name: Voxco FinOps
description: Financial operations guidance for managing costs associated with Voxco
  survey platform API usage. Voxco uses a custom, negotiated pricing model with no
  public rate card. Cost optimization requires direct engagement with the Voxco sales
  team and careful scoping of research volume, channel mix, and API integration requirements.
url: https://www.voxco.com/pricing
model: custom-negotiated
visibility: private
billing:
  - type: Subscription
    description: Platform access is sold as a subscription with pricing determined
      by organizational size, number of users, survey volume, and enabled modules
    public: false
  - type: Professional Services
    description: Additional fees apply for API development, integration services,
      and custom implementation support provided by the Voxco professional services
      team
    public: false
  - type: Add-on Modules
    description: Features such as Ascribe text analytics, panel management, telephony/CATI,
      and Voxco Audience may be licensed as additional modules on top of the base
      platform
    public: false
cost_drivers:
  - factor: Survey Volume
    description: Number of surveys created, distributed, and completed responses
      collected; higher volumes typically increase contract costs
  - factor: Channel Mix
    description: Multi-channel deployments (online, CATI, mobile, IVR) require additional
      module licensing per channel activated
  - factor: Respondent Access
    description: Access to Voxco Audience panel of 10M+ respondents may be charged
      on a per-response or per-project basis separate from platform fees
  - factor: Text Analytics
    description: Ascribe Coder and CX Inspector API usage for open-ended response
      coding adds cost based on volume of responses processed
  - factor: User Seats
    description: Number of researcher or administrator seats provisioned on the platform
      affects subscription pricing
  - factor: Support Tier
    description: Enterprise 24/7 global support and dedicated account management
      incur premium costs over standard support tiers
  - factor: Hosting Model
    description: Cloud-hosted vs. on-premise deployment will have different cost
      structures; on-premise typically involves higher upfront and maintenance costs
optimization:
  - tip: Batch API calls efficiently to maximize throughput within contracted limits
  - tip: Use bearerToken (non-expiring) for automated integrations to avoid unnecessary
      re-authentication overhead
  - tip: Consolidate open-ended coding jobs into batches of up to 1000 responses
      per Ascribe API call for efficiency
  - tip: Negotiate response volume caps upfront to avoid overage charges on Audience
      panel access
  - tip: Evaluate which channels are actually needed before licensing all omnichannel
      modules
  - tip: Request a proof-of-concept or pilot engagement before committing to full
      enterprise pricing
contact:
  url: https://www.voxco.com/book-a-demo
  phone: '+1 514-861-9255'
notes:
  - Voxco pricing is entirely custom and requires direct negotiation with sales
  - No public API usage tiers, free trials, or self-serve pricing pages exist
  - Cost visibility requires a signed contract; request detailed line-item breakdowns
    during negotiation