{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/AiFeatureDTO",
  "title": "AiFeatureDTO",
  "type": "object",
  "example": {
    "organizationId": "28bde207-a31c-49de-8e66-9b83954d6355",
    "id": "d4bff13d-ae88-49d6-872f-e4b58bddc10b",
    "version": 9,
    "realtimeTranscripts": {
      "enable": true,
      "agentInclusionType": "ALL",
      "queuesInclusionType": "ALL"
    },
    "suggestedResponses": {
      "enable": false
    },
    "generatedSummaries": {
      "callDropSummariesEnabled": true,
      "virtualAgentTransferSummariesEnabled": true,
      "consultTransferSummariesEnabled": false,
      "wrapUpSummariesEnabled": false,
      "queuesInclusionType": "ALL"
    },
    "agentWellbeing": {
      "enable": true,
      "agentInclusionType": "ALL",
      "wellnessBreakReminders": "DISABLED"
    },
    "autoCSAT": {
      "enable": true,
      "queuesInclusionType": "SPECIFIC",
      "surveyDataSource": "EXPERIENCE_MANAGEMENT"
    },
    "links": [],
    "createdTime": 1770337368000,
    "lastUpdatedTime": 1771607999000
  },
  "properties": {
    "organizationId": {
      "type": "string",
      "format": "uuid",
      "description": "ID of the contact center organization. This field is required for all bulk save operations.",
      "example": "f53c8b54-46ca-43f6-ba05-08426a46e23d",
      "maxLength": 36,
      "minLength": 32,
      "pattern": "^[0-9a-fA-F]{8}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{12}$"
    },
    "id": {
      "type": "string",
      "description": "ID of this contact center resource. It should not be specified when creating a new resource. However, it is mandatory when updating a resource.",
      "example": "93912f11-6017-404b-bf14-5331890b1797"
    },
    "version": {
      "type": "integer",
      "format": "int32",
      "description": "The version of this resource. For a newly created resource, it will be 0 unless specified otherwise.",
      "example": 1
    },
    "realtimeTranscripts": {
      "$ref": "#/components/schemas/RealtimeTranscriptsDTO"
    },
    "suggestedResponses": {
      "$ref": "#/components/schemas/SuggestedResponsesDTO"
    },
    "generatedSummaries": {
      "$ref": "#/components/schemas/AiGeneratedSummariesDTO"
    },
    "agentWellbeing": {
      "$ref": "#/components/schemas/AgentWellbeingDTO"
    },
    "autoCSAT": {
      "$ref": "#/components/schemas/AiAutoCSATDTO"
    },
    "coachingInsights": {
      "$ref": "#/components/schemas/CoachingInsightsDTO"
    },
    "evaluationsAndAnalytics": {
      "$ref": "#/components/schemas/EvaluationsAnalyticsDTO"
    },
    "sentimentAnalysis": {
      "$ref": "#/components/schemas/SentimentAnalysisDTO"
    },
    "predictedWaitTime": {
      "$ref": "#/components/schemas/PredictedWaitTimeDTO"
    },
    "personalizedAIRouting": {
      "$ref": "#/components/schemas/PersonalizedAIRoutingDTO"
    },
    "createdTime": {
      "type": "integer",
      "format": "int64",
      "description": "This is the created time of the entity.",
      "example": 123456789
    },
    "lastUpdatedTime": {
      "type": "integer",
      "format": "int64",
      "description": "This is the updated time of the entity.",
      "example": 123456789
    }
  }
}