openapi: 3.0.0
info:
title: Webex Admin Address Book Auxiliary Code API
version: 1.0.0
description: The Webex Admin APIs provide comprehensive programmatic access to administrative functions for managing Webex organizations, users, licenses, and settings. These APIs enable automation of user provisioning, license assignment, compliance management, and audit event retrieval. Administrators can integrate with enterprise identity systems, enforce security policies, monitor usage, and streamline onboarding/offboarding processes. The APIs support granular control over organizational resources, making them ideal for large-scale deployments and custom admin tooling.
tags:
- name: Auxiliary Code
paths:
/organization/{orgid}/auxiliary-code:
get:
tags:
- Auxiliary Code
summary: List Auxiliary Code(s)
description: Retrieve a list of Auxiliary Code(s) in a given organization.
operationId: getAllConfig_12
parameters:
- name: orgid
in: path
description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
required: true
schema:
type: string
example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
- name: filter
in: query
description: "Specify a filter based on which the results will be fetched. Supported filterable fields: id. \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain space, and if so kindly bound it with quotes to apply filter.\n"
required: false
schema:
type: string
example: id=="2f9eecc5-0472-4549-9a83-2afdae0d4ba1"
- name: attributes
in: query
description: Specify the attributes to be returned.Default all attributes are returned along with specified columns. All Attributes are supported
required: false
schema:
type: string
format: string
example: id
- name: page
in: query
description: Defines the number of displayed page. The page number starts from 0.
schema:
type: integer
example: 0
default: 0
- name: pageSize
in: query
description: Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.
schema:
type: integer
example: 100
default: 100
responses:
'200':
description: OK
content:
'*/*':
schema:
type: array
items:
$ref: '#/components/schemas/AuxiliaryCodeDTO'
'401':
description: Unauthorized Operation
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'403':
description: Operation is forbidden
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'404':
description: Resource not found or URI is invalid
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'429':
description: Too many requests have been sent in a given amount of time and the request has been rate limited
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'500':
description: An Unexpected Error Occurred
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
deprecated: true
post:
tags:
- Auxiliary Code
summary: Create a new Auxiliary Code
description: Create a new Auxiliary Code in a given organization.
operationId: createConfig_23
parameters:
- name: orgid
in: path
description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
required: true
schema:
type: string
example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
requestBody:
content:
application/json:
schema:
$ref: '#/components/schemas/AuxiliaryCodeDTO'
required: true
responses:
'201':
description: Created
content:
'*/*':
schema:
$ref: '#/components/schemas/AuxiliaryCodeDTO'
'400':
description: The request was invalid and cannot be served. An accompanying error message will explain further
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'401':
description: Unauthorized Operation
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'403':
description: Operation is forbidden
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'409':
description: Similar entity is already present
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'429':
description: Too many requests have been sent in a given amount of time and the request has been rate limited
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'500':
description: An Unexpected Error Occurred
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
/organization/{orgid}/auxiliary-code/bulk:
post:
tags:
- Auxiliary Code
summary: Bulk save Auxiliary Code(s)
description: Create, Update or delete Auxiliary Code(s) in bulk in a given organization.
operationId: saveAllConfig_20
parameters:
- name: orgid
in: path
description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
required: true
schema:
type: string
example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
requestBody:
content:
application/json:
schema:
$ref: '#/components/schemas/BulkRequestDTOAuxiliaryCodeDTO'
required: true
responses:
'207':
description: Multi-Status
content:
'*/*':
schema:
$ref: '#/components/schemas/BulkResponseDTO'
'400':
description: The request was invalid and cannot be served. An accompanying error message will explain further
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'401':
description: Unauthorized Operation
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'403':
description: Operation is forbidden
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'409':
description: Similar entity is already present
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'429':
description: Too many requests have been sent in a given amount of time and the request has been rate limited
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'500':
description: An Unexpected Error Occurred
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
patch:
tags:
- Auxiliary Code
summary: Bulk partial update Auxiliary Code(s)
description: Update some or all properties for multiple Auxiliary codes in bulk in a given organization.
operationId: patchAllConfig_2
parameters:
- name: orgid
in: path
description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
required: true
schema:
type: string
example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
requestBody:
description: 'For each of the item to update,
We only need to provide the patch JSON.
