{ "opencollection": "1.0.0", "info": { "name": "Webex Admin Address Book Call Monitoring API", "version": "1.0.0" }, "items": [ { "info": { "name": "Call Monitoring", "type": "folder" }, "items": [ { "info": { "name": "Create Monitoring Request", "type": "http" }, "http": { "method": "POST", "url": "{{baseUrl}}/v1/monitor", "body": { "type": "json", "data": "{}" } }, "docs": "Create a successful monitoring request. It can be done either on an on-going or next successful inbound/outbound call. Requires scope 'cloud-contact-center:pod_conv' and 'cjp.supervisor'." }, { "info": { "name": "BargeIn Request", "type": "http" }, "http": { "method": "POST", "url": "{{baseUrl}}/v1/monitor/:taskId/bargeIn", "params": [ { "name": "taskId", "value": "315fbb91-2288-427c-9588-ec764cd46ea4", "type": "path", "description": "The unique ID representing the task that needs to be barged by the supervisor." } ] }, "docs": "Create a successful barge-in request for the supervisor to barge in the call that is being monitored already. Requires scope 'cloud-contact-center:pod_conv' and 'cjp.supervisor'." }, { "info": { "name": "End Monitoring Request", "type": "http" }, "http": { "method": "POST", "url": "{{baseUrl}}/v1/monitor/:taskId/end", "params": [ { "name": "taskId", "value": "315fbb91-2288-427c-9588-ec764cd46ea4", "type": "path", "description": "The unique ID represents the task that needs to end." } ] }, "docs": "Allows to successfully end the on-going monitoring request. Requires scope 'cloud-contact-center:pod_conv' and 'cjp.supervisor'." }, { "info": { "name": "Hold Monitoring Request", "type": "http" }, "http": { "method": "POST", "url": "{{baseUrl}}/v1/monitor/:taskId/hold", "params": [ { "name": "taskId", "value": "315fbb91-2288-427c-9588-ec764cd46ea4", "type": "path", "description": "The unique ID representing the task that needs to be held." } ] }, "docs": "Place the monitoring session on hold for a particular call. Requires scope 'cloud-contact-center:pod_conv' and 'cjp.supervisor'." }, { "info": { "name": "Unhold Monitoring Request", "type": "http" }, "http": { "method": "POST", "url": "{{baseUrl}}/v1/monitor/:taskId/unhold", "params": [ { "name": "taskId", "value": "315fbb91-2288-427c-9588-ec764cd46ea4", "type": "path", "description": "The unique ID representing the task that needs to be resumed and was on hold already." } ] }, "docs": "Resume a particular monitoring request that was on hold already. Requires scope 'cloud-contact-center:pod_conv' and 'cjp.supervisor'." }, { "info": { "name": "Fetch Monitoring Sessions", "type": "http" }, "http": { "method": "GET", "url": "{{baseUrl}}/v1/monitor/sessions" }, "docs": "Fetches all active subscriptions for a given clientID." }, { "info": { "name": "Delete Monitoring Request", "type": "http" }, "http": { "method": "DELETE", "url": "{{baseUrl}}/v1/monitor/:requestId", "params": [ { "name": "requestId", "value": "315fbb91-2288-427c-9588-ec764cd46ea4", "type": "path", "description": "The id with which the monitoring request has been created." } ] }, "docs": "Delete a particular monitoring request that was created. Requires scope 'cloud-contact-center:pod_conv' and 'cjp.supervisor'." } ] } ], "bundled": true }