to scan, manually enter, and remove campaign coupons at the point of sale.
- [Using the POS as a Cashier](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/using-the-pos-as-a-cashier.md): Learn how to navigate and use the POS as a cashier to complete daily tasks.
- [How to Cash a Check for a Shopper](https://help.vori.com/point-of-sale-pos/blackhawk-gift-cards-checks-lottery-and-payouts/how-to-cash-a-check-for-a-shopper.md): Learn how to cash a check for a shopper and perform a payout to keep your cash drawer balanced.
- [Manage Lottery Sales and Payout Wins](https://help.vori.com/point-of-sale-pos/blackhawk-gift-cards-checks-lottery-and-payouts/manage-lottery-sales-and-payout-wins.md): Learn how to sell lottery tickets and process lottery win payouts, so your cash drawer stays balanced, and your records stay clean
- [Pay-In & Pay-Out on the POS](https://help.vori.com/point-of-sale-pos/blackhawk-gift-cards-checks-lottery-and-payouts/pay-in-and-pay-out-on-the-pos.md): Learn what pay-ins and pay-outs are, when to use them, and how to perform one on the POS
- [Sell and Manage Blackhawk Gift Cards in Vori POS](https://help.vori.com/point-of-sale-pos/blackhawk-gift-cards-checks-lottery-and-payouts/sell-and-manage-blackhawk-gift-cards-in-vori-pos.md): Learn how to set up, sell, and reload third-party gift cards
- [How does the EBT chip notice affect California retailers?](https://help.vori.com/point-of-sale-pos/ebt-electronic-benefit-transfer/how-does-the-ebt-chip-notice-effect-california-retailers.md): This article explains what Vori's California retailers need to do in response to the EBT chip notice
- [Manage EBT Eligibility in the Back Office, VoriOS, and the POS](https://help.vori.com/point-of-sale-pos/ebt-electronic-benefit-transfer/manage-ebt-eligibility-in-the-back-office-vori-os-and-the-pos.md): Learn how to set EBT eligibility for departments and individual products to ensure a smooth checkout for your shoppers
- [Processing EBT SNAP & EBT Cash Refunds](https://help.vori.com/point-of-sale-pos/ebt-electronic-benefit-transfer/processing-ebt-snap-and-ebt-cash-refunds.md): Learn how to process EBT SNAP and EBT Cash refunds correctly on the POS.
- [Troubleshooting Common EBT Errors](https://help.vori.com/point-of-sale-pos/ebt-electronic-benefit-transfer/troubleshooting-common-ebt-errors.md): Understand why EBT payments fail and how to troubleshoot the transaction.
- [Create and Manage House Accounts](https://help.vori.com/point-of-sale-pos/house-accounts-charge-accounts/create-and-manage-house-accounts.md): Learn how to create and manage House Accounts in the Back Office and use them for payments at the POS.
- [How to Format & Import House Accounts](https://help.vori.com/point-of-sale-pos/house-accounts-charge-accounts/how-to-format-and-import-house-accounts.md): Learn how to quickly set up multiple house accounts at once using Vori's self-service import tool.
- [Automated Cash Rounding at the POS](https://help.vori.com/point-of-sale-pos/pos-customization-and-setup/automated-cash-rounding-at-the-pos.md): Learn how the POS automatically rounds cash transactions to the nearest $0.05, helping your checkout lines move faster when pennies are not in use
- [Create Quick Actions in Back Office](https://help.vori.com/point-of-sale-pos/pos-customization-and-setup/create-quick-actions-in-back-office.md): Learn how to create and edit your store's Quick Actions (Hot Keys) from the Back Office.
- [Customize Your POS With Quick Action Buttons and Manual Items](https://help.vori.com/point-of-sale-pos/pos-customization-and-setup/customize-your-pos-with-quick-action-buttons-and-manual-items.md): Learn about Quick Action (Hot Key) buttons and manual items on your POS.
- [How to finalize terminal setup for Offline Payments](https://help.vori.com/point-of-sale-pos/pos-customization-and-setup/how-to-finalize-terminal-setup-for-offline-payments.md): This article explains how to finalize setup for offline payments in the Vori system by downloading and running EMV parameters.
