{ "$schema": "https://json-schema.org/draft/2020-12/schema", "$id": "#/components/schemas/SkillDTO", "title": "SkillDTO", "type": "object", "properties": { "organizationId": { "type": "string", "format": "uuid", "description": "ID of the contact center organization. This field is required for all bulk save operations.", "example": "f53c8b54-46ca-43f6-ba05-08426a46e23d", "maxLength": 36, "minLength": 32, "pattern": "^[0-9a-fA-F]{8}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{12}$" }, "id": { "type": "string", "description": "ID of this contact center resource. It should not be specified when creating a new resource. However, it is mandatory when updating a resource.", "example": "93912f11-6017-404b-bf14-5331890b1797" }, "version": { "type": "integer", "format": "int32", "description": "The version of this resource. For a newly created resource, it will be 0 unless specified otherwise.", "example": 1 }, "name": { "type": "string", "description": "Indicates the name of the skill. Once created, name cannot be modified.", "example": "German Speaking", "maxLength": 80, "minLength": 0, "pattern": "^[a-zA-Z0-9,@_.\\-\\s]*$" }, "description": { "type": "string", "description": "Indicates the description of the skill.", "example": "Skill to speak fluent German.", "maxLength": 255, "minLength": 0 }, "serviceLevelThreshold": { "type": "integer", "format": "int32", "description": "Allows to set the time that a customer request can be in a queue before the system flags it as outside the service level. \n\n If the agent completes a customer service request within this time interval, the system considers it within the service level. \nIt is required only for a create or an update operation.", "example": 0 }, "enumSkillValues": { "type": "array", "items": { "$ref": "#/components/schemas/EnumSkillValueDTO", "description": "If skillType is enum, the skill can take different sub-values which are defined with this field. For instance, a skill named \"tech support\" may have enumSkillValues for \"windows\", \"macOS\" and \"linux\"." }, "uniqueItems": true }, "active": { "type": "boolean", "description": "Indicates the status of the skill whether it is active(when true) or not active(when false). It is required only during a create or an update operation.", "example": true }, "dynamicSkill": { "type": "boolean", "description": "Indicates whether the skill is a dynamic skill or not. Default value is false.", "example": false }, "skillType": { "type": "string", "description": "This can be of the following types\n\nPROFICIENCY: id = 0\n\nBOOLEAN: id = 1\n\nTEXT: id = 2\n\nENUM: id = 3\n\nOnce created, skillType cannot be modified.\n", "enum": [ "Proficiency", "Boolean", "Text", "enum" ], "example": "BOOLEAN" }, "createdTime": { "type": "integer", "format": "int64", "description": "This is the created time of the entity.", "example": 123456789 }, "lastUpdatedTime": { "type": "integer", "format": "int64", "description": "This is the updated time of the entity.", "example": 123456789 } }, "required": [ "active", "name", "serviceLevelThreshold", "skillType" ] }