openapi: 3.1.0
info:
  version: '1.0'
  title: Zendesk Account Account Settings API
  description: Needs a description.
tags:
- name: Account Settings
paths:
  /api/v2/account/settings:
    get:
      operationId: ShowAccountSettings
      tags:
      - Account Settings
      summary: Zendesk Get  Api V2 Account Settings
      description: 'Shows the settings that are available for the account.


        #### Allowed For


        * Agents

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AccountSettingsResponse'
              examples:
                default:
                  $ref: '#/components/examples/AccountSettingsResponseExample'
    put:
      operationId: UpdateAccountSettings
      tags:
      - Account Settings
      summary: Zendesk Put  Api V2 Account Settings
      description: 'Updates settings for the account. See [JSON Format](#json-format) above for the settings you can update.


        #### Allowed For


        * Admins

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AccountSettingsResponse'
              examples:
                default:
                  $ref: '#/components/examples/AccountSettingsResponseExample'
components:
  schemas:
    AccountSettingsResponse:
      type: object
      properties:
        settings:
          $ref: '#/components/schemas/AccountSettingsObject'
      example:
        settings:
          active_features:
            agent_forwarding: false
            allow_ccs: true
            allow_email_template_customization: true
            automatic_answers: false
            bcc_archiving: false
            benchmark_opt_out: false
            business_hours: false
            chat: false
            chat_about_my_ticket: false
            csat_reason_code: false
            custom_dkim_domain: true
            customer_context_as_default: false
            customer_satisfaction: false
            dynamic_contents: false
            explore: true
            explore_on_support_ent_plan: false
            explore_on_support_pro_plan: false
            facebook: false
            facebook_login: false
            fallback_composer: false
            forum_analytics: true
            good_data_and_explore: false
            google_login: false
            is_abusive: false
            light_agents: false
            markdown: false
            on_hold_status: false
            organization_access_enabled: true
            rich_content_in_emails: true
            sandbox: false
            satisfaction_prediction: false
            suspended_ticket_notification: false
            ticket_forms: true
            ticket_tagging: true
            topic_suggestion: false
            twitter: true
            twitter_login: false
            user_org_fields: true
            user_tagging: true
            voice: true
          agents:
            agent_home: false
            agent_workspace: false
            aw_self_serve_migration_enabled: true
            focus_mode: false
            idle_timeout_enabled: false
            unified_agent_statuses: false
          api:
            accepted_api_agreement: true
            api_password_access: 'true'
            api_token_access: 'true'
          apps:
            create_private: true
            create_public: false
            use: true
          billing:
            backend: zuora
          branding:
            favicon_url: null
            header_color: 78A300
            header_logo_url: null
            page_background_color: '333333'
            tab_background_color: 7FA239
            text_color: FFFFFF
          brands:
            default_brand_id: 1873
            require_brand_on_new_tickets: false
          cdn:
            cdn_provider: default
            fallback_cdn_provider: secondary
            hosts:
            - name: default
              url: https://static.zdassets.com
            - name: secondary
              url: https://static-fallback.zdassets.com
          chat:
            available: true
            enabled: false
            integrated: true
            maximum_request_count: 1
            welcome_message: Hi there. How can I help today?
          cross_sell:
            show_chat_tooltip: true
            xsell_source: null
          email:
            accept_wildcard_emails: false
            custom_dkim_domain: false
            email_sender_authentication: true
            email_sender_authentication_profile: enhanced
            email_status: true
            email_template_photos: true
            email_template_selection: false
            gmail_actions: true
            html_mail_template: "<!DOCTYPE html>\r\n<html dir=\"auto\" {{lang}}>\r\n<head>\r\n  <meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\r\n  <style type=\"text/css\">\r\n    table td {\r\n      border-collapse: collapse;\r\n    }\r\n    {{styles}}\r\n  </style>\r\n</head>\r\n<body {{attributes}} style=\"width: 100%!important; margin: 0; padding: 0;\">\r\n  <div style=\"font-family: 'system-ui','-apple-system','BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif'; font-size: 14px; line-height: 1.5; color:#444444;\">\r\n    <div style=\"color: #b5b5b5;\">{{delimiter}}</div>\r\n    {{content}}\r\n  </div><br/>\r\n  <div style=\"font-family: 'system-ui','-apple-system','BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif'; font-size: 12px; line-height: 1.5; color: #49545c; margin: 10px 0 14px 0; padding-top: 10px;\">\r\n    {{footer}} {{footer_link}}\r\n  </div><br/>\r\n  {{quoted_content}}\r\n</body>\r\n</html>\r\n"
