name: Xoxoday FinOps
description: Financial operations guidance for teams using Xoxoday Plum APIs, including cost models, wallet management, and spend controls.
url: https://plum.xoxoday.com/pricing

costModels:
  - name: Pay-on-Send
    description: Pre-fund a Plum Wallet before distributing rewards. Spend equals wallet recharge minus any volume discount received. Best for predictable, budgeted reward programs.
    considerations:
      - Unused wallet balance is tied up as prepaid credit
      - Volume discounts reduce effective cost per reward
      - Top-up required before funds are depleted to avoid order failures

  - name: Pay-on-Redeem
    description: Platform fee plus a per-transaction fee charged when recipients redeem rewards. Best for programs where redemption rates are variable or uncertain.
    considerations:
      - Platform fee applies regardless of redemption activity
      - Per-transaction fee scales directly with redemption volume
      - Unused rewards that are never redeemed do not incur transaction fees

rewardTypeCosts:
  - category: Gift Cards, Reward Codes, Reward Links
    fee: Approximately 10% per reward (per third-party reviews)
  - category: Reward Marketplace and API Integration
    fee: Approximately 10% per reward plus subscription fees (per third-party reviews)
  - note: Official fee schedule requires direct negotiation with Xoxoday sales.

spendControls:
  - Role-based access controls limit who can send rewards and in what amounts
  - Budget controls can be configured at team or campaign level
  - Real-time tracking and reporting dashboard for spend visibility
  - Get Balance API available to programmatically check wallet balance before ordering
  - Get Payment Report API provides reconciliation data for finance settlements

costOptimizationTips:
  - Negotiate volume discounts by committing to larger wallet recharges upfront
  - Use the Sandbox environment to test integrations without consuming production credits
  - Implement Get Balance API checks in workflows to prevent over-spend
  - Use Get Payment Report API for automated reconciliation and chargeback prevention
  - Consider Pay-on-Redeem model for campaigns with historically low redemption rates
  - Consolidate reward programs to a single Xoxoday account to maximize volume tiers

budgetingRecommendations:
  - Minimum annual spend indicator from third-party sources: $5,000 USD
  - Factor in platform/subscription fees plus per-reward fees when modeling total cost
  - Request itemized pricing from Xoxoday for gift cards, merchandise, experiences, and charity separately as fee structures may differ
  - Include FX/cross-currency costs if operating in multiple countries

supportContacts:
  sales: https://www.xoxoday.com/demo
  support: https://www.xoxoday.com/support
  documentation: https://developers.xoxoday.com/docs/overview