- [Understand Tipping and Tippable Items on the POS](https://help.vori.com/point-of-sale-pos/pos-customization-and-setup/understand-tipping-and-tippable-items-on-the-pos.md): Learn how tipping works on the Point of Sale (POS) and which items qualify for tips
- [Check a Product Price at the Register](https://help.vori.com/point-of-sale-pos/price-checker/check-a-product-price-at-the-register.md): Learn how to check a product's price at the register without adding it to a transaction.
- [How to Format & Import Existing Gift Card Data](https://help.vori.com/point-of-sale-pos/store-gift-cards/how-to-format-and-import-existing-gift-card-data.md): Save time by importing existing gift card data directly into Vori's self-service import tool.
- [How to order & customize physical gift cards](https://help.vori.com/point-of-sale-pos/vori-store-gift-cards/how-to-order-and-customize-physical-gift-cards.md): This article explains how to order & add store-branded artwork to physical gift cards for the POS
- [Manage Gift Cards](https://help.vori.com/point-of-sale-pos/vori-store-gift-cards/manage-gift-cards.md): Learn how to issue, edit, reissue, and deactivate digital and physical gift cards outside of POS transactions using the Back Office
- [Sell, Redeem, and Top Up Gift Cards on the POS](https://help.vori.com/point-of-sale-pos/vori-store-gift-cards/sell-redeem-and-top-up-gift-cards-on-the-pos.md): Learn how to sell, redeem, and add funds to both physical and digital gift cards at the register
- [How to Apply for eWIC in California](https://help.vori.com/point-of-sale-pos/wic-women-infants-and-children/how-to-apply-for-ewic-in-california.md): Want to start accepting eWIC at your store? Here’s how to apply to become an authorized eWIC vendor with the California eWIC Program—plus a prefilled application to help speed things up
- [How to expand eWIC-eligible products using PLU mapping in the Back Office](https://help.vori.com/point-of-sale-pos/wic-women-infants-and-children/how-to-expand-ewic-eligible-products-using-plu-mapping-in-the-back-office.md): This article explains how to expand eWIC-eligible fresh produce by mapping store products to standard PLUs in the Back Office
- [Understanding eWIC Refunds and Voids](https://help.vori.com/point-of-sale-pos/wic-women-infants-and-children/understanding-ewic-refunds-and-voids.md): Learn how eWIC transactions are handled when processing returns and voids, and what options are available on the POS
- [What to Expect After Your Store Is Approved for eWIC](https://help.vori.com/point-of-sale-pos/wic-women-infants-and-children/what-to-expect-after-your-store-is-approved-for-ewic.md): Learn what happens next and how to complete setup after your store is approved to accept eWIC
- [Bulk Update Products](https://help.vori.com/product-and-product-catalog-management/product-catalog-and-bulk-management/bulk-update-products.md): How to use bulk edit feature in My Products to adjust large dataset of items
- [How to export the product catalog](https://help.vori.com/product-and-product-catalog-management/product-catalog-and-bulk-management/how-to-export-the-product-catalog.md): This article explains how to export a product list as a ZIP file for use in external systems or for data analysis
- [Set Up and Manage Product Rules](https://help.vori.com/product-and-product-catalog-management/product-catalog-and-bulk-management/product-rules.md): Bulk-apply attributes like EBT, age restriction, taxes, and target margins to groups of products with Product Rules.
- [Build Your Product List (APL) From Scratch – For New Stores](https://help.vori.com/product-and-product-catalog-management/product-creation-and-set-up/build-your-product-list-apl-from-scratch-for-new-stores.md): Start strong with four required fields. Build a clean, reliable APL that powers your POS and reporting from day one
- [Convert a UPC-E Barcode to UPC-A](https://help.vori.com/product-and-product-catalog-management/product-creation-and-set-up/convert-a-upc-e-barcode-to-upc-a.md): Learn how to convert a 6 or 8-digit UPC-E barcode into its 12-digit UPC-A equivalent so it can be entered into Vori.
