arazzo: 1.0.1
info:
  title: Zendesk Reassign Ticket to Agent
  summary: Find an agent by name or email, then reassign a ticket to that agent.
  description: >-
    A find-then-act assignment pattern for Zendesk Support. The workflow searches
    users for the target agent, branches on whether a match was found, and when
    found reassigns the ticket to that agent and reopens it. The update body uses
    the documented {ticket:{...}} envelope and is spelled out inline.
  version: 1.0.0
sourceDescriptions:
- name: usersApi
  url: ../openapi/users-openapi-original.yml
  type: openapi
- name: ticketsApi
  url: ../openapi/tickets-openapi-original.yml
  type: openapi
workflows:
- workflowId: reassign-ticket-to-agent
  summary: Resolve an agent by query and reassign a ticket to them.
  description: >-
    Searches users for the agent, and when found reassigns the supplied ticket
    to that agent and sets it open.
  inputs:
    type: object
    required:
    - agentQuery
    - ticketId
    properties:
      agentQuery:
        type: string
        description: A name, email, or other query identifying the target agent.
      ticketId:
        type: integer
        description: The id of the ticket to reassign.
  steps:
  - stepId: findAgent
    description: Search users for the target agent.
    operationId: SearchUsers
    parameters:
    - name: query
      in: query
      value: $inputs.agentQuery
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      agentId: $response.body#/users/0/id
    onSuccess:
    - name: agentFound
      type: goto
      stepId: reassignTicket
      criteria:
      - context: $response.body
        condition: $.users.length > 0
        type: jsonpath
  - stepId: reassignTicket
    description: Reassign the ticket to the resolved agent and set it open.
    operationId: UpdateTicket
    parameters:
    - name: ticket_id
      in: path
      value: $inputs.ticketId
    requestBody:
      contentType: application/json
      payload:
        ticket:
          assignee_id: $steps.findAgent.outputs.agentId
          status: open
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      ticketId: $response.body#/ticket/id
      assigneeId: $response.body#/ticket/assignee_id
  outputs:
    agentId: $steps.findAgent.outputs.agentId
    reassignedTicketId: $steps.reassignTicket.outputs.ticketId