{ "$schema": "https://json-schema.org/draft/2020-12/schema", "$id": "#/components/schemas/ViewableStatisticsDTO", "title": "ViewableStatisticsDTO", "required": [ "accessQueueStats", "accessTeamStats" ], "type": "object", "properties": { "organizationId": { "maxLength": 36, "minLength": 32, "pattern": "^[0-9a-fA-F]{8}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{12}$", "type": "string", "description": "ID of the contact center organization. It is required to define for the following operations - All bulk save operations", "format": "uuid", "example": "f53c8b54-46ca-43f6-ba05-08426a46e23d" }, "id": { "type": "string", "description": "ID of this contact center resource. It should not be specified when creating a new resource. However, it is mandatory when updating a resource.", "example": "93912f11-6017-404b-bf14-5331890b1797" }, "version": { "type": "integer", "description": "The version of this resource. For a newly created resource, it will be 0 unless specified otherwise.", "format": "int32", "example": 1 }, "agentStats": { "type": "boolean", "description": "Indicates whether you want the agents to view their personal statistics in Agent Desktop or not.", "example": true }, "accessQueueStats": { "type": "string", "description": "This setting controls whether the agent can view statistics for all or some queues in the Agent Personal Statistics tab.It can take one of these values:\n\nALL \u2014 To enable the agent to display statistics for all queues.\n\nSPECIFIC \u2014 Select Queues drop-down list to enable the agent to display statistics for specific queues.\n\nNONE \u2014 To prevent the agent from displaying queue statistics.\n\n", "example": "SPECIFIC", "enum": [ "SPECIFIC", "ALL", "PROVISIONED_VALUE", "NONE" ] }, "contactServiceQueues": { "uniqueItems": true, "type": "array", "description": "This setting should be specified when Access Queue Statistics is SPECIFIC.", "example": [ "apim_queue_516789", "apim_queue_6123456" ], "items": { "type": "string", "description": "This setting should be specified when Access Queue Statistics is SPECIFIC.", "example": "[\"apim_queue_516789\",\"apim_queue_6123456\"]" } }, "loggedInTeamStats": { "type": "boolean", "description": "Indicates whether the agent can view statistics for the team or not.", "example": true }, "accessTeamStats": { "type": "string", "description": "This setting controls whether the agent can view statistics for all or some teams in the Agent Personal Statistics tab.It can take one of these values:\n\nALL \u2014 To enable the agent to display statistics for all teams.\n\nSPECIFIC \u2014 Select Teams drop-down list to enable the agent to display statistics for specific teams.\n\nNONE \u2014 To prevent the agent from displaying teams statistics.\n\n", "example": "SPECIFIC", "enum": [ "SPECIFIC", "ALL", "PROVISIONED_VALUE", "NONE" ] }, "teams": { "uniqueItems": true, "type": "array", "description": "This setting should be specified when Access Team Statistics is SPECIFIC. ", "example": [ "apim_team_516789", "apim_team_6123456" ], "items": { "type": "string", "description": "This setting should be specified when Access Team Statistics is SPECIFIC. ", "example": "[\"apim_team_516789\",\"apim_team_6123456\"]" } }, "createdTime": { "type": "integer", "description": "Creation time(in epoch millis) of this resource.", "format": "int64", "readOnly": true, "example": 1617536244000 }, "lastUpdatedTime": { "type": "integer", "description": "Time(in epoch millis) when this resource was last updated.", "format": "int64", "readOnly": true, "example": 1617536244000 } }, "description": " Specifies the Statistics that agent of this profile can view.\n " }