openapi: 3.0.0
info:
  title: Threads
  description: |
    Threads are a new way to organize discussions in a channel by grouping messages by specific topics.<br><br>The Threads API enables structured conversation management in chats, giving users complete control over threaded discussions. This makes it ideal for focused, topic-driven collaboration scenarios. The v3 version of the Threads API is designed to keep conversations organized and contextual, allowing developers to create communication experiences where each discussion has a clear, dedicated space. <br><br><b>Key Capabilities</b> <ul> With the latest v3 version of the Threads API, you can:
      <li><b>Thread Management:</b> Create new threads with an opening message, retrieve details about existing threads, and list all threads within a chat to maintain a clear view of ongoing discussions.</li>
      <li><b>Thread Replies:</b> Send follow-up messages to an existing thread, ensuring that responses remain contextual and do not disrupt the main chat flow.</li>
    </ul>
  contact: {}
  version: 1.0.0
externalDocs:
  description: Find out more about Zoho Cliq APIs V2
  url: https://www.zoho.com/cliq/help/restapi/v2/
servers:
  - url: https://cliq.zoho.com/api/v3
    description: Zoho Cliq US DC
tags:
  - name: threads
    description: Threads Module
paths:
  /channels/{CHANNEL_ID}/messages:
    post:
      summary: Create and send a thread message with CHANNEL_ID
      operationId: createThreadMessageByChannelId
      description: |
        Use this API to create a thread from a message sent in a channel, identified by its <b>CHANNEL_ID</b>. <br><br> You can also create a thread using one of the following alternative endpoints:<br> <ul>
          <li><a href="#operation/createThreadMessageByChatId"><code>POST /chats/{CHAT_ID}/messages</code></a> - Use the <b>CHAT_ID</b> of the channel (same channel, accessed via its chat identifier).</li>
          <li><a href="#operation/createThreadMessageByChannelUniqueName"><code>POST /channelsbyname/{CHANNEL_UNIQUE_NAME}/messages</code></a> - Use the <b>unique name</b> of the channel.</li>
        </ul> <br> <b>Note:</b> The channel's reply mode must be set to <b>Threads</b> or <b>Allow both</b> for thread creation to work. See <a href="https://help.zoho.com/portal/en/kb/zoho-cliq/admin-guides/configurations/articles/configuring-reply-mode-for-different-levels-of-channels" target="_blank">Configuring Reply Mode for Channels</a> for more details. <p>
          <b>Threshold limit</b>: 20 requests per min per user<br>
          Number of API calls allowed within a minute.<br><br>
          <b>Lock period</b>: 10 minutes<br>Wait time before consecutive API requests.<br>
        </p>
      parameters:
        - name: CHANNEL_ID
          in: path
          required: true
          schema:
            type: string
          example: CHANNEL_ID
          description: The unique identifier of the channel in which the thread needs to be created. To learn how to retrieve this ID, see <a href="/cliq/help/restapi/v3/glossary/#CHANNEL_ID">CHANNEL_ID</a> in the Glossary page.
        - name: bot_unique_name
          in: query
          required: false
          schema:
            type: string
          description: |
            Use this parameter to send a message in a channel as a bot.   <b>Note</b>: The bot should already be a participant in the channel.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/thread-creation-payload'
      responses:
        '200':
          description: The request was successfully completed.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/thread-creation-response'
        '400':
          description: Bad Request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The request cannot be performed. Usually because of malformed parameter or missing parameter.
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The user does not have enough permission or possibly not an user of the respective organization to access the resource.
        '404':
          description: Invalid URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL.
        '405':
          description: Method Not Allowed.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method.
        '406':
          description: Not Acceptable.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The response has been received but the requested response type is not supported by the browser.
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Cliq server encountered an error which prevents it from fulfilling the request.
