openapi: 3.1.0 info: title: Zendesk Approval Workflow Instances description: Needs a description. paths: /api/v2/approval_workflow_instances/{approval_workflow_instance_id}/approval_requests/{approval_request_id}: parameters: - $ref: '#/components/parameters/ApprovalWorkflowInstanceId' - $ref: '#/components/parameters/ApprovalRequestId' get: operationId: ShowApprovalRequest tags: - Approval Requests summary: >- Zendesk Get Api V2 Approval_workflow_instances Approval_workflow_instance_id Approval_requests Approval_request_id description: | Shows an approval request. #### Allowed For * Agents responses: '200': description: Success response content: application/json: schema: $ref: '#/components/schemas/ApprovalRequestResponse' examples: default: $ref: '#/components/examples/ApprovalRequestResponseExample' /api/v2/approval_workflow_instances/{approval_workflow_instance_id}/approval_requests/{approval_request_id}/decision: parameters: - $ref: '#/components/parameters/ApprovalWorkflowInstanceId' - $ref: '#/components/parameters/ApprovalRequestId' patch: operationId: UpdateDecisionApprovalRequest tags: - Approval Requests summary: >- Zendesk Patch Api V2 Approval_workflow_instances Approval_workflow_instance_id Approval_requests Approval_request_id Decision description: | Updates the approver's decision about an approval request. #### Allowed For * Agents requestBody: required: true content: application/json: schema: type: object properties: notes: type: string description: Notes for the decision status: type: string description: The status of the approval request enum: - approved - rejected - pending - withdrawn example: notes: Approved by manager status: approved responses: '200': description: Success response content: application/json: schema: $ref: '#/components/schemas/ApprovalRequestResponse' examples: default: $ref: '#/components/examples/ApprovalRequestResponseExample' /api/v2/approval_workflow_instances/{approval_workflow_instance_id}/approval_requests/search: parameters: - $ref: '#/components/parameters/ApprovalWorkflowInstanceId' post: operationId: SearchApprovals tags: - Approval Requests summary: >- Zendesk Post Api V2 Approval_workflow_instances Approval_workflow_instance_id Approval_requests Search description: > Returns a list of approvals associated with a specific workflow instance. Results can be filtered by approval request status. #### Allowed For * Agents responses: '200': description: Success response content: application/json: schema: $ref: '#/components/schemas/ApprovalRequestsSearchResponse' examples: default: $ref: '#/components/examples/ApprovalRequestsSearchResponseExample' components: schemas: ApprovalRequestResponse: title: ApprovalRequestObject type: object properties: approval_request: type: object properties: assignee_user: $ref: '#/components/schemas/ApprovalRequestUser' created_at: type: string format: date-time description: The time the approval request was created readOnly: true created_by_user: $ref: '#/components/schemas/ApprovalRequestUser' decided_at: type: string format: date-time description: >- The time at which the approver submitted a decision about the request. nullable: true decisions: type: array description: List of decisions for the approval request items: $ref: '#/components/schemas/ApprovalRequestDecision' id: type: string description: Unique identifier for the approval request message: type: string description: Details for the approval request status: type: string description: Current status of the approval request subject: type: string description: Subject for the approval request ticket_details: $ref: '#/components/schemas/ApprovalTicketDetails' withdrawn_reason: type: string description: Reason for withdrawing the approval request nullable: true ApprovalRequestsSearchResponse: title: ApprovalRequestsSearchResponse type: object properties: after_cursor: type: string description: Cursor for the next page of results nullable: true after_url: type: string description: URL for the next page of results nullable: true approval_requests: type: array items: type: object properties: approval_workflow_instance_id: type: string description: Unique identifier for the approval workflow instance created_at: type: string format: date-time description: The time the approval request was created was created readOnly: true created_by_name: type: string description: Name of the user that created the approval request id: type: string description: Unique identifier for the approval request message: type: string description: Details for the approval request requester_name: type: string description: >- Name of the user that can make a decision on the approval request status: type: string description: Current status of the approval request subject: type: string description: Subject for the approval request before_cursor: type: string description: Cursor for the previous page of results nullable: true before_url: type: string description: URL for the previous page of results nullable: true tags: - name: Approval Requests