{ "$schema": "https://json-schema.org/draft/2020-12/schema", "$id": "https://raw.githubusercontent.com/api-evangelist/webex/main/json-schema/webex-summary-list-response-schema.json", "title": "SummaryListResponse", "x-generated": "2026-10-04", "x-method": "derived", "x-generator": "derive-json-schema.py", "x-source": "openapi/webex-agent-summaries-api-openapi.yml#/components/schemas/SummaryListResponse", "type": "object", "properties": { "orgId": { "type": "string", "description": "The unique identifier of the organization to which the summarized interactions belong." }, "agentCiUserId": { "type": [ "string", "null" ], "description": "The CI (Common Identity) user ID of the agent associated with the summaries. Present when searchType is AGENT; otherwise null." }, "interactionId": { "type": [ "string", "null" ], "description": "The unique identifier of a specific interaction. Present when searchType is INTERACTION; otherwise null." }, "queueId": { "type": [ "string", "null" ], "description": "The queue ID (reserved for future use)." }, "searchType": { "$ref": "#/$defs/SearchType" }, "summaries": { "type": "object", "description": "Map of summaries keyed by feature type (POST_CALL, MID_CALL). Each feature maps summary identifiers to their summary fields.", "properties": { "POST_CALL": { "type": "object", "description": "Post-call summaries keyed by summary identifier.", "additionalProperties": { "$ref": "#/$defs/PostCallSummary" } }, "MID_CALL": { "type": "object", "description": "Mid-call summaries keyed by summary identifier.", "additionalProperties": { "$ref": "#/$defs/MidCallSummary" } } } } }, "$defs": { "MidCallSummary": { "type": "object", "properties": { "reasonForTransferOrConsult": { "type": "string", "description": "The specific reason the interaction is being transferred or consulted." }, "additionalContext": { "type": "string", "description": "Important information already gathered that the next agent needs to continue smoothly." }, "keyActionsTaken": { "type": "string", "description": "Steps completed so far in the interaction before the transfer or consult occurred." } } }, "PostCallSummary": { "type": "object", "properties": { "initialContactReason": { "type": "string", "description": "The primary issue or request the customer contacted you about at the start of the interaction." }, "additionalContext": { "type": "string", "description": "Relevant background details shared during the conversation that help explain the situation." }, "additionalContactReasons": { "type": "string", "description": "Any new or secondary issues raised after the initial reason for contact." }, "keyActionsTaken": { "type": "string", "description": "The main steps the agent took to investigate, resolve, or address the customer's request." }, "nextSteps": { "type": "string", "description": "Clear follow-up actions and expected outcomes agreed upon before ending the interaction." }, "chosenWrapUpCode": { "type": "string", "description": "The wrap-up reason code that was ultimately selected by the agent at the end of the interaction." }, "proposedWrapUpCodes": { "type": [ "array", "null" ], "description": "A list of wrap-up reasons suggested by the AI based on the interaction content. Each object contains a name field. Can return null, 1, or 2 objects.", "items": { "$ref": "#/$defs/ProposedWrapUpCode" } } } }, "ProposedWrapUpCode": { "type": "object", "properties": { "name": { "type": "string", "description": "The name of the proposed wrap-up reason." } } }, "SearchType": { "type": "string", "description": "The type of search to be performed.", "enum": [ "ORGANIZATION", "INTERACTION", "AGENT" ] } } }