generated: '2026-06-20'
method: searched
source: https://developer.zendesk.com/api-reference/changelog/changelog/
notes: >-
  Zendesk maintains a dated developer changelog covering significant platform
  changes since June 22, 2022, updated as changes occur (often several times a
  month). It records breaking changes, deprecations, betas, and additions. The
  entries below are the recent window captured from the live changelog; the
  changelog page is the authoritative full history.
scheme: dated
current_api_version: v2
entries:
  - date: '2026-07-06'
    type: breaking
    highlight: >-
      The purchase_cost field on assets changes from a plain number to an object
      with amount and currency properties.
  - date: '2026-06-24'
    type: deprecated
    highlight: Jira Integration V2 delisted; existing V2 customers supported through transition.
  - date: '2026-05-19'
    type: deprecated
    highlight: >-
      Legacy *.ultimate.ai API base URL deprecated in favor of
      {subdomain}.zendesk.com/ai-agents/api.
  - date: '2026-03-10'
    type: added
    highlight: Email verification workflow added for anonymous ticket requests to combat spam.
  - date: '2026-02-03'
    type: deprecated
    highlight: Beta {{request_list}} helper no longer supported.
  - date: '2026-01-30'
    type: deprecated
    highlight: /api/v2/apps/locations/{app_location_id} endpoint scheduled for removal on 2026-04-30.
  - date: '2026-01-16'
    type: breaking
    highlight: >-
      Default token expiration (TTL) enforced and refresh-token flow required for
      global OAuth clients.
  - date: '2026-01-14'
    type: breaking
    highlight: Password settings in app manifests no longer supported; migrate to OAuth or secure settings.
  - date: '2025-12-18'
    type: deprecated
    highlight: Legacy AI Agents Data Export API deprecated; replacement available.
  - date: '2025-09-10'
    type: breaking
    highlight: Unity SDK v4.0.0 drops Chinese, Japanese, Korean, and Thai language support.
  - date: '2025-09-09'
    type: deprecated
    highlight: Zendesk Sell to be retired starting 2027-08-31.
  - date: '2025-08-28'
    type: deprecated
    highlight: Python, Ruby, Java, and JavaScript Sunshine Conversations SDKs no longer maintained.