slug: wootric
provider: Wootric
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 5
edges:
- tag: Responses
  spec_file: wootric-responses-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.95
  evidence: GET /v1/end_users/{end_user_id}/responses/promoters "Get promoter responses for an end user
    (scores 9-10)"; schema SurveyResponse
  reason: Operations create, retrieve and classify survey responses into promoters/passives/detractors
    — the core of NPS survey/feedback management.
- tag: Email Surveys
  spec_file: wootric-email-surveys-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.85
  evidence: POST /v1/email_survey sendEmailSurvey "Send email survey to up to 100 recipients"; "email
    survey distribution across NPS, CSAT, and CES programs"
  reason: Operations distribute NPS/CSAT/CES surveys by email and report delivery/bounce stats — this
    is voice-of-customer survey programme execution, i.e. Customer Feedback Management.
- tag: Metrics
  spec_file: wootric-metrics-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.85
  evidence: GET /v1/nps_summary getNpsSummary "Get NPS summary metrics"; schema NpsSummary
  reason: NPS summary metrics are the measurement output of an NPS/voice-of-customer programme, squarely
    Customer Feedback Management.
- tag: Declines
  spec_file: wootric-declines-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.8
  evidence: '"REST API for managing end users, survey responses, declines, settings, metrics... across
    NPS, CSAT, and CES programs"; POST /v1/end_users/{end_user_id}/declines "Create a decline for an end
    user"'
  reason: Declines record an end user declining to answer an NPS/CSAT/CES survey; this is survey/voice-of-customer
    feedback data management on a customer experience platform.
- tag: Survey Templates
  spec_file: wootric-survey-templates-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.7
  evidence: GET /v1/survey_templates listSurveyTemplates "Get survey templates"; schema SurveyTemplates
  reason: Survey templates are the instrument definitions for the NPS/CSAT/CES feedback programme; single
    read-only operation keeps confidence moderate.