arazzo: 1.0.1
info:
  title: Zendesk Create Ticket and Assign Group
  summary: Look up a support group by name, then open a ticket assigned to that group.
  description: >-
    A routing pattern for Zendesk Support. The workflow lists the account's
    groups, selects the one whose name matches the supplied value, and when found
    opens a new ticket assigned to that group via the group_id field. The ticket
    request body uses the documented {ticket:{...}} envelope and is spelled out
    inline.
  version: 1.0.0
sourceDescriptions:
- name: groupsApi
  url: ../openapi/groups-openapi-original.yml
  type: openapi
- name: ticketsApi
  url: ../openapi/tickets-openapi-original.yml
  type: openapi
workflows:
- workflowId: create-ticket-assign-group
  summary: Resolve a group by name and open a ticket assigned to it.
  description: >-
    Lists groups, finds the one matching the supplied name, and opens a ticket
    routed to that group.
  inputs:
    type: object
    required:
    - groupName
    - subject
    - commentBody
    properties:
      groupName:
        type: string
        description: The name of the group to route the ticket to.
      subject:
        type: string
        description: The subject line of the new ticket.
      commentBody:
        type: string
        description: The body of the first public comment on the ticket.
  steps:
  - stepId: listGroups
    description: List the account's groups so the target group can be resolved.
    operationId: ListGroups
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      groups: $response.body#/groups
    onSuccess:
    - name: groupsLoaded
      type: goto
      stepId: createTicket
      criteria:
      - context: $response.body
        condition: $.groups[?(@.name == '$inputs.groupName')]
        type: jsonpath
  - stepId: createTicket
    description: Open a ticket assigned to the resolved group.
    operationId: CreateTicket
    requestBody:
      contentType: application/json
      payload:
        ticket:
          subject: $inputs.subject
          comment:
            body: $inputs.commentBody
            public: true
          group_id: $steps.listGroups.outputs.groups[0].id
    successCriteria:
    - condition: $statusCode == 201
    outputs:
      ticketId: $response.body#/ticket/id
      assignedGroupId: $response.body#/ticket/group_id
  outputs:
    ticketId: $steps.createTicket.outputs.ticketId
    assignedGroupId: $steps.createTicket.outputs.assignedGroupId