arazzo: 1.0.1
info:
  title: Zendesk Add Comment to Ticket
  summary: Confirm a ticket exists, then append a public or private comment to it.
  description: >-
    A focused conversation pattern for Zendesk Support. The workflow first shows
    the ticket to confirm it exists and capture its current status, then updates
    the ticket by appending a comment. In Zendesk a comment is added through the
    ticket update endpoint using the {ticket:{comment:{...}}} envelope, which the
    update step spells out inline.
  version: 1.0.0
sourceDescriptions:
- name: ticketsApi
  url: ../openapi/tickets-openapi-original.yml
  type: openapi
workflows:
- workflowId: add-comment-to-ticket
  summary: Append a comment to an existing ticket after confirming it exists.
  description: >-
    Shows the ticket to verify it exists, then adds a public or private comment
    via a ticket update.
  inputs:
    type: object
    required:
    - ticketId
    - commentBody
    properties:
      ticketId:
        type: integer
        description: The id of the ticket to comment on.
      commentBody:
        type: string
        description: The body text of the comment to add.
      isPublic:
        type: boolean
        description: Whether the comment is public (true) or internal (false).
  steps:
  - stepId: showTicket
    description: Load the ticket to confirm it exists before commenting.
    operationId: ShowTicket
    parameters:
    - name: ticket_id
      in: path
      value: $inputs.ticketId
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      ticketId: $response.body#/ticket/id
      currentStatus: $response.body#/ticket/status
  - stepId: addComment
    description: Append the comment to the ticket via a ticket update.
    operationId: UpdateTicket
    parameters:
    - name: ticket_id
      in: path
      value: $steps.showTicket.outputs.ticketId
    requestBody:
      contentType: application/json
      payload:
        ticket:
          comment:
            body: $inputs.commentBody
            public: $inputs.isPublic
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      ticketId: $response.body#/ticket/id
      ticketStatus: $response.body#/ticket/status
  outputs:
    ticketId: $steps.addComment.outputs.ticketId
    ticketStatus: $steps.addComment.outputs.ticketStatus