{
  "$schema": "http://json-schema.org/draft-07/schema#",
  "$id": "https://raw.githubusercontent.com/api-evangelist/whmcs/main/json-schema/whmcs-ticket-schema.json",
  "title": "WHMCS Support Ticket",
  "description": "A WHMCS support ticket submitted by or on behalf of a client.",
  "type": "object",
  "properties": {
    "id": {
      "type": "integer",
      "description": "Internal ticket ID."
    },
    "tid": {
      "type": "string",
      "description": "Public-facing ticket identifier shown to clients."
    },
    "deptid": {
      "type": "integer",
      "description": "Department ID the ticket is assigned to."
    },
    "deptname": {
      "type": "string",
      "description": "Department name."
    },
    "userid": {
      "type": "integer",
      "description": "Client user ID associated with the ticket."
    },
    "name": {
      "type": "string",
      "description": "Contact name for the ticket."
    },
    "email": {
      "type": "string",
      "format": "email",
      "description": "Contact email address."
    },
    "subject": {
      "type": "string",
      "description": "Ticket subject."
    },
    "message": {
      "type": "string",
      "description": "Initial ticket message body."
    },
    "status": {
      "type": "string",
      "enum": ["Open", "Answered", "Customer-Reply", "Closed", "On Hold", "In Progress"],
      "description": "Current ticket status."
    },
    "priority": {
      "type": "string",
      "enum": ["Low", "Medium", "High"],
      "description": "Ticket priority level."
    },
    "date": {
      "type": "string",
      "format": "date-time",
      "description": "Ticket creation date and time."
    },
    "lastreply": {
      "type": "string",
      "format": "date-time",
      "description": "Date and time of the most recent reply."
    },
    "flag": {
      "type": "integer",
      "description": "Admin flag status."
    },
    "service": {
      "type": "string",
      "description": "Service associated with the ticket."
    },
    "replies": {
      "type": "array",
      "description": "Thread of replies on the ticket.",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "integer"
          },
          "userid": {
            "type": "integer"
          },
          "name": {
            "type": "string"
          },
          "message": {
            "type": "string"
          },
          "date": {
            "type": "string",
            "format": "date-time"
          },
          "admin": {
            "type": "string"
          }
        }
      }
    }
  },
  "required": ["id", "tid", "subject", "status", "priority"],
  "additionalProperties": true
}