{ "$schema": "https://json-schema.org/draft/2020-12/schema", "$id": "#/components/schemas/GetAvailableAgentsCallQueueObject", "title": "GetAvailableAgentsCallQueueObject", "type": "object", "required": [ "id", "type" ], "properties": { "id": { "type": "string", "example": "Y2lzY29zcGFyazovL3VzL1BMQUNFLzE3NzczMWRiLWE1YzEtNGI2MC05ZTMwLTNhM2MxMGFiM2IxMQ", "description": "Unique agent identifier." }, "lastName": { "type": "string", "example": "Smith", "description": "Last name of the agent assigned to the particular location." }, "firstName": { "type": "string", "example": "John", "description": "First name of the agent assigned to the particular location. Defaults to \".\"." }, "displayName": { "type": "string", "example": "John Smith", "description": "(string, optional) - Display name of the agent." }, "type": { "$ref": "#/components/schemas/UserType", "description": "Type of the person, workspace or virtual line." }, "email": { "type": "string", "example": "johnSmith@gmail.com", "description": "Email of the agent." }, "hasCxEssentials": { "type": "boolean", "example": true, "description": "Denotes whether the agent has Customer Assist license." }, "phoneNumbers": { "type": "object", "properties": { "external": { "type": "string", "example": "+12143456103", "description": "External phoneNumber of the agent." }, "extension": { "type": "string", "example": "23234", "description": "Extension of the agent." } }, "description": "Phone number and extension of the agent." } } }