{ "opencollection": "1.0.0", "info": { "name": "Webex Admin Address Book Queues API", "version": "1.0.0" }, "items": [ { "info": { "name": "Queues", "type": "folder" }, "items": [ { "info": { "name": "Get Queue Statistics", "type": "http" }, "http": { "method": "GET", "url": "{{baseUrl}}/v1/queues/statistics", "headers": [ { "name": "TrackingId", "value": "INTEGRATION-9bcdc696-57fa-4e91-b5aa-57a66a347c23" } ], "params": [ { "name": "from", "value": "1651395600000", "type": "query", "description": "Start time for the query (in epoch milliseconds). Any epoch time can be passed in the input, from date will be rounded down to nearest 15 minute window. For example, epoch time of 12:05 will be rounded down to 12:00." }, { "name": "to", "value": "1651438800000", "type": "query", "description": "End time for the query (in epoch milliseconds). Any epoch time can be passed in the input, from date will be rounded down to nearest 15 minute window. For example, epoch time of 12:55 will be rounded down to 12:45.\n The difference between to and from time must be less than 24 hours (86400000 milliseconds)." }, { "name": "interval", "value": "15", "type": "query", "description": "Time interval (in minutes) to chunk statistics by i.e. break up the entire from-to timeframe by this interval amount so that statistics can be viewed incrementally. Supported values are 15, 30, or 60." }, { "name": "queueIds", "value": "89cf3b93-f020-42c6-84dc-87db6a92eae7, 89cf3b93-f020-42c6-84dc-87db6a92fae7, 89cf3b93-f020-42c6-84dc-87db4a92eae7", "type": "query", "description": "Comma-separated list of queue IDs. A maximum of 100 values is permitted. If values are not provided, all queues for an organization are returned." }, { "name": "orgId", "value": "97cdbf45-ebe2-4687-8341-44d5c7abf101", "type": "query", "description": "Organization ID to use for this operation. If unspecified, inferred from token. Token must have permission to interact with this organization." } ] }, "docs": "Retrieve Queue statistics for a given interval of time. \nAn important thing to note is that each stat produced is for a specified time window (last 15, 30, or 60 minutes etc) and is not cumulative. \nContacts that span across intervals will also have stats broken down across intervals. For example: A contact that starts at 12:05 and ends at 12:25 will have stats for Interval A (12:00-12:15) and Interval B (12:15-12:30) assuming the interval window is for 15 minutes. \nStats that only require the s" } ] } ], "bundled": true }