            mail_delimiter: '{{txt.email.delimiter}}'
            modern_email_template: true
            no_mail_delimiter: true
            personalized_replies: true
            rich_content_in_emails: true
            send_gmail_messages_via_gmail: true
            text_mail_template: "{{content}}\r\n\r\n{{footer}}\r\n\r\n{{quoted_content}}"
          google_apps:
            has_google_apps: false
            has_google_apps_admin: false
          groups:
            check_group_name_uniqueness: true
          limits:
            attachment_size: 52428800
          localization:
            locale_ids:
            - 1042
          lotus:
            pod_id: 999
            prefer_lotus: true
            reporting: true
          messaging_inactivity:
            default_localized_messages:
              pre_solved_message_1: Waiting on your response. If we don't hear from you within a few minutes, this ticket will be marked as solved.
              pre_solved_message_2: This ticket will be marked as solved soon. We hope to hear from you.
              solved_message: As we haven't heard from you in a while, we'll be marking this ticket as solved.
            enabled: true
            reminders:
            - message: Waiting on your response. If we don't hear from you within a few minutes, this ticket will be marked as solved.
            - message: This ticket will be marked as solved soon. We hope to hear from you.
              ticket_status_id: null
              timeout: 300
            - message: As we haven't heard from you in a while, we'll be marking this ticket as solved.
              ticket_status_id: 8678123367037
              timeout: 60
            ticket_status_id: 8001424138749
            timeout: 5
          metrics:
            account_size: 100-399
          onboarding:
            checklist_onboarding_version: 2
            onboarding_segments: null
            product_sign_up: null
          routing:
            autorouting_tag: ''
            enabled: false
            max_email_capacity: 0
            max_messaging_capacity: 0
          rule:
            macro_most_used: true
            macro_order: alphabetical
            skill_based_filtered_views: []
            using_skill_based_routing: false
          side_conversations:
            email_channel: false
            msteams_channel: false
            show_in_context_panel: false
            slack_channel: false
            tickets_channel: false
          statistics:
            forum: true
            rule_usage: true
            search: true
          ticket_form:
            raw_ticket_forms_instructions: Please choose your issue below
            ticket_forms_instructions: Please choose your issue below
          tickets:
            accepted_new_collaboration_tos: false
            agent_collision: true
            agent_invitation_enabled: true
            agent_ticket_deletion: false
            allow_group_reset: true
            assign_default_organization: true
            assign_tickets_upon_solve: true
            auto_translation_enabled: false
            auto_updated_ccs_followers_rules: false
            chat_sla_enablement: false
            collaboration: true
            comments_public_by_default: true
            default_solved_ticket_reassignment_strategy: legacy
            default_to_draft_mode: false
            email_attachments: false
            emoji_autocompletion: true
            follower_and_email_cc_collaborations: false
            has_color_text: true
            is_first_comment_private_enabled: true
            light_agent_email_ccs_allowed: false
            list_empty_views: true
            list_newest_comments_first: true
            markdown_ticket_comments: false
            maximum_personal_views_to_list: 8
            modern_ticket_reassignment: false
            private_attachments: false
            rich_text_comments: true
            show_modern_ticket_reassignment: false
            status_hold: false
            tagging: true
            using_skill_based_routing: false
          twitter:
            shorten_url: optional
          user:
            agent_created_welcome_emails: true
            end_user_phone_number_validation: false
            have_gravatars_enabled: true
            language_selection: true
            multiple_organizations: false
            tagging: true
            time_zone_selection: true
          voice:
            agent_confirmation_when_forwarding: true
            agent_wrap_up_after_calls: true
            enabled: true
            logging: true
            maximum_queue_size: 5
            maximum_queue_wait_time: 1
            only_during_business_hours: false
            outbound_enabled: true
            recordings_public: true
            uk_mobile_forwarding: true