- [Create and Manage Product Groups](https://help.vori.com/product-and-product-catalog-management/product-creation-and-set-up/create-and-manage-product-groups.md): Link product attributes to update hundreds of items in seconds, keeping your catalog consistent and your workflow fast from the New Back Office
- [Downloadable Produce PLU Cheat Sheet](https://help.vori.com/product-and-product-catalog-management/product-creation-and-set-up/downloadable-produce-plu-cheat-sheet.md): Quickly access common PLUs for use at checkout
- [How to create a product on the VoriOS app](https://help.vori.com/product-and-product-catalog-management/product-creation-and-set-up/how-to-create-a-product-on-the-vori-os-app.md): This article explains how to add-in new products with different barcode types from the VoriOS app
- [Link Vendor Products to Store Items](https://help.vori.com/product-and-product-catalog-management/product-creation-and-set-up/link-vendor-products-to-store-items.md): Connect supplier product details to your items for accurate ordering and precise margins
- [Manage Single Units and Multipacks with One Barcode](https://help.vori.com/product-and-product-catalog-management/product-creation-and-set-up/manage-single-units-and-multipacks-with-one-barcode.md): Manage your product catalog and pricing when singles and packs share a UPC
- [Manage Type 2 UPCs for Items Over $100](https://help.vori.com/product-and-product-catalog-management/product-creation-and-set-up/manage-type-2-upcs-for-items-over-100.md): Learn how to manage type 2 UPCs over $100
- [Managing Product Groups on Mobile](https://help.vori.com/product-and-product-catalog-management/product-creation-and-set-up/managing-product-groups-on-mobile.md): Sync prices, alternate barcodes, and shared attributes across products from the VoriOS app, whether you're on the floor or at the receiving dock
- [Print Product Tags on VoriOS](https://help.vori.com/product-and-product-catalog-management/product-creation-and-set-up/print-product-tags-on-vori-os.md): Learn how to print shelf tags for individual products or in large batches using VoriOS.
- [Product Catalog & Product Details](https://help.vori.com/product-and-product-catalog-management/product-creation-and-set-up/product-catalog-product-details.md): Discover the latest updates to the Product Catalog and Product Detail Page.
- [Set Up Variable Weight Barcodes](https://help.vori.com/product-and-product-catalog-management/product-creation-and-set-up/set-up-variable-weight-barcodes.md): Learn how to create and manage variable-weighted items.
- [Activating & Deactivating Products](https://help.vori.com/product-and-product-catalog-management/product-editing-and-activation/activating-deactivating-products.md): This article explains how to activate or deactivate items from the product catalog using both the Vori Dash Back Office and the Vori operating system handheld.
- [Edit a Product in Back Office](https://help.vori.com/product-and-product-catalog-management/product-editing-and-activation/edit-a-product-in-back-office.md): Update pricing, descriptions, barcodes, and more for a single item
- [Edit Store Products in the VoriOS App](https://help.vori.com/product-and-product-catalog-management/product-editing-and-activation/edit-store-products-in-the-vori-os-app.md): Quickly find, update, and troubleshoot product information from your handheld device
- [Product History](https://help.vori.com/product-and-product-catalog-management/product-editing-and-activation/product-history.md): See every change to a product in the History panel.
- [Re-Sync Missing Product or Invoice Data on a Store Handheld](https://help.vori.com/product-and-product-catalog-management/product-editing-and-activation/re-sync-missing-product-or-invoice-data-on-a-store-handheld.md): Follow these steps to refresh your VoriOS app when products or invoices aren’t appearing on your handheld device.
- [Vori Product Feedback Form](https://help.vori.com/product-feedback/product-feedback-form/vori-product-feedback-form.md): Share your thoughts and ideas! Fill out the form below to send us your feedback and product enhancement ideas
- [Adding Conditional Rules to Your Offers](https://help.vori.com/promotions/adding-conditional-rules-to-your-offers.md): Target your promotions with precision by adding specific requirements called Additional Attributes
- [Choosing Products (Manual vs. Dynamic Selection)](https://help.vori.com/promotions/choosing-products-manual-vs-dynamic-selection.md): Efficiently manage your deals by choosing exactly how products are added to your offers
- [Convert Vendor Wine & Beer TPRs to a Vori Promo Import](https://help.vori.com/promotions/convert-convert-vendor-wine-and-beer-tprs-to-a-vori-promo-import.md): Learn how to convert vendor TPR PDFs to CSV files for Vori promotion imports.
