arazzo: 1.0.1
info:
  title: Zendesk Solve Ticket from Search
  summary: Search for a ticket, then solve it with a closing public comment.
  description: >-
    A find-then-act resolution pattern for Zendesk Support. The workflow runs a
    free-text search scoped to tickets, branches on whether a result was found,
    and when a ticket is matched it updates that ticket to the solved status with
    a closing public comment. The update request body uses the documented
    {ticket:{...}} envelope and is spelled out inline.
  version: 1.0.0
sourceDescriptions:
- name: searchApi
  url: ../openapi/search-openapi-original.yml
  type: openapi
- name: ticketsApi
  url: ../openapi/tickets-openapi-original.yml
  type: openapi
workflows:
- workflowId: solve-ticket-from-search
  summary: Find a ticket via search and mark it solved with a closing comment.
  description: >-
    Searches tickets with the supplied query, and when a match is found updates
    that ticket to solved with a public comment.
  inputs:
    type: object
    required:
    - query
    - closingComment
    properties:
      query:
        type: string
        description: >-
          The Zendesk search query, e.g. "type:ticket status:open
          subject:refund".
      closingComment:
        type: string
        description: The public comment to add when solving the ticket.
  steps:
  - stepId: searchTickets
    description: Run the Zendesk search and capture the first matching ticket id.
    operationId: ListSearchResults
    parameters:
    - name: query
      in: query
      value: $inputs.query
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      matchedTicketId: $response.body#/results/0/id
    onSuccess:
    - name: resultFound
      type: goto
      stepId: solveTicket
      criteria:
      - context: $response.body
        condition: $.results.length > 0
        type: jsonpath
  - stepId: solveTicket
    description: Update the matched ticket to solved with a closing public comment.
    operationId: UpdateTicket
    parameters:
    - name: ticket_id
      in: path
      value: $steps.searchTickets.outputs.matchedTicketId
    requestBody:
      contentType: application/json
      payload:
        ticket:
          status: solved
          comment:
            body: $inputs.closingComment
            public: true
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      ticketId: $response.body#/ticket/id
      ticketStatus: $response.body#/ticket/status
  outputs:
    matchedTicketId: $steps.searchTickets.outputs.matchedTicketId
    solvedTicketId: $steps.solveTicket.outputs.ticketId