Only the following properties are mandatory to identify unique item for update. Other properties are optional.
Mandatory Properties: [id]
All properties that can be updated via PUT Api are allowed to be updated.
To nullify a property or remove it, specify null as value for the Json property.
Valid value for requestAction property is ''SAVE''. It is optional property and default SAVE is assumed.
'
content:
application/json:
schema:
$ref: '#/components/schemas/BulkRequestDTOAuxiliaryCodeDTO'
example:
items:
- item:
id: 26e2df70-0f77-41b8-8e8f-1d76e92c9638
burnoutInclusion: EXCLUDED
itemIdentifier: 0
requestAction: SAVE
required: true
responses:
'207':
description: Multi-Status
content:
'*/*':
schema:
$ref: '#/components/schemas/BulkResponseDTO'
'400':
description: The request was invalid and cannot be served. An accompanying error message will explain further
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'401':
description: Unauthorized Operation
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'403':
description: Operation is forbidden
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'404':
description: Resource not found or URI is invalid
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'429':
description: Too many requests have been sent in a given amount of time and the request has been rate limited
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'500':
description: An Unexpected Error Occurred
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
/organization/{orgid}/auxiliary-code/bulk-export:
get:
tags:
- Auxiliary Code
summary: Bulk export Auxiliary Code(s)
description: Export all Auxiliary Code(s) in a given organization.
operationId: bulkExport_20
deprecated: true
parameters:
- name: orgid
in: path
description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
required: true
schema:
type: string
example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
- name: page
in: query
description: Defines the number of displayed page. The page number starts from 0.
schema:
type: integer
example: 0
default: 0
- name: pageSize
in: query
description: Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.
schema:
type: integer
example: 100
default: 50
responses:
'200':
description: OK
content:
'*/*':
schema:
$ref: '#/components/schemas/BulkExportDTOAuxCodeBulkExportDTO'
'401':
description: Unauthorized Operation
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'403':
description: Operation is forbidden
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'404':
description: Resource not found or URI is invalid
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'429':
description: Too many requests have been sent in a given amount of time and the request has been rate limited
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'500':
description: An Unexpected Error Occurred
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
/organization/{orgid}/auxiliary-code/purge-inactive-entities:
post:
tags:
- Auxiliary Code
summary: Purge inactive Auxiliary Code(s)
description: Purge inactive Auxiliary Code(s) older than the configured interval for a given organization.
operationId: purgeInactiveConfig_10
parameters:
- name: orgid
in: path
description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
required: true
schema:
type: string
example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
- name: nextStartId
in: query
description: This is the entity ID from which items for the next purge batch with be selected.
required: false
schema:
type: string
default: ''
example: af9eecc5-0472-4549-9a83-2afdae0d4ba0
responses:
'200':
description: OK
content:
'*/*':
schema:
$ref: '#/components/schemas/Response'
'400':
description: The request was invalid and cannot be served. An accompanying error message will explain further
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'401':
description: Unauthorized Operation
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'403':
description: Operation is forbidden
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'409':
description: Similar entity is already present
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'429':
description: Too many requests have been sent in a given amount of time and the request has been rate limited
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'500':
description: An Unexpected Error Occurred
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
/organization/{orgid}/auxiliary-code/{id}:
get:
tags:
- Auxiliary Code
summary: Get specific Auxiliary Code by ID
description: Retrieve an existing Auxiliary Code by ID in a given organization.
operationId: getConfig_24
parameters:
- name: orgid
in: path
description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
required: true
schema:
type: string
example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
- name: id
in: path
description: Resource ID of the Auxiliary Code
required: true
schema:
type: string
example: 2f9eecc5-0472-4549
responses:
'200':
description: OK
content:
'*/*':
schema:
$ref: '#/components/schemas/AuxiliaryCodeDTO'
'401':
description: Unauthorized Operation
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'403':
description: Operation is forbidden
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'404':
description: Resource not found or URI is invalid
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'429':
description: Too many requests have been sent in a given amount of time and the request has been rate limited
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'500':
description: An Unexpected Error Occurred
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
put:
tags:
- Auxiliary Code
summary: Update specific Auxiliary Code by ID
description: Update an existing Auxiliary Code by ID in a given organization.
