# Voyc

> Voyc is a conversation intelligence and compliance monitoring platform for regulated industries (financial services, insurance). It monitors 100% of contact centre interactions with speech analytics AI, flags high-risk cases, complaints, and vulnerable customers in near real time, automates QA, and produces regulatory compliance evidence (including FCA Consumer Duty). Calls arrive from telephony platforms via SFTP or API; a Voyc API (v3) covers conversation uploads and data export, with a webhooks surface.

Generated by API Evangelist from the Voyc profile in the API Evangelist network (no provider-published llms.txt found; voyc.ai/llms.txt and api.app.voyc.ai/llms.txt both returned 404 on 2026-08-14).

## Product

- [Voyc website](https://voyc.ai/): Conversation intelligence and compliance call monitoring
- [Integrations](https://voyc.ai/integrations/): Telephony integrations (Twilio, Genesys, Five9, RingCentral, Aircall, Amazon Connect, Talkdesk, 8x8, 3CX, HubSpot, Dubber, Numonix, Imagicle, Connex One, Wildix) via SFTP or API
- [Help center](https://help.voyc.ai/en/): Product enablement hub (getting started, conversations, alerts, scorecards, reporting, integrations, SFTP)
- [Getting started](https://help.voyc.ai/en/collections/2918818-getting-started-with-voyc)
- [Blog](https://voyc.ai/voyc-ai-blog-articles-case-studies-and-whitepapers/): Voyc insights, case studies and whitepapers
- [Contact / demo](https://voyc.ai/contact/): The only commercial entry point — Voyc publishes no pricing page

## API

Voyc runs a real production API at `https://api.app.voyc.ai` but publishes **no** public
API reference, OpenAPI document, developer portal, or SDK. Integration documentation is
provided to customers during onboarding. What follows was observed unauthenticated on
Voyc's own hosts on 2026-08-14.

- Base URL: `https://api.app.voyc.ai`
- `/v3/…` — Voyc API v3, the integration surface. Credential-gated: returns HTTP 403
  `{"type":"client_error","errors":[{"code":"not_authenticated", …}]}`.
- `/api/v2/…` — the surface the Voyc web application uses (Django session cookie + `X-CSRFToken`).
- Credentials for v3 are per-organisation "app" access tokens, managed at
  `/v3/organisation/{organisationId}/app/{appId}/access-token/`.
- No OAuth 2.0, no OpenID Connect, no `/.well-known/` documents on any host.
- No rate-limit headers and no documented rate limits.
- No idempotency contract.
- Errors are `application/json` in the drf-standardized-errors envelope, not RFC 9457
  `application/problem+json`.
- [Status page](https://status.voyc.ai/): incident.io status page monitoring Voyc API
  (Conversation Uploads & Reporting), Voyc API v3 (Data Export), and Webhooks.

## Trust & Compliance

- [Trust center](https://trust.voyc.ai/): SafeBase trust center with SOC 2 Type 1 and Type 2, pentest reports, subprocessors; security contact infosec@voyc.ai
- [Terms and conditions](https://voyc.ai/terms-and-conditions/) (redirects to the trust center)
- [GDPR privacy notice](https://voyc.ai/gdpr-privacy-notice/)

## Profile artifacts (API Evangelist)

- [apis.yml](https://raw.githubusercontent.com/api-evangelist/voyc/refs/heads/main/apis.yml): APIs.json profile
- [Authentication](https://raw.githubusercontent.com/api-evangelist/voyc/refs/heads/main/authentication/voyc-authentication.yml)
- [Conventions](https://raw.githubusercontent.com/api-evangelist/voyc/refs/heads/main/conventions/voyc-conventions.yml)
- [Error catalog](https://raw.githubusercontent.com/api-evangelist/voyc/refs/heads/main/errors/voyc-problem-types.yml)
- [Rate limits](https://raw.githubusercontent.com/api-evangelist/voyc/refs/heads/main/rate-limits/voyc-rate-limits.yml)
- [Plans / pricing](https://raw.githubusercontent.com/api-evangelist/voyc/refs/heads/main/plans/voyc-plans-pricing.yml)
- [Packages](https://raw.githubusercontent.com/api-evangelist/voyc/refs/heads/main/packages/voyc-packages.yml)
- [Trust center capture](https://raw.githubusercontent.com/api-evangelist/voyc/refs/heads/main/security/voyc-trust-center.yml)
- [Lifecycle / status](https://raw.githubusercontent.com/api-evangelist/voyc/refs/heads/main/lifecycle/voyc-lifecycle.yml)
- [Webhooks surface](https://raw.githubusercontent.com/api-evangelist/voyc/refs/heads/main/asyncapi/voyc-webhooks.yml)
- [Well-known probe](https://raw.githubusercontent.com/api-evangelist/voyc/refs/heads/main/well-known/voyc-well-known.yml)