name: Voxco API Rate Limits
description: Voxco does not publicly publish specific API rate limits for its Survey
  API or Ascribe APIs. Known operational constraints are documented below based on
  available developer guidance. Contact Voxco sales or support for enterprise-level
  rate limit agreements.
url: https://www.voxco.com/professional-services
limits:
  - api: Voxco Ascribe Coder API
    resource: Responses
    constraint: Batch size recommended limit of 1000 responses per POST request
    notes: Larger batches may be submitted but 1000 responses per call is the recommended
      maximum for reliability
  - api: Voxco Ascribe Coder API
    resource: Authentication Token (authenticationToken)
    constraint: Expires after 30 minutes of inactivity
    notes: Requires at least one API operation every 30 minutes to remain valid;
      use bearerToken for long-running integrations
  - api: Voxco Ascribe Coder API
    resource: Bearer Token (bearerToken)
    constraint: Does not expire
    notes: Remains valid until the user account credentials are changed; suitable
      for automated integrations and scheduled workflows
  - api: Voxco Survey API
    resource: General
    constraint: Not publicly documented
    notes: Rate limits are likely enforced at the platform tier level; contact Voxco
      for enterprise SLA details
policies:
  - Duplicate respondent IDs within a single response batch are silently ignored
    on resubmission
  - A dedicated API user account is recommended to isolate time tracking and activity
    attribution
  - Regional instances (na1.voxco.com, na2.voxco.com) may have separate capacity
    configurations
contact:
  url: https://www.voxco.com/book-a-demo
  phone: '+1 514-861-9255'
notes:
  - Specific rate limits are not publicly disclosed by Voxco
  - Enterprise customers should negotiate rate limit terms as part of their contract
  - Operational constraints documented here are sourced from public developer guides