operationId: updateConfig_24
parameters:
- name: orgid
in: path
description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
required: true
schema:
type: string
example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
- name: id
in: path
description: Resource ID of the Auxiliary Code.
required: true
schema:
type: string
example: 2f9eecc5-0472-4549
requestBody:
content:
application/json:
schema:
$ref: '#/components/schemas/AuxiliaryCodeDTO'
required: true
responses:
'200':
description: OK
content:
'*/*':
schema:
$ref: '#/components/schemas/AuxiliaryCodeDTO'
'400':
description: The request was invalid and cannot be served. An accompanying error message will explain further
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'401':
description: Unauthorized Operation
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'403':
description: Operation is forbidden
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'404':
description: Resource not found or URI is invalid
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'412':
description: Resource referred in other entity(s). Please get all the reference entities info by invoking Get incoming-references api.
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'429':
description: Too many requests have been sent in a given amount of time and the request has been rate limited
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'500':
description: An Unexpected Error Occurred
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
delete:
tags:
- Auxiliary Code
summary: Delete specific Auxiliary Code by ID
description: Delete an existing Auxiliary Code by ID in a given organization.
operationId: deleteConfig_22
parameters:
- name: orgid
in: path
description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
required: true
schema:
type: string
example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
- name: id
in: path
description: Resource ID of the Auxiliary Code.
required: true
schema:
type: string
example: 2f9eecc5-0472-4549
responses:
'204':
description: No Content
'401':
description: Unauthorized Operation
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'403':
description: Operation is forbidden
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'404':
description: Resource not found or URI is invalid
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'412':
description: Resource referred in other entity(s). Please get all the reference entities info by invoking Get incoming-references api.
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'429':
description: Too many requests have been sent in a given amount of time and the request has been rate limited
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'500':
description: An Unexpected Error Occurred
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
/organization/{orgid}/auxiliary-code/{id}/incoming-references:
get:
tags:
- Auxiliary Code
summary: List references for a specific Auxiliary Code
description: Retrieve a list of all entities that have reference to an existing Auxiliary Code by ID in a given organization.
operationId: getIncomingReferences_18
parameters:
- name: orgid
in: path
description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
required: true
schema:
type: string
example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
- name: id
in: path
description: ID of this contact center resource.
required: true
schema:
type: string
example: af9eecc5-0472-4549-9a83-2afdae0d4ba0
- name: type
in: query
description: Entity type of the other entity that has a reference to this specific entity.
required: false
schema:
type: string
example: type_text
- name: page
in: query
description: Defines the number of displayed page. The page number starts from 0.
schema:
type: integer
example: 0
default: 0
- name: pageSize
in: query
description: Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.
schema:
type: integer
example: 100
default: 100
responses:
'200':
description: OK
content:
'*/*':
schema:
$ref: '#/components/schemas/EntityReferenceInfoDTO'
'401':
description: Unauthorized Operation
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'403':
description: Operation is forbidden
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'404':
description: Resource not found or URI is invalid
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'429':
description: Too many requests have been sent in a given amount of time and the request has been rate limited
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'500':
description: An Unexpected Error Occurred
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
/organization/{orgid}/v2/auxiliary-code:
get:
tags:
- Auxiliary Code
summary: List Auxiliary Code(s)
description: Retrieve a list of Auxiliary Code(s) in a given organization.
operationId: getAllConfigWithMetaData_21
parameters:
- name: orgid
in: path
description: Organization ID to be used for this operation. The specified security token must have permission to interact with the organization.
required: true
schema:
type: string
example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
- name: filter
in: query
description: "Specify a filter based on which the results will be fetched. All the fields are supported except: organizationId, createdTime, lastUpdatedTime, validBurnoutForWrapUpCode, validBurnoutForIdleCode \n\nThe examples below show some search queries\n- id==\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id!=\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\"\n- id=in=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\n- id=out=(\"57efb0e6-5af0-4245-a67d-d3c5045cdb6e\",\"a421e0b2-732e-46f3-a057-39160a53afb9\")\nThis parameter uses the RSQL query syntax, a URI-friendly format for expressing criteria for filtering REST entities. For more information about RSQL in general, see this reference. For a list of supported operators, see this syntax guide.\n\nNote: values to be used in the filter syntax should not contain space, and if so kindly bound it with quotes to apply filter.\n"
required: false
schema:
type: string
example: id=="2f9eecc5-0472-4549-9a83-2afdae0d4ba1"
- name: attributes
in: query
description: Specify the attributes to be returned.Default all attributes are returned along with specified columns. All Attributes are supported
required: false
schema:
type: string
format: string
example: id
- name: search
in: query
description: 'Filter data based on the search keyword.Supported search columns(name, description)
The examples below show some search queries
- "Cisco"
- field=="name";value=="Cisco"
- fields=in=("name","description");value=="Cisco"
'
required: false
schema:
type: string
example: contact center
- name: page
in: query
description: Defines the number of displayed page. The page number starts from 0.
