generated: '2026-06-20'
method: searched
probe: false
url: https://www.zendesk.com/trust-center/
notes: >-
  Zendesk operates a public Trust Center and a Conveyor-hosted trust portal for
  on-demand, self-serve access to security artifacts (certifications, audit
  reports, completed security questionnaires). The certifications below are
  named on the Trust Center and Zendesk help articles. HIPAA support is available
  as a deployed add-on with a Business Associate Agreement on qualifying plans;
  PCI DSS handling relies on redaction tooling; FedRAMP is authorized at the
  LI-SaaS level. Product-in-scope varies by compliance program (see reference).
certifications:
  - SOC 2 Type II
  - ISO 27001
  - ISO 27018
  - ISO 27701
  - ISO 42001
  - Cyber Essentials Plus
  - FedRAMP (LI-SaaS)
  - HIPAA (via BAA, add-on)
  - PCI DSS
  - GDPR
  - CCPA/CPRA
references:
  - title: Zendesk Trust Center
    url: https://www.zendesk.com/trust-center/
  - title: Zendesk products in scope by compliance program
    url: https://support.zendesk.com/hc/en-us/articles/10070156146842-Zendesk-products-in-scope-by-compliance-program
  - title: Commitment to ISO 27001, 27018, 27701, and 42001
    url: https://support.zendesk.com/hc/en-us/articles/4408828745626
evidence:
  - source: https://www.zendesk.com/trust-center/
    keywords: [soc 2, iso 27001, iso 27018, fedramp, hipaa, trust center]