specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Workiz
providerId: workiz
created: '2026-07-03'
modified: '2026-07-03'
reconciled: false
tags:
- Field Service Management
- FSM
- Home Services
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of Workiz spend. Workiz is a per-team SaaS subscription rather than
  a usage-metered API. Cost is driven by the chosen plan tier (Lite free,
  Standard, Pro, Ultimate/Enterprise) and the number of seats (team members),
  billed monthly with an annual-commitment discount. The Developer API is an
  included add-on and is not separately metered, so programmatic access does not
  add per-call charges. Variable costs outside the subscription can include
  integrated payment processing fees and communications (calls/SMS) usage where
  applicable. Because billing is seat-based, the primary optimization levers are
  right-sizing the plan tier and the number of active seats.
notes: >-
  Plan and seat prices are not reconciled here and vary across aggregators;
  verify on the Workiz pricing page. Payment processing and communications fees,
  if used, are separate from the SaaS subscription.
sources:
- https://www.workiz.com/pricing-plans/
- https://developer.workiz.com/
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Workiz
serviceCategory: Business Application Software
billingModel:
  pricingCategory: Subscription-Based
  billingFrequency: Monthly
  billingCurrency: USD
  chargeCategories:
  - Purchase
  - Usage
  - Adjustment
focusColumns:
  ServiceName: Workiz
  ServiceCategory: Business Application Software
  ProviderName: Workiz
  PublisherName: Workiz
  InvoiceIssuerName: Workiz
  BillingCurrency: USD
  ChargeCategory: Purchase
  PricingCategory: Subscription-Based
meters:
- name: subscription_seats
  description: Number of team-member seats on the plan, the primary billing driver.
  unit: seats
  aggregation: max
  dimensions:
  - account
  - plan
- name: plan_tier
  description: Subscription tier (Lite, Standard, Pro, Ultimate) that sets base price and feature caps.
  unit: plan
  aggregation: max
  dimensions:
  - account
- name: payment_processing
  description: Transaction fees on payments processed through Workiz, where used (separate from subscription).
  unit: transactions
  aggregation: sum
  dimensions:
  - account
- name: communications
  description: Calls and SMS usage through Workiz communications features, where applicable.
  unit: messages
  aggregation: sum
  dimensions:
  - account
principles:
- name: Visibility
  description: Track active seats and plan tier against the monthly invoice; separate SaaS subscription from payment-processing and communications fees.
- name: Allocation
  description: Map seats to crews/roles so the subscription cost attributes to the teams using Workiz.
- name: Optimization
  description: Right-size the plan tier and deactivate unused seats; use the included Developer API to automate rather than buying additional tooling.
- name: Accountability
  description: Assign an owner to review seat count and plan tier before each renewal, and reconcile payment-processing fees against revenue.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com