schema:
type: integer
example: 0
default: 0
- name: pageSize
in: query
description: Defines the number of items to be displayed on a page. If the number specified is more than allowed max page size, the API will automatically adjust the page size to the max page size.
schema:
type: integer
example: 100
default: 100
- name: desktopProfileFilter
in: query
description: If set to true, the API will return only the data that the user has access to according to its Desktop Profile. If set to false, the API will not check for Desktop Profile level access.
schema:
type: boolean
example: false
default: false
- name: supervisedUserId
in: query
description: User Id of the Agent whose Agent Profile associated Idle Codes are to be fetched.
schema:
type: string
example: af9eecc5-0472-4549-9a83-2afdae0d4ba0
responses:
'200':
description: OK
content:
'*/*':
schema:
type: object
properties:
meta:
$ref: '#/components/schemas/MetaDataWithPagingInfo'
data:
type: array
items:
$ref: '#/components/schemas/AuxiliaryCodeDTO'
'401':
description: Unauthorized Operation
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'403':
description: Operation is forbidden
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'404':
description: Resource not found or URI is invalid
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'429':
description: Too many requests have been sent in a given amount of time and the request has been rate limited
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
'500':
description: An Unexpected Error Occurred
content:
application/json:
schema:
$ref: '#/components/schemas/ApiErrorResponse'
components:
schemas:
Response:
type: object
properties:
code:
type: integer
format: int32
details:
type: object
additionalProperties:
type: object
links:
type: array
items:
$ref: '#/components/schemas/Link'
ApiErrorResponse:
description: Response body for an API error.
type: object
properties:
trackingId:
type: string
description: "An opaque identifier for mapping protocol failures to service internal codes. \n\nWhen specified in a request, it can be used for co-relating events across services"
example: c1a4fcef-aee2-4dea-8977-29f594760552
error:
description: An object containing details about the error.
$ref: '#/components/schemas/ErrorDetails'
Link:
type: object
properties:
href:
type: string
hreflang:
type: string
title:
type: string
type:
type: string
deprecation:
type: string
profile:
type: string
name:
type: string
templated:
type: boolean
AuxiliaryCodeDTO:
required:
- active
- defaultCode
- name
- workTypeCode
- workTypeId
type: object
properties:
organizationId:
maxLength: 36
minLength: 32
pattern: ^[0-9a-fA-F]{8}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{12}$
type: string
description: ID of the contact center organization. It is required to define for the following operations - All bulk save operations
format: uuid
example: f53c8b54-46ca-43f6-ba05-08426a46e23d
id:
type: string
description: ID of this contact center resource. It should not be specified when creating a new resource. However, it is mandatory when updating a resource.
example: 93912f11-6017-404b-bf14-5331890b1797
version:
type: integer
description: The version of this resource. For a newly created resource, it will be 0 unless specified otherwise.
format: int32
example: 1
name:
maxLength: 80
minLength: 0
pattern: ^[a-zA-Z0-9._)\/(\-\s]*$
type: string
description: A name for the code.
example: Sales-Query
description:
maxLength: 255
minLength: 0
type: string
description: A short description indicating the context of the code.
example: Wrap-up code to for sales query
defaultCode:
type: boolean
description: 'Indicates whether this is the default code(true) or not(false).
If this is the first idle or wrap-up code for your organization,it must be the default. It can be made non-default later once more codes are created.
