generated: '2026-08-15'
method: searched
source: https://www.wheel.com/api-terms-of-use
status_page: https://wheelhealth.statuspage.io/
status_page_components:
- name: On-Demand API
  status: operational
  since: '2020-04-17'
- name: Virtual Care Platform
  status: operational
  since: '2021-02-16'
- name: Wheel Horizon Platform
  status: operational
versioning: null
deprecation:
  policy_url: null
  sunset_header: null
  stated_policy: >-
    Wheel API Terms of Use §10 ("Support; Changes; Rate Limits", last updated
    February 2026): "Wheel may provide technical support, upgrades, or
    modifications in its discretion. Wheel may change, suspend, or discontinue
    all or part of the Wheel API at any time." No notice period, no sunset
    window, and no RFC 8594 Deprecation/Sunset header commitment is published.
sla: null
support:
  stated: >-
    Discretionary — API Terms §10 states support is provided at Wheel's
    discretion. Security issues are reported to legal@wheel.com (API Terms §9).
  contact: https://www.wheel.com/contact-us
termination:
  stated: >-
    API Terms §13 — Wheel may suspend or terminate API access for violation,
    security risk, or if continued access is not in Wheel's or its users' best
    interests. On termination all licenses cease and the developer must delete
    Wheel Content and Wheel User Data.
deprecated_operations: []
evidence:
- url: https://wheelhealth.statuspage.io/api/v2/summary.json
  status: 200
  note: >-
    Atlassian Statuspage summary API confirms a first-party component named
    "On-Demand API", operational, created 2020-04-17 — third-party confirmation
    that a production Wheel API surface exists even though its contract is not
    published.
- url: https://www.wheel.com/api-terms-of-use
  status: 200
notes: >-
  Wheel operates a public Atlassian Statuspage ("Wheel Status") that tracks an
  "On-Demand API" component alongside the Virtual Care Platform and Wheel
  Horizon Platform. It publishes NO versioning policy, NO deprecation policy or
  sunset window, and NO SLA. The only lifecycle language Wheel publishes is the
  discretionary change/suspend/discontinue clause in the API Terms of Use, which
  is a reservation of rights rather than a deprecation policy — so no
  Deprecation pointer is emitted. The Wheel API itself is gated behind an
  approval process (API Terms §3) and its reference documentation sits behind a
  password wall at https://developers.wheel.com/ (HTTP 401 on every path).