openapi: 3.0.0 info: title: Webex Admin Address Book BroadWorks Subscribers API version: 1.0.0 description: The Webex Admin APIs provide comprehensive programmatic access to administrative functions for managing Webex organizations, users, licenses, and settings. These APIs enable automation of user provisioning, license assignment, compliance management, and audit event retrieval. Administrators can integrate with enterprise identity systems, enforce security policies, monitor usage, and streamline onboarding/offboarding processes. The APIs support granular control over organizational resources, making them ideal for large-scale deployments and custom admin tooling. tags: - name: BroadWorks Subscribers paths: /broadworks/subscribers: get: responses: '200': description: OK headers: {} content: application/json: schema: $ref: '#/components/schemas/SubscriberListResponse' example: items: - id: Y2lzY29zcGFyazovL3VzL1NVQlNDUklCRVIvNjk3MGU2YmItNzQzOS00ZmZiLWFkMzQtZDNmZjAxNjdkZGFk personId: Y2lzY29zcGFyazovL3VzL1BFT1BMRS9mNWIzNjE4Ny1jOGRkLTQ3MjctOGIyZi1mOWM0NDdmMjkwNDY userId: 95547321@sp.com spEnterpriseId: SP1+acme firstName: John lastName: Andersen email: john.anderson@acme.com primaryPhoneNumber: +1-240-555-1212 mobilePhoneNumber: +1-818-279-1234 extension: '1212' package: standard status: error errors: - errorCode: 10022 description: The BroadWorks UserID is already associated with an existing user created: '2019-10-18T14:26:16.000Z' lastStatusChange: '2020-03-18T16:05:34.000Z' provisioningId: ZjViMzYxODctYzhkZC00NzI3LThiMmYtZjljNDQ3ZjI5MDQ2OjQyODVmNTk0LTViNTEtNDdiZS05Mzk2LTZjMzZlMmFkODNhNQ selfActivated: 'false' '400': description: 'Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.' '401': description: 'Unauthorized: Authentication credentials were missing or incorrect.' '403': description: 'Forbidden: The request is understood, but it has been refused or access is not allowed.' '404': description: 'Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.' '405': description: 'Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.' '409': description: 'Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.' '410': description: 'Gone: The requested resource is no longer available.' '415': description: 'Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.' '423': description: 'Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.' '428': description: 'Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.' '429': description: 'Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.' '500': description: 'Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).' '502': description: 'Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.' '503': description: 'Service Unavailable: Server is overloaded with requests. Try again later.' '504': description: 'Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.' summary: List BroadWorks Subscribers operationId: List BroadWorks Subscribers description: This API lets a Service Provider search for their associated subscribers. There are a number of filter options that can be combined in a single request. tags: - BroadWorks Subscribers parameters: - name: userId in: query description: The user ID of the subscriber on BroadWorks. example: 95547321@sp.com schema: type: string - name: personId in: query description: The Person ID of the Webex subscriber. example: Y2lzY29zcGFyazovL3VzL1BFT1BMRS9mNWIzNjE4Ny1jOGRkLTQ3MjctOGIyZi1mOWM0NDdmMjkwNDY schema: type: string - name: email in: query description: The email address of the subscriber. example: john.anderson@acme.com schema: type: string - name: provisioningId in: query description: The Provisioning ID associated with this subscriber. example: ZjViMzYxODctYzhkZC00NzI3LThiMmYtZjljNDQ3ZjI5MDQ2OjQyODVmNTk0LTViNTEtNDdiZS05Mzk2LTZjMzZlMmFkODNhNQ schema: type: string - name: spEnterpriseId in: query description: The Service Provider supplied unique identifier for the subscriber's enterprise. example: SP1+Acme schema: type: string - name: lastStatusChange in: query description: Only include subscribers with a provisioning status change after this date and time. Epoch time (in milliseconds) preferred, but ISO 8601 date format also accepted. example: '1579046400245' schema: type: string - name: status in: query description: 'The provisioning status of the subscriber. This Parameter supports multiple comma separated values. For example : status=error,provisioned,provisioning.' example: pending_email_input schema: type: string enum: - pending_email_input - pending_email_validation - pending_user_migration - provisioning - provisioned - updating - error - name: after in: query description: Only include subscribers created after this date and time. Epoch time (in milliseconds) preferred, but ISO 8601 date format also accepted. example: '1579046400245' schema: type: string - name: selfActivated in: query description: Indicates if the subscriber was self activated, rather than provisioned via these APIs. example: 'false' schema: type: boolean - name: max in: query description: Limit the maximum number of subscribers returned in the search response, up to 100 per page. Refer to the [Pagination](/docs/basics#pagination) section of [Webex REST API Basics](/docs/basics). example: '10' schema: type: integer default: 50 post: responses: '200': description: OK headers: {} content: application/json: schema: $ref: '#/components/schemas/Subscriber' example: id: Y2lzY29zcGFyazovL3VzL1NVQlNDUklCRVIvNjk3MGU2YmItNzQzOS00ZmZiLWFkMzQtZDNmZjAxNjdkZGFk userId: 95547321@sp.com spEnterpriseId: Reseller1+acme firstName: John lastName: Andersen email: john.anderson@acme.com primaryPhoneNumber: +1-240-555-1212 mobilePhoneNumber: +1-818-279-1234 extension: '1212' package: standard status: provisioning created: '2019-10-18T14:26:16.000Z' lastStatusChange: '2020-03-18T16:05:34.000Z' provisioningId: ZjViMzYxODctYzhkZC00NzI3LThiMmYtZjljNDQ3ZjI5MDQ2OjQyODVmNTk0LTViNTEtNDdiZS05Mzk2LTZjMzZlMmFkODNhNQ selfActivated: 'false' '400': description: 'Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.' '401': description: 'Unauthorized: Authentication credentials were missing or incorrect.' '403': description: 'Forbidden: The request is understood, but it has been refused or access is not allowed.' '404': description: 'Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.' '405': description: 'Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.' '409': description: 'Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.' '410': description: 'Gone: The requested resource is no longer available.' '415': description: 'Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.' '423': description: 'Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.' '428': description: 'Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.' '429': description: 'Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.' '500': description: 'Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).' '502': description: 'Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.' '503': description: 'Service Unavailable: Server is overloaded with requests. Try again later.' '504': description: 'Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.' summary: Provision a BroadWorks Subscriber operationId: Provision a BroadWorks Subscriber description: 'Provision a new BroadWorks subscriber for Webex services. This API lets a Service Provider map a BroadWorks subscriber to a new or existing Webex user and assign the required licenses and entitlements for Webex and Meetings.' tags: - BroadWorks Subscribers parameters: [] requestBody: content: application/json: example: provisioningId: ZjViMzYxODctYzhkZC00NzI3LThiMmYtZjljNDQ3ZjI5MDQ2OjQyODVmNTk0LTViNTEtNDdiZS05Mzk2LTZjMzZlMmFkODNhNQ userId: 95547321@sp.com spEnterpriseId: Reseller1+acme firstName: John lastName: Andersen package: standard primaryPhoneNumber: +1-240-555-1212 mobilePhoneNumber: +1-818-279-1234 extension: '1212' email: john.anderson@acme.com language: en timezone: America/Los_Angeles schema: type: object required: - provisioningId - userId - spEnterpriseId - firstName - lastName - package properties: provisioningId: type: string example: ZjViMzYxODctYzhkZC00NzI3LThiMmYtZjljNDQ3ZjI5MDQ2OjQyODVmNTk0LTViNTEtNDdiZS05Mzk2LTZjMzZlMmFkODNhNQ description: 'This Provisioning ID defines how this subscriber is to be provisioned for Webex Services. Each Customer Template will have their own unique Provisioning ID. This ID will be displayed under the chosen Customer Template on Webex Partner Hub.' userId: type: string example: 95547321@sp.com description: The user ID of the subscriber on BroadWorks. spEnterpriseId: type: string example: Reseller1+acme description: The Service Provider supplied unique identifier for the subscriber's enterprise. firstName: type: string example: John description: The first name of the subscriber. lastName: type: string example: Andersen description: The last name of the subscriber. package: type: string enum: - softphone - basic - standard - premium description: "The Webex for BroadWorks package to be assigned to the subscriber.\n * `softphone` - Softphone package\n * `basic` - Basic package\n * `standard` - Standard package\n * `premium` - Premium package\n" primaryPhoneNumber: type: string example: +1-240-555-1212 description: The primary phone number configured against the subscriber on BroadWorks. mobilePhoneNumber: type: string example: +1-818-279-1234 description: The mobile phone number configured against the subscriber on BroadWorks. Any empty value on update will remove the already configured mobile phone number. extension: type: string example: '1212' description: The extension number configured against the subscriber on BroadWorks. email: type: string example: john.anderson@acme.com description: The email address of the subscriber (mandatory for the trusted email provisioning flow). language: type: string example: en description: The {ISO-639-1}_{ISO-3166} or {ISO-639-1} locale or language code used as preferred language for organization and Webex Meeting Sites. Refer to the [help page](https://www.cisco.com/content/en/us/td/docs/voice_ip_comm/cloudCollaboration/wx4bwks/Solution_Guide/wbxbw_b_solution-guide/wbxbw_b_SolutionGuide-PDF_chapter_01.html#Cisco_Reference.dita_f10351e1-f775-418d-a700-ec8487e0a33b) for more information. timezone: type: string example: America/Los_Angeles description: The time zone associated with the subscriber. Refer to the [Webex Meetings Site Timezone](/docs/api/guides/webex-for-broadworks-developers-guide#webex-meetings-site-timezone) section of the [Webex for BroadWorks](/docs/api/guides/webex-for-broadworks-developers-guide) guide for more information. /broadworks/subscribers/{subscriberId}: get: responses: '200': description: OK headers: {} content: application/json: schema: $ref: '#/components/schemas/Subscriber' example: id: Y2lzY29zcGFyazovL3VzL1NVQlNDUklCRVIvNjk3MGU2YmItNzQzOS00ZmZiLWFkMzQtZDNmZjAxNjdkZGFk personId: Y2lzY29zcGFyazovL3VzL1BFT1BMRS9mNWIzNjE4Ny1jOGRkLTQ3MjctOGIyZi1mOWM0NDdmMjkwNDY userId: 95547321@sp.com spEnterpriseId: Reseller1+acme firstName: John lastName: Andersen email: john.anderson@acme.com primaryPhoneNumber: +1-240-555-1212 mobilePhoneNumber: +1-818-279-1234 extension: '1212' package: basic status: pending_email_input created: '2019-10-18T14:26:16.000Z' lastStatusChange: '2020-03-18T16:05:34.000Z' provisioningId: ZjViMzYxODctYzhkZC00NzI3LThiMmYtZjljNDQ3ZjI5MDQ2OjQyODVmNTk0LTViNTEtNDdiZS05Mzk2LTZjMzZlMmFkODNhNQ selfActivated: 'false' '400': description: 'Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.' '401': description: 'Unauthorized: Authentication credentials were missing or incorrect.' '403': description: 'Forbidden: The request is understood, but it has been refused or access is not allowed.' '404': description: 'Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.' '405': description: 'Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.' '409': description: 'Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.' '410': description: 'Gone: The requested resource is no longer available.' '415': description: 'Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.' '423': description: 'Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.' '428': description: 'Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.' '429': description: 'Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.' '500': description: 'Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).' '502': description: 'Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.' '503': description: 'Service Unavailable: Server is overloaded with requests. Try again later.' '504': description: 'Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.' summary: Get a BroadWorks Subscriber operationId: Get a BroadWorks Subscriber description: This API lets a Service Provider retrieve details of a provisioned BroadWorks subscriber on Webex. tags: - BroadWorks Subscribers parameters: - name: subscriberId in: path description: A unique identifier for the subscriber in question. required: true example: Y2lzY29zcGFyazovL3VzL1NVQlNDUklCRVIvNjk3MGU2YmItNzQzOS00ZmZiLWFkMzQtZDNmZjAxNjdkZGFk schema: type: string put: responses: '200': description: OK headers: {} content: application/json: schema: $ref: '#/components/schemas/Subscriber' example: id: Y2lzY29zcGFyazovL3VzL1NVQlNDUklCRVIvNjk3MGU2YmItNzQzOS00ZmZiLWFkMzQtZDNmZjAxNjdkZGFk personId: Y2lzY29zcGFyazovL3VzL1BFT1BMRS9mNWIzNjE4Ny1jOGRkLTQ3MjctOGIyZi1mOWM0NDdmMjkwNDY userId: 95547321@sp.com spEnterpriseId: Reseller1+acme firstName: John lastName: Andersen email: john.anderson@acme.com primaryPhoneNumber: +1-240-555-1212 mobilePhoneNumber: +1-818-279-1234 extension: '1212' package: premium status: updating created: '2019-10-18T14:26:16.000Z' lastStatusChange: '2020-03-18T16:05:34.000Z' provisioningId: ZjViMzYxODctYzhkZC00NzI3LThiMmYtZjljNDQ3ZjI5MDQ2OjQyODVmNTk0LTViNTEtNDdiZS05Mzk2LTZjMzZlMmFkODNhNQ selfActivated: 'false' '400': description: 'Bad Request: The request was invalid or cannot be otherwise served. An accompanying error message will explain further.' '401': description: 'Unauthorized: Authentication credentials were missing or incorrect.' '403': description: 'Forbidden: The request is understood, but it has been refused or access is not allowed.' '404': description: 'Not Found: The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.' '405': description: 'Method Not Allowed: The request was made to a resource using an HTTP request method that is not supported.' '409': description: 'Conflict: The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.' '410': description: 'Gone: The requested resource is no longer available.' '415': description: 'Unsupported Media Type: The request was made to a resource without specifying a media type or used a media type that is not supported.' '423': description: 'Locked: The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.' '428': description: 'Precondition Required: File(s) cannot be scanned for malware and need to be force downloaded.' '429': description: 'Too Many Requests: Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.' '500': description: 'Internal Server Error: Something went wrong on the server. If the issue persists, feel free to contact the [Webex Developer Support team](/explore/support).' '502': description: 'Bad Gateway: The server received an invalid response from an upstream server while processing the request. Try again later.' '503': description: 'Service Unavailable: Server is overloaded with requests. Try again later.' '504': description: 'Gateway Timeout: An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.' summary: Update a BroadWorks Subscriber operationId: Update a BroadWorks Subscriber description: "This API lets a Service Provider update certain details of a provisioned BroadWorks subscriber\non Webex.\n\n