'
example: true
active:
type: boolean
description: "Indicates whether the code is active(when true) or not active(when false). \n\nIt is required only during a create or an update operation."
example: true
isSystemCode:
type: boolean
description: "Indicates whether this is the system default code(true) or not(false). \n\n"
example: true
workTypeId:
type: string
description: Indicates the work type id associated with this code.
example: 19edbcf9-2dea-438b-bdae-446139a5d1fd
workTypeCode:
type: string
description: Indicates the work type associated with this code.
example: WRAP_UP_CODE
enum:
- IDLE_CODE
- WRAP_UP_CODE
burnoutInclusion:
type: string
description: Indicates the idle code Inclusion status for agent burnout calculation. Default value is 'INCLUDED' for idle codes and 'NOT_APPLICABLE' for wrap up codes.
example: INCLUDED
enum:
- NOT_APPLICABLE
- EXCLUDED
- INCLUDED
systemDefault:
type: boolean
description: Indicates whether the created resource is system created or not
example: false
createdTime:
type: integer
description: Creation time(in epoch millis) of this resource.
format: int64
readOnly: true
example: 1617536244000
lastUpdatedTime:
type: integer
description: Time(in epoch millis) when this resource was last updated.
format: int64
readOnly: true
example: 1617536244000
BulkExportDTOAuxCodeBulkExportDTO:
type: object
properties:
totalResources:
type: integer
description: Total number of items
format: int32
example: 100
pageNumber:
type: integer
description: Current page number
format: int32
example: 0
pageSize:
type: integer
description: Page size for current data set
format: int32
example: 50
rel:
type: string
description: Indicates whether more pages exist. When 'next' there are more pages available, otherwise 'last'.
example: last
resources:
type: array
items:
$ref: '#/components/schemas/AuxCodeBulkExportDTO'
ErrorDetails:
description: Details of an error.
type: object
properties:
key:
type: string
description: An application defined error code.
example: '401'
message:
type: array
description: A message providing details about the error.
items:
$ref: '#/components/schemas/OperationError'
BulkResponseItemDTO:
type: object
properties:
itemIdentifier:
type: integer
description: Unique item identifier for a bulk operation.
format: int32
example: 10
status:
type: integer
description: Indicates the error status code.
format: int32
example: 400
operationType:
type: string
description: The kind of operation desired of an entity.
example: CREATE
enum:
- CREATE
- UPDATE
- DELETE
- GET
href:
type: string
description: The resource URI of an entity.
example: /api/organization/6705c69d-4585-42ad-bfc3-79cc485dfb15/team/7b26d174-0016-4682-9858-65918e05f85
apiError:
$ref: '#/components/schemas/ApiErrorResponse'
example:
apiError:
error:
key: '400'
message:
- description: 'siteId: not found for given orgId.'
entity: string
references:
- id: string
name: string
reason: dependency exists
trackingId: ccconfig_c1a4fcef-aee2-4dea-8977-29f594760552
href: /api/organization/6705c69d-4585-42ad-bfc3-79cc485dfb15/team/7b26d174-0016-4682-9858-65918e05f85
itemIdentifier: 10
operationType: CREATE
status: 400
BulkRequestDTOAuxiliaryCodeDTO:
type: object
properties:
items:
type: array
items:
$ref: '#/components/schemas/BulkRequestItemDTOAuxiliaryCodeDTO'
OperationError:
description: An error message providing details about the operation failure.
type: object
properties:
description:
type: string
description: A human readable explanation for the occurrence of an error.
example: Incorrect Credentials.
MetaDataWithPagingInfo:
type: object
description: Metadata of response with paging information
properties:
orgid:
type: string
format: uuid
description: Organization ID.
example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
maxLength: 36
minLength: 32
pattern: ^[0-9a-fA-F]{8}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{12}$
page:
type: integer
format: int32
description: Current page number.
example: 1
pageSize:
type: integer
format: int32
description: Page size for current data set.
example: 100
totalPages:
type: integer
format: int32
description: Number of pages.
example: 1
totalRecords:
type: integer
format: int32
description: Total number of items.
example: 1000
links:
type: object
description: Map of pagination links with `self`, `next`, `prev`, `last`, and `first`.