- [Create and Manage Promotions in VoriOS](https://help.vori.com/promotions/create-and-manage-promotions-in-vori-os.md): Learn how to quickly create, edit, and manage sales events from your mobile device to keep your shelves moving and margins protected
- [Creating a Promotion (Time, Frequency, & Schedule)](https://help.vori.com/promotions/creating-a-promotion-time-frequency-schedule.md): Learn how to manage the timing and scheduling of your deals.
- [Defining Offer Types](https://help.vori.com/promotions/defining-offer-types.md): Learn the specific logic and math of each offer type to drive sales and move inventory.
- [How to Format and Import INFRA Promotion Files](https://help.vori.com/promotions/how-to-format-and-import-infra-promotion-files.md): Learn how to import an INFRA promotion file to upload hundreds of promotional prices, start dates, and eligible products.
- [How to Format and Import Promotion Files](https://help.vori.com/promotions/how-to-format-and-import-promotion-files.md): Learn how to import a promotion file to upload hundreds of promotional prices, start dates, and eligible products in a single step.
- [National IGA Offers: Setup, Promotion, and Redemption](https://help.vori.com/promotions/national-iga-offers-setup-promotion-and-redemption.md): Drive traffic, grow basket size, and deliver real shopper savings with national IGA offers that apply automatically at checkout.
- [Print Promotion Tags on VoriOS](https://help.vori.com/promotions/print-promotion-tags-on-vori-os.md): Learn how to print promotional tags on VoriOS.
- [Understanding the Promotions Dashboard & Hierarchy](https://help.vori.com/promotions/understanding-the-promotions-dashboard-hierarchy.md): Learn how to navigate your promotions, understand the relationship between offers and products, and identify active deals at a glance.
- [How to view the Tipping Report](https://help.vori.com/reporting/daily-and-shift-reports/how-to-view-the-tipping-report.md): This article explains how to access and review the Tipping Report to track gratuities and maintain accurate records for employee compensation.
- [Review and Print the End of Day Report](https://help.vori.com/reporting/daily-and-shift-reports/review-and-print-the-end-of-day-report.md): Quickly access a breakdown of daily sales, payments, and tills, whether you're at the POS or in the Back Office
- [Review and Print the Till Report](https://help.vori.com/reporting/daily-and-shift-reports/review-and-print-the-till-report.md): Quickly access a breakdown of daily tills and cash drawer activity, whether you're at the POS or in the Back Office.
- [Review end-of-shift cashier reporting](https://help.vori.com/reporting/daily-and-shift-reports/review-end-of-shift-cashier-reporting.md): Use reporting to review, filter, and print cashier reports by shift.
- [How to review Campaigns reporting](https://help.vori.com/reporting/inventory-and-purchase-reports/how-to-review-campaigns-reporting.md): This article explains how to navigate and understand Campaigns reporting in Back Office
- [How to view Purchase Orders in Reporting](https://help.vori.com/reporting/inventory-and-purchase-reports/how-to-view-purchase-orders-in-reporting.md): This article explains how to view and analyze purchase orders placed through the VoriOS Ordering App using the Reporting page in Back Office.
- [Track Movement and Inventory Reports](https://help.vori.com/reporting/inventory-and-purchase-reports/track-movement-and-inventory-reports.md): This article explains how to use Vori’s Inventory Levels and Inventory History reports to track stock and inventory changes
- [Reporting Category: Shoppers](https://help.vori.com/reporting/reporting-category-shoppers.md): This article explains the different types of financial reports you can view in the Vori Back Office.
- [Advanced Reporting: Filtering, Customizing, and Saving Report Views](https://help.vori.com/reporting/sales-and-product-performance/advanced-reporting-filtering-customizing-and-saving-report-views.md): This article explains how to use the Saved Views feature in Reporting to create, manage, and switch between customized report views.
