slug: windstream-holdings
provider: Windstream Holdings
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 1
edges:
- tag: agents
  spec_file: windstream-holdings-agents-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.8
  evidence: POST /agent-state  updateAgentState  Update Agent State; "programmatic access to contact center
    operations ... manage agent states ... monitor queue activity"
  reason: Operations manage contact-centre agent presence/state, which is contact-centre workforce and
    telephony operations rather than any telecom network capability.