# Rate limits transcribed from the provider's own documentation — see provenance. Quoted, not derived.
generated: '2026-09-20'
method: searched
source: https://developer.zendesk.com/api-reference/introduction/rate-limits/
sources:
- https://developer.zendesk.com/api-reference/introduction/rate-limits/
provenance:
  tool: planning/api-economics/harvest_ratelimits.py
  run: 20260920T133210
  grounding: every limit_text was found verbatim in the fetched page text
published: true
note: Plan tables (Suite/Support per-minute limits like 200/400/700/2500) are given as bare numbers in
  tables without verbatim rate phrasing, so only quotable limits are listed.
limit_count: 22
limits:
- name: High Volume API add-on
  limit_text: 2500 requests per minute to the Support and Help Center APIs
  limit: 2500
  window: minute
  scope: account
  plan: High Volume API add-on
  endpoint: Support and Help Center APIs
- name: List Tickets
  limit_text: 50 requests per minute where num is over 500
  limit: 50
  window: minute
  scope: endpoint
  endpoint: GET /api/v2/tickets.json?page={num}
- name: Update Ticket per user per ticket
  limit_text: 30 updates per 10 minutes per user per ticket
  limit: 30
  scope: user
  endpoint: PUT /api/v2/tickets/{id}.json
- name: Update Ticket per account
  limit_text: 100 requests per min per account
  limit: 100
  window: minute
  scope: account
  endpoint: PUT /api/v2/tickets/{id}.json
- name: Update Ticket per account High Volume
  limit_text: 300 requests per min per account with the High Volume add-on
  limit: 300
  window: minute
  scope: account
  plan: High Volume add-on
  endpoint: PUT /api/v2/tickets/{id}.json
- name: Incremental Exports global limit
  limit_text: 10 requests per minute
  limit: 10
  window: minute
  scope: endpoint
  endpoint: GET /api/v2/incremental/*
- name: Incremental Exports with High Volume add-on
  limit_text: 30 requests per minute
  limit: 30
  window: minute
  scope: endpoint
  plan: High Volume add-on
  endpoint: GET /api/v2/incremental/*
- name: Exporting Views
  limit_text: 100000 requests per hour
  limit: 100000
  window: hour
  scope: endpoint
  endpoint: GET /api/v2/views/{id}/export.json
- name: Executing Views
  limit_text: 5 requests per minute, per view, per agent
  limit: 5
  window: minute
  scope: user
  endpoint: GET /api/v2/views/{view_id}/execute.json
- name: Update User
  limit_text: 5 requests per minute per user
  limit: 5
  window: minute
  scope: user
  endpoint: PUT /api/v2/users/{user_id}
- name: Create or Update User
  limit_text: 5 requests per minute per user
  limit: 5
  window: minute
  scope: user
  endpoint: POST /api/v2/users/create_or_update
- name: Export Search Results
  limit_text: 100 requests per minute per account
  limit: 100
  window: minute
  scope: account
  endpoint: GET /api/v2/search/export?query={query}
- name: Update Organization
  limit_text: 5 requests per minute per organization
  limit: 5
  window: minute
  scope: endpoint
  endpoint: PUT /api/v2/organization/{organization_id}
- name: Side Conversation create/reply
  limit_text: 300 requests per 10 minutes
  limit: 300
  scope: endpoint
  endpoint: POST /api/v2/tickets/{ticket_id}/side_conversations[/{id}/reply]
- name: Incremental Side Conversation Events
  limit_text: 600 requests per 10 minutes
  limit: 600
  scope: endpoint
  endpoint: GET /api/v2/tickets/side_conversations/events
- name: Get Ticket Attachment Content
  limit_text: 2500 requests per minute
  limit: 2500
  window: minute
  scope: endpoint
  endpoint: GET /attachments/token/{token}/?name={file}
- name: Attachment uploads not associated
  limit_text: 10 requests per minute per upload for uploads not associated with a ticket or comment
  limit: 10
  window: minute
  scope: endpoint
  endpoint: GET /attachments/token/{token}/?name={file}
- name: External record creation
  limit_text: 770 records per minute
  limit: 770
  window: minute
  scope: endpoint
  endpoint: External Content API
- name: Job limit
  limit_text: You can have up to 30 queued or running jobs at once
  limit: 30
  scope: account
- name: Apps rate limit (client level)
  limit_text: 100 requests per minute per user per app at the client level
  limit: 100
  window: minute
  scope: user
- name: Apps rate limit (API level)
  limit_text: 700 calls per 5 minutes per user per app at the API level
  limit: 700
  scope: user
- name: Account limit
  limit_text: The account-wide limit is 100,000 requests per minute
  limit: 100000
  window: minute
  scope: account
  kind: burst
headers:
- X-Rate-Limit
- X-Rate-Limit-Remaining
- Retry-After
- x-rate-limit
- ratelimit-limit
- x-rate-limit-remaining
- ratelimit-remaining
- ratelimit-reset
- zendesk-ratelimit-tickets-index
exceeded_status: 429