- [Generate a report of the top-selling items per department](https://help.vori.com/reporting/sales-and-product-performance/generate-a-report-of-the-top-selling-items-per-department.md): Use the Item Sales report to see top-selling items by department across a selected date range.
- [Review Transaction Volume Over Time](https://help.vori.com/reporting/sales-and-product-performance/review-transaction-volume-over-time.md): Spot traffic patterns and understand when your store is busiest.
- [Track the Complete Lifecycle of Customer Transactions](https://help.vori.com/reporting/sales-and-product-performance/track-the-complete-lifecycle-of-customer-transactions.md): Learn how to gain detailed visibility into the full history of every customer transaction, including voids, refunds, and suspensions.
- [View Central Reporting for Multi-Store Banners](https://help.vori.com/reporting/sales-and-product-performance/view-central-reporting-for-multi-store-banners.md): See combined sales performance and item movement across all store locations
- [How to report SNAP incentives in Mississippi](https://help.vori.com/reporting/snap-incentive-reports/how-to-report-snap-incentives-in-mississippi.md): Use your emailed SNAP incentives report to complete Mississippi SNAP metrics fields.
- [Track Double Up Food Bucks Performance](https://help.vori.com/reporting/snap-incentive-reports/track-double-up-food-bucks-performance.md): Learn how to view and analyze your store's SNAP incentive program data.
- [How to find and export tax reports](https://help.vori.com/reporting/tax-and-financial-reports/how-to-find-and-export-tax-reports.md): This article explains how to generate and export tax reports in Back Office
- [How to schedule a report export](https://help.vori.com/reporting/tax-and-financial-reports/how-to-schedule-a-report-export.md): This article shows how to configure reports to schedule send from Vori Back Office.
- [Bulk Upload Vendors](https://help.vori.com/vendors-and-vendor-products/vendor-management/bulk-upload-vendors.md): Create or update multiple vendor records at once using Vori's self-service import tool.
- [Manage Vendors and Contacts](https://help.vori.com/vendors-and-vendor-products/vendor-management/manage-vendors-and-contacts.md): Learn how to search, edit, and configure vendors to ensure your orders are accurate and your data is clean
- [Map Store Vendors to Vori Global Vendors](https://help.vori.com/vendors-and-vendor-products/vendor-management/map-store-vendors-to-vori-global-vendors.md): Learn how to map vendors during cost changes
- [Merging Duplicate Vendors and Products](https://help.vori.com/vendors-and-vendor-products/vendor-management/merging-duplicate-vendors-and-products.md): Maintaining a clean product catalog is essential for accurate inventory, reporting, and ordering. Use the merging tools in the Vori Back Office to combine duplicate barcodes, item codes, and vendor re
- [Bulk Merge Duplicate Vendor Products](https://help.vori.com/vendors-and-vendor-products/vendor-products/bulk-merge-duplicate-vendor-products.md): Use the Cleanup Duplicates tool to find and merge duplicate vendor product records for your store
- [How to Format & Upload Vendor Products](https://help.vori.com/vendors-and-vendor-products/vendor-products/how-to-format-and-upload-vendor-products.md): Save time by uploading vendor product data directly into Vori's self-service import tool.
- [Manage Vendor Costs and Active Suppliers](https://help.vori.com/vendors-and-vendor-products/vendor-products/manage-vendor-costs-and-active-suppliers.md): Learn how Vori determines the latest cost for pricing and how to exclude specific vendors from margin calculations.
- [Search & Manage the Vendor Products Catalog](https://help.vori.com/vendors-and-vendor-products/vendor-products/search-and-manage-the-vendor-products-catalog.md): Use the Vendor Products list to find items by item code, audit costs, and clean up your data
- [Access the New Vori Back Office](https://help.vori.com/vori-setup-and-troubleshooting/access-the-new-vori-back-office.md): Learn how to switch between the Legacy (app.vori.com) and New (app.vori.com) versions of the Back Office.
