openapi: 3.1.0
info:
  title: Zendesk Slas
  description: Needs a description.
paths:
  /api/v2/slas/policies:
    get:
      operationId: ListSLAPolicies
      tags:
        - SLA Policies
      summary: Zendesk Get  Api V2 Slas Policies
      description: |
        #### Availability

        * Accounts on the Support Professional or Suite Growth plan or above

        #### Allowed For

        * Admins
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SLAPoliciesResponse'
              examples:
                default:
                  $ref: '#/components/examples/SLAPoliciesResponseExample'
    post:
      operationId: CreateSLAPolicy
      tags:
        - SLA Policies
      summary: Zendesk Post  Api V2 Slas Policies
      description: |
        #### Availability

        * Accounts on the Support Professional or Suite Growth plan or above

        #### Allowed For

        * Admins
      responses:
        '201':
          description: Created response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SLAPolicyResponse'
              examples:
                default:
                  $ref: '#/components/examples/SLAPolicyCreateResponse'
  /api/v2/slas/policies/{sla_policy_id}:
    parameters:
      - $ref: '#/components/parameters/SLAPolicyId'
    get:
      operationId: ShowSLAPolicy
      tags:
        - SLA Policies
      summary: Zendesk Get  Api V2 Slas Policies Sla_policy_id
      description: |
        #### Availability

        * Accounts on the Support Professional or Suite Growth plan or above

        #### Allowed For

        * Admins
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SLAPolicyResponse'
              examples:
                default:
                  $ref: '#/components/examples/SLAPolicyResponseExample'
    put:
      operationId: UpdateSLAPolicy
      tags:
        - SLA Policies
      summary: Zendesk Put  Api V2 Slas Policies Sla_policy_id
      description: |
        Updates the specified policy.

        #### Availability

        * Accounts on the Support Professional or Suite Growth plan or above

        #### Allowed For

        * Admins
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SLAPolicyResponse'
              examples:
                default:
                  $ref: '#/components/examples/SLAPolicyUpdateResponse'
    delete:
      operationId: DeleteSLAPolicy
      tags:
        - SLA Policies
      summary: Zendesk Delete  Api V2 Slas Policies Sla_policy_id
      description: |
        #### Availability

        * Accounts on the Support Professional or Suite Growth plan or above

        #### Allowed For

        * Admins
      responses:
        '204':
          description: No Content response
  /api/v2/slas/policies/definitions:
    get:
      operationId: RetrieveSLAPolicyFilterDefinitionItems
      tags:
        - SLA Policies
      summary: Zendesk Get  Api V2 Slas Policies Definitions
      description: |
        #### Availability

        * Accounts on the Support Professional or Suite Growth plan or above

        #### Allowed For

        * Admins
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SLAPolicyFilterDefinitionResponse'
              examples:
                default:
                  $ref: >-
                    #/components/examples/SLAPolicyFilterDefinitionResponseExample
  /api/v2/slas/policies/reorder:
    put:
      operationId: ReorderSLAPolicies
      tags:
        - SLA Policies
      summary: Zendesk Put  Api V2 Slas Policies Reorder
      description: |
        #### Availability

        * Accounts on the Support Professional or Suite Growth plan or above

        #### Allowed For

        * Admins
      parameters:
        - name: sla_policy_ids
          in: query
          description: The IDs of the SLA Policies to reorder
          schema:
            type: array
            items:
              type: integer
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                type: string
                description: Empty response
                example: ''
              example: ''
components:
  schemas:
    SLAPoliciesResponse:
      type: object
      properties:
        count:
          type: integer
          readOnly: true
        next_page:
          type: string
          nullable: true
          readOnly: true
        previous_page:
          type: string
          nullable: true
          readOnly: true
        sla_policies:
          type: array
          items:
            $ref: '#/components/schemas/SLAPolicyObject'
    SLAPolicyResponse:
      type: object
      properties:
        sla_policy:
          $ref: '#/components/schemas/SLAPolicyObject'
    SLAPolicyFilterDefinitionResponse:
      type: object
      properties:
        definitions:
          type: object
          properties:
            all:
              type: array
              items:
                type: object
                properties:
                  group:
                    type: string
                  operators:
                    type: array
                    items:
                      type: object
                      properties:
                        title:
                          type: string
                        value:
                          type: string
                  target:
                    type: string
                    nullable: true
                  title:
                    type: string
                  value:
                    type: string
                  values:
                    type: object
                    properties:
                      list:
                        type: array
                        items:
                          type: object
                          properties:
                            title:
                              type: string
                            value:
                              type: string
                              nullable: true
                      type:
                        type: string
            any:
              type: array
              items:
                type: object
                properties:
                  group:
                    type: string
                  operators:
                    type: array
                    items:
                      type: object
                      properties:
                        title:
                          type: string
                        value:
                          type: string
                  target:
                    type: string
                    nullable: true
                  title:
                    type: string
                  value:
                    type: string
                  values:
                    type: object
                    properties:
                      list:
                        type: array
                        items:
                          type: object
                          properties:
                            title:
                              type: string
                            value:
                              type: string
                              nullable: true
                      type:
                        type: string
tags:
  - name: SLA Policies