example:
next: /organization/bde75a64-f4d5-4ffc-a239-feb607c17ef8/entity-name?page=2&pageSize=10
last: /organization/bde75a64-f4d5-4ffc-a239-feb607c17ef8/entity-name?page=3&pageSize=10
prev: /organization/bde75a64-f4d5-4ffc-a239-feb607c17ef8/entity-name?page=0&pageSize=10
self: /organization/bde75a64-f4d5-4ffc-a239-feb607c17ef8/entity-name?page=1&pageSize=10
first: /organization/bde75a64-f4d5-4ffc-a239-feb607c17ef8/entity-name?page=0&pageSize=10
title: MetaDataWithPagingInfo
BulkResponseDTO:
type: object
properties:
items:
type: array
items:
$ref: '#/components/schemas/BulkResponseItemDTO'
AuxCodeBulkExportDTO:
required:
- name
type: object
properties:
name:
type: string
description: A name for the code.
example: Sales-Query
description:
type: string
description: A short description indicating the context of the code.
example: Wrap-up code to for sales query
defaultCode:
type: string
description: Indicates the default work code for your organization.
example: 00734874-4732-43bb-bfff-d1e75d309eb1
workTypeName:
type: string
description: Indicates the work type associated with this code.
example: WRAP_UP_CODE
MetaDataReferencesPagingInfo:
title: MetaDataReferencesPagingInfo
type: object
properties:
orgid:
maxLength: 36
minLength: 32
pattern: ^[0-9a-fA-F]{8}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{12}$
type: string
description: Org ID
format: uuid
example: 2f9eecc5-0472-4549-9a83-2afdae0d4ba1
page:
type: integer
description: Current page number
format: int32
example: 1
pageSize:
type: integer
description: Page size for current data set
format: int32
example: 100
totalPages:
type: integer
description: Number of pages
format: int32
example: 1
totalRecords:
type: integer
description: Total number of items
format: int32
example: 1000
links:
type: object
description: Map of pagination links with self, next, prev, last and first
example:
next: /organization/bde75a64-f4d5-4ffc-a239-feb607c17ef8/cad-variable?page=2&pageSize=10
last: /organization/bde75a64-f4d5-4ffc-a239-feb607c17ef8/cad-variable?page=3&pageSize=10
prev: /organization/bde75a64-f4d5-4ffc-a239-feb607c17ef8/cad-variable?page=0&pageSize=10
self: /organization/bde75a64-f4d5-4ffc-a239-feb607c17ef8/cad-variable?page=1&pageSize=10
first: /organization/bde75a64-f4d5-4ffc-a239-feb607c17ef8/cad-variable?page=0&pageSize=10
referencedEntities:
type: array
description: List of referenced entities
example:
- agent-profile
- entrypoint
items:
type: string
currentEntity:
type: string
description: Name of current entity
example: entity_name
description: Metadata of response for references with paging information
EntityInfo:
type: object
properties:
id:
type: string
description: id
example: id.
name:
type: string
description: name
example: name.
additionalAttributes:
type: object
additionalProperties:
type: string
description: A map containing additional attributes of entity where both the key and value are Strings.
example: '{"key1":"value1","key2":"value2"}'
description: A map containing additional attributes of entity where both the key and value are Strings.
example:
key1: value1
key2: value2
createdDate:
type: string
lastModifiedDate:
type: string
version:
type: integer
format: int32
BulkRequestItemDTOAuxiliaryCodeDTO:
type: object
properties:
itemIdentifier:
type: integer
description: Unique item identifier for a bulk operation.
format: int32
example: 10
item:
$ref: '#/components/schemas/AuxiliaryCodeDTO'
requestAction:
type: string
description: Identifier for action type. Possible values can be SAVE and DELETE.
example: SAVE
EntityReferenceInfoDTO:
type: object
properties:
description:
type: string
description: Description about reference info.
example: list of referenced entities
meta:
$ref: '#/components/schemas/MetaDataReferencesPagingInfo'
data:
type: array
items:
$ref: '#/components/schemas/EntityInfo'
securitySchemes:
oauth2:
flows:
authorizationCode:
authorizationUrl: /
scopes: {}
tokenUrl: /
type: oauth2
bearer-key:
type: http
description: e.g. Bearer YOUR_AUTHORIZATION_TOKEN
scheme: bearer
bearerFormat: JWT
bearerAuth:
type: oauth2
description: OAuth 2.0 Bearer token authentication
flows:
authorizationCode:
authorizationUrl: https://webexapis.com/v1/authorize
tokenUrl: https://webexapis.com/v1/access_token
scopes:
spark:applications_token: Create access tokens for Service Apps