- [Fix Admin Password Not Working After POS Restart](https://help.vori.com/vori-setup-and-troubleshooting/fix-admin-password-not-working-after-pos-restart.md): Follow these steps to resolve issues when the admin password is not accepted after restarting the POS. After a restart, the cashier screen will prompt for an admin password before you can proceed.
- [Hardware Warranty & Returns (RMA)](https://help.vori.com/vori-setup-and-troubleshooting/hardware-warranty-and-returns-rma.md): customer-facing hardware RMA policy
- [How to access the VoriOS app if the VoriOS download failed](https://help.vori.com/vori-setup-and-troubleshooting/how-to-access-the-vori-os-app-if-the-vori-os-download-failed.md): This article explains how to troubleshoot & log into the VoriOS app when a download failure occurs
- [How to add Vori Back Office to the POS Cashier Screen](https://help.vori.com/vori-setup-and-troubleshooting/how-to-add-vori-back-office-to-the-pos-cashier-screen.md): This article explains how to add Vori Back Office to the POS for quick access to reporting and inventory tools.
- [How to troubleshoot when the Back Office isn’t loading](https://help.vori.com/vori-setup-and-troubleshooting/how-to-troubleshoot-when-the-back-office-isn-t-loading.md): If a page on app.vori.com isn't loading, or only loading partially, have the store user follow these instructions
- [Reset Your Vori Back Office and VoriOS Password](https://help.vori.com/vori-setup-and-troubleshooting/reset-your-vori-back-office-and-vori-os-password.md): This article explains how to reset the password of a back office account is forgotten or needs to be changed
- [Resolve Data and Display Issues in VoriOS](https://help.vori.com/vori-setup-and-troubleshooting/resolve-data-and-display-issues-in-vori-os.md): Learn how to resolve display issues, like expired promotions or incorrect pricing, by manually refreshing your store's data via the VoriOS app.
- [Translate Help Articles to Your Preferred Language](https://help.vori.com/vori-setup-and-troubleshooting/translate-help-articles-to-your-preferred-language.md): Learn how to view support content in your native language on your mobile device
- [Troubleshoot a payment terminal that has lost power](https://help.vori.com/vori-setup-and-troubleshooting/troubleshoot-a-payment-terminal-that-has-lost-power.md): payment terminal not receiving power
- [Troubleshoot Receipt Printer Issues (Garbled Receipts or Random Printing)](https://help.vori.com/vori-setup-and-troubleshooting/troubleshoot-receipt-printer-issues-garbled-receipts-or-random-printing.md): troubleshoot a receipt printer that is printing receipts at random or is printing receipt in an unexpected format
- [Update the Vori operating system App](https://help.vori.com/vori-setup-and-troubleshooting/update-the-vorios-app.md): Keep your app up to date for the latest features and fixes
- [Vori Webinar Training Hub](https://help.vori.com/vori-webinar-training-hub/vori-webinartraining-hub.md): Welcome to the Vori Webinar Training Hub! Watch recorded webinars to learn what’s new, see features in action, and get practical tips from our team.
- [A Better Vori Experience: From Back Office to the POS](https://help.vori.com/whats-new-in-vori/feature-releases/a-better-vori-experience-from-back-office-to-the-pos.md): Introducing the latest updates built to simplify management, speed up transactions, and improve shopper programs
- [Setting Up Quick Food Service Counters](https://help.vori.com/whats-new-in-vori/in-alpha-quick-food-service/setting-up-quick-food-service-counters.md): Quick Food Service (QFS) lets you manage made-to-order items right inside Vori, alongside everyday grocery sales.
- [Double Up Food Bucks (OR, MS, and CA)](https://help.vori.com/whats-new-in-vori/in-beta-double-up-bucks/in-beta-double-up-food-bucks-or-and-ms-only.md): Vori supports the SNAP Incentives Program — known as Double Up Food Bucks in Oregon and Mississippi, and Food Bucks in California — so your shoppers earn a coupon when they pay for eligible items with SNAP EBT funds.
- [In Beta: Price Checker](https://help.vori.com/whats-new-in-vori/in-beta-price-checker/in-beta-price-checker.md): Learn how shoppers can check prices with Vori's Price Checker.

## Optional

- [Back Office](https://app.vori.com)