name: Wootric FinOps
description: Financial operations considerations for using the Wootric API and platform.
url: https://wootric.com/pricing/
considerations:
  - name: Plan Selection
    description: Choose a plan based on number of survey journey points and seats needed. Professional supports one metric and five seats; Growth supports three journey points and ten seats; Voice of the Customer is enterprise with custom pricing.
  - name: Seat-Based Billing
    description: Plans are gated by number of user seats. Professional allows up to 5 seats, Growth up to 10 seats, and Voice of the Customer offers unlimited seats.
  - name: Response Volume
    description: All plans include unlimited responses up to 25,000 customers. Evaluate whether your customer base exceeds this threshold when selecting a plan.
  - name: Email Survey Volume
    description: The API supports sending email surveys to up to 100 recipients per standard REST request or up to 5,000 rows via CSV bulk upload. High-volume email distribution should be planned to stay within rate limits.
  - name: API Rate Limits
    description: Default rate limit is 100 requests per minute. High-frequency API integrations may require contact with Wootric to negotiate higher limits, which could affect plan cost.
  - name: Integration Costs
    description: Salesforce, HubSpot, ServiceNow, Microsoft, and Heap integrations are only available on Growth and higher plans. Evaluate integration requirements before selecting a plan tier.
  - name: Regional Hosting
    description: Wootric operates in US, EU, and AU regions. Ensure the correct regional endpoint is used to comply with data residency requirements and avoid unexpected data transfer costs.
  - name: Enterprise Pricing
    description: Wootric is now part of InMoment. Enterprise and Voice of the Customer plan pricing requires contacting sales at https://inmoment.com/plans-packages/. Budget for custom contract negotiations.
notes:
  - Wootric acquired by InMoment in 2021; pricing and plans may change as products are integrated
  - Monitor usage against the 25k customer response volume cap to avoid overage charges or plan upgrades