arazzo: 1.0.1
info:
  title: Zendesk Upsert User by Email
  summary: Find a user by email and update them if found, otherwise create a new user.
  description: >-
    A common identity-management pattern for Zendesk Support. The workflow
    searches for a user by email, then branches: when a match is found it updates
    the existing user, and when no match is found it creates a new end user.
    Request bodies use the documented {user:{...}} envelope and every step spells
    out its request inline so the flow can be read and executed without opening
    the underlying OpenAPI description.
  version: 1.0.0
sourceDescriptions:
- name: usersApi
  url: ../openapi/users-openapi-original.yml
  type: openapi
workflows:
- workflowId: upsert-user-by-email
  summary: Upsert a Zendesk end user keyed on email address.
  description: >-
    Searches for an existing user by email and either updates the matched user
    or creates a new one.
  inputs:
    type: object
    required:
    - email
    - name
    properties:
      email:
        type: string
        description: The email address used to find an existing user.
      name:
        type: string
        description: The full name to set on the user.
      phone:
        type: string
        description: Optional phone number to set on the user.
      notes:
        type: string
        description: Optional internal notes to set on the user.
  steps:
  - stepId: findUser
    description: Search for an existing user whose properties match the email.
    operationId: SearchUsers
    parameters:
    - name: query
      in: query
      value: $inputs.email
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      matchedUserId: $response.body#/users/0/id
    onSuccess:
    - name: userExists
      type: goto
      stepId: updateExisting
      criteria:
      - context: $response.body
        condition: $.users.length > 0
        type: jsonpath
    - name: userMissing
      type: goto
      stepId: createNew
      criteria:
      - context: $response.body
        condition: $.users.length == 0
        type: jsonpath
  - stepId: updateExisting
    description: Update the matched user with the supplied fields.
    operationId: UpdateUser
    parameters:
    - name: user_id
      in: path
      value: $steps.findUser.outputs.matchedUserId
    requestBody:
      contentType: application/json
      payload:
        user:
          name: $inputs.name
          phone: $inputs.phone
          notes: $inputs.notes
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      userId: $response.body#/user/id
    onSuccess:
    - name: done
      type: end
  - stepId: createNew
    description: Create a new end user when no existing user matched the email.
    operationId: CreateUser
    requestBody:
      contentType: application/json
      payload:
        user:
          name: $inputs.name
          email: $inputs.email
          phone: $inputs.phone
          notes: $inputs.notes
          role: end-user
    successCriteria:
    - condition: $statusCode == 201
    outputs:
      userId: $response.body#/user/id
  outputs:
    updatedUserId: $steps.updateExisting.outputs.userId
    createdUserId: $steps.createNew.outputs.userId