# Pricing transcribed from the provider's own page — see provenance. Numbers are quoted, not derived.
generated: '2026-09-20'
method: searched
source: https://www.zendesk.com/pricing/
sources:
- https://www.zendesk.com/pricing/
provenance:
  tool: planning/api-economics/harvest_pricing.py
  run: 20260920T124425
  grounding: every price_text was found verbatim in the fetched page text
audience: business-product
pricing_basis: per-seat
delivery:
  delivery: managed
  method: page
  read: '2026-09-20'
  managed_tier: Support Team
published: true
note: Per-agent seat pricing with annual billing (20% off annual); AI agents billed per automated resolution
  beyond plan allowance. Enterprise tier is sales-negotiated.
plan_count: 7
currency: USD
plans:
- name: Support Team
  price_text: $19 agent/month paid yearly
  price: 19
  currency: USD
  period: month
  unit: agent/month
  included_quota: Email and ticketing system, Ticket routing, Prebuilt analytics dashboards, Pre-written
    responses, Customer context, Automations and triggers
- name: Suite Team
  price_text: $55 agent/month paid yearly
  price: 55
  currency: USD
  period: month
  unit: agent/month
  included_quota: Support Team features, plus AI Agents, AI Knowledge Base, AI Action Builder, Omnichannel
    routing, Messaging and live chat, Telephony
- name: Suite Professional
  price_text: $115 agent/month paid yearly
  price: 115
  currency: USD
  period: month
  unit: agent/month
  included_quota: Suite Team features, plus Admin Copilot, App Builder, AI Writing Tools, AI Quick Reports,
    Skills-based routing, IVR phone tree
- name: Suite Enterprise + Copilot
  price_text: Talk to Sales
  period: none
  included_quota: Suite Professional features, plus Intelligent Triage, Auto Assist, Generative AI for
    Voice, Approval workflows, Sandbox, Custom agent roles
- name: Copilot (add-on)
  price_text: $50 agent/month paid yearly
  price: 50
  currency: USD
  period: month
  unit: agent/month
- name: Workforce Engagement Bundle (add-on)
  price_text: $50 agent/month paid yearly
  price: 50
  currency: USD
  period: month
  unit: agent/month
- name: Contact Center (add-on)
  price_text: $83 agent/month paid yearly
  price: 83
  currency: USD
  period: month
  unit: agent/month
rate_limit_statements:
- Certain features like App Builder, Action Builder and Voice are billed based on consumption exceeding
  applicable plan allowances.
- The startups program provides early stage startups a 6-month trial of the Zendesk Suite for up to 50
  agents.