slug: zendesk-sell
provider: Zendesk Sell
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 3
edges:
- tag: Deals
  spec_file: zendesk-sell-deals-api-openapi.yml
  capability_id: BC-410.30
  capability_id_l1: BC-410
  capability_name: Opportunity & Pipeline Management
  confidence: 0.9
  evidence: 'POST /v2/deals createDeal ''Create a deal''; vendor: ''helps sales teams manage leads, contacts,
    deals, and pipelines'''
  reason: Deal records in a sales CRM are the opportunity/deal lifecycle object; CRUD over them realises
    opportunity and pipeline management.
- tag: Leads
  spec_file: zendesk-sell-leads-api-openapi.yml
  capability_id: BC-410.30
  capability_id_l1: BC-410
  capability_name: Opportunity & Pipeline Management
  confidence: 0.88
  evidence: GET /v2/leads listLeads, POST /v2/leads createLead 'Create a lead'; 'sales CRM platform that
    helps sales teams manage leads, contacts, deals, and pipelines'
  reason: Lead record management in a sales CRM is the front end of the lead-to-opportunity lifecycle,
    squarely Opportunity & Pipeline Management.
- tag: Contacts
  spec_file: zendesk-sell-contacts-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.85
  evidence: GET/POST/PUT/DELETE /v2/contacts, POST /v2/contacts/upsert 'Upsert a contact'; 'programmatic
    CRUD access to Sell records including leads, contacts, deals'
  reason: Full CRUD plus upsert over CRM contact master records in a sales CRM is customer data management
    (customer master / record maintenance).