generated: '2026-07-21'
method: searched
source: https://www.xfactor.io/service-levels-support-services/
sla:
  url: https://www.xfactor.io/service-levels-support-services/
  uptime_target: "99%"
  measurement: calendar month, 24x7, excluding scheduled maintenance
  service_credits:
    - {availability: "90.01%-98%", credit: 25% of monthly fees}
    - {availability: "80%-90%", credit: 35% of monthly fees}
    - {availability: "below 80%", credit: 50% of monthly fees}
support:
  email: support@xfactor.io
  hours: 8:00 AM - 6:00 PM ET weekdays, excluding US holidays
  response_times:
    - {priority: P1 major, target: 4 business hours}
    - {priority: P2 minor, target: 2 business days}
    - {priority: P3 inquiries, target: 2 business days}
maintenance:
  window: weekends (Friday midnight to Sunday midnight), outside normal business hours
status_page: null
versioning: null
deprecation: null
notes: >-
  Xfactor.io publishes a Service Levels & Support Services page with a 99%
  uptime commitment and a service-credit schedule for its SaaS platform. No
  public status page, API versioning policy, or deprecation policy exists —
  the platform is a closed B2B SaaS application with no public API surface,
  so StatusPage and Deprecation rating pointers are not emitted.