specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Weave
providerId: weave-hq
created: '2026-07-03'
modified: '2026-07-03'
reconciled: false
tags:
- Communication
- Healthcare
- Payments
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of Weave spend. Weave is a per-location SaaS subscription rather than
  a usage-metered API. The dominant, predictable cost is the recurring monthly plan
  fee charged per physical location (Pro / Elite / Ultimate tiers), plus one-time
  onboarding/setup and forms-migration fees at activation. The developer API at
  api.weaveconnect.com carries no separate per-call charge - it is a channel into
  the same subscription. Variable costs are limited and product-driven: bulk/mass
  texting is quota-based (overage or add-on packs may apply), and Weave Payments
  carries transaction processing fees on card payments collected through text-to-pay
  and card-on-file. Payment processing rates and any bulk-text overage pricing are
  not reconciled here.
notes: >-
  Cost is largely fixed and headcount-of-locations driven. For multi-location
  practices the primary lever is the number of active locations. Payment processing
  fees scale with collected payment volume. Verify subscription tier prices,
  onboarding fees, bulk-text overage, and Weave Payments processing rates with Weave
  during reconciliation.
sources:
- https://www.getweave.com/pricing/
- https://www.getweave.com/
- https://getweave.com/legal/payments/
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Weave
serviceCategory: Business Communication and Payments
billingModel:
  pricingCategory: Subscription
  billingFrequency: Monthly
  billingCurrency: USD
  chargeCategories:
  - Purchase
  - Usage
  - Adjustment
focusColumns:
  ServiceName: Weave
  ServiceCategory: Business Communication and Payments
  ProviderName: Weave
  PublisherName: Weave
  InvoiceIssuerName: Weave
  BillingCurrency: USD
  ChargeCategory: Purchase
  PricingCategory: Subscription
meters:
- name: location_subscription
  description: Recurring monthly subscription fee charged per active Weave location.
  unit: locations
  aggregation: sum
  dimensions:
  - account
  - location
  - plan
- name: onboarding_fee
  description: One-time onboarding/setup and forms-migration charges at activation.
  unit: events
  aggregation: sum
  dimensions:
  - account
  - location
- name: bulk_messages
  description: Bulk/mass text messages sent against the per-account quota; overage may apply.
  unit: messages
  aggregation: sum
  dimensions:
  - account
  - location
- name: payment_processing
  description: Card processing fees on payments collected via Weave Payments (text-to-pay, card-on-file).
  unit: transactions
  aggregation: sum
  dimensions:
  - account
  - location
principles:
- name: Visibility
  description: Track the number of active locations and their plan tiers, plus Weave Payments processing volume and bulk-text usage, to see total Weave spend.
- name: Allocation
  description: Map each Weave location's subscription and payment fees to the corresponding office/cost center in a multi-location practice.
- name: Optimization
  description: Right-size plan tiers per location to features actually used, consolidate where possible, and monitor bulk-text quota to avoid overage; compare Weave Payments processing rates against alternatives.
- name: Accountability
  description: Assign an owner per location for the subscription and payment fees, and review monthly against expected location count and payment volume.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com