      security:
        - Cliq_Auth:
            - ZohoCliq.Webhooks.CREATE
      tags:
        - threads
  /chats/{CHAT_ID}/messages:
    post:
      summary: Create and send a thread message with CHAT_ID
      operationId: createThreadMessageByChatId
      description: |
        Use this API to create a thread from a message sent in a channel, identified by its <b>CHAT_ID</b>. Every channel in Cliq also has a corresponding chat ID. This endpoint is functionally equivalent to using <code>POST /channels/{CHANNEL_ID}/messages</code> - both target the same channel, just identified differently. <br><br> You can also create a thread using one of the following alternative endpoints:<br> <ul>
          <li><a href="#operation/createThreadMessageByChannelId"><code>POST /channels/{CHANNEL_ID}/messages</code></a> - Use the <b>CHANNEL_ID</b> of the channel.</li>
          <li><a href="#operation/createThreadMessageByChannelUniqueName"><code>POST /channelsbyname/{CHANNEL_UNIQUE_NAME}/messages</code></a> - Use the <b>unique name</b> of the channel.</li>
        </ul> <br> <b>Note:</b> The channel's reply mode must be set to <b>Threads</b> or <b>Allow both</b> for thread creation to work. See <a href="https://help.zoho.com/portal/en/kb/zoho-cliq/admin-guides/configurations/articles/configuring-reply-mode-for-different-levels-of-channels" target="_blank">Configuring Reply Mode for Channels</a> for more details. <p>
          <b>Threshold limit</b>: 20 requests per min per user<br>
          Number of API calls allowed within a minute.<br><br>
          <b>Lock period</b>: 10 minutes<br>Wait time before consecutive API requests.<br>
        </p>
      parameters:
        - name: CHAT_ID
          in: path
          required: true
          schema:
            type: string
          example: CHAT_ID
          description: The chat ID of the channel in which the thread needs to be created. Every channel has a corresponding chat ID. To learn how to retrieve this ID, see <a href="/cliq/help/restapi/v3/glossary/#CHAT_ID">CHAT_ID</a> in the Glossary page.
        - name: bot_unique_name
          in: query
          required: false
          schema:
            type: string
          description: |
            Use this parameter to send a message in a channel as a bot.   <b>Note</b>: The bot should already be a participant in the channel.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/thread-creation-payload'
      responses:
        '200':
          description: The request was successfully completed.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/thread-creation-response'
        '400':
          description: Bad Request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The request cannot be performed. Usually because of malformed parameter or missing parameter.
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The user does not have enough permission or possibly not an user of the respective organization to access the resource.
        '404':
          description: Invalid URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL.
        '405':
          description: Method Not Allowed.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method.
        '406':
          description: Not Acceptable.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The response has been received but the requested response type is not supported by the browser.
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Cliq server encountered an error which prevents it from fulfilling the request.
      security:
        - Cliq_Auth:
            - ZohoCliq.Webhooks.CREATE
      tags:
        - threads
  /channelsbyname/{CHANNEL_UNIQUE_NAME}/messages:
    post:
      summary: Create and send a thread message with CHANNEL_UNIQUE_NAME
      operationId: createThreadMessageByChannelUniqueName
      description: |
        Use this API to create a thread from a message sent in a channel, identified by its <b>unique name</b>. This is useful when you know the channel's unique name but not its ID. <br><br> You can also create a thread using one of the following alternative endpoints:<br> <ul>
          <li><a href="#operation/createThreadMessageByChannelId"><code>POST /channels/{CHANNEL_ID}/messages</code></a> - Use the <b>CHANNEL_ID</b> of the channel.</li>
          <li><a href="#operation/createThreadMessageByChatId"><code>POST /chats/{CHAT_ID}/messages</code></a> - Use the <b>CHAT_ID</b> of the channel.</li>
        </ul> <br> <b>Note:</b> The channel's reply mode must be set to <b>Threads</b> or <b>Allow both</b> for thread creation to work. See <a href="https://help.zoho.com/portal/en/kb/zoho-cliq/admin-guides/configurations/articles/configuring-reply-mode-for-different-levels-of-channels" target="_blank">Configuring Reply Mode for Channels</a> for more details. <p>
          <b>Threshold limit</b>: 20 requests per min per user<br>
          Number of API calls allowed within a minute.<br><br>
          <b>Lock period</b>: 10 minutes<br>Wait time before consecutive API requests.<br>
        </p>
      parameters:
        - name: CHANNEL_UNIQUE_NAME
          in: path
          required: true
          schema:
            type: string
          example: CHANNEL_UNIQUE_NAME
          description: The unique name of the channel in which the thread needs to be created. To learn how to retrieve this, see <a href="/cliq/help/restapi/v3/glossary/#CHANNEL_UNIQUE_NAME">CHANNEL_UNIQUE_NAME</a> in the Glossary page.
        - name: bot_unique_name
          in: query
          required: false
          schema:
            type: string
          description: |
            Use this parameter to send a message in a channel as a bot.   <b>Note</b>: The bot should already be a participant in the channel.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/thread-creation-payload'
      responses:
        '200':
          description: The request was successfully completed.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/thread-creation-response'
        '400':
          description: Bad Request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The request cannot be performed. Usually because of malformed parameter or missing parameter.
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The user does not have enough permission or possibly not an user of the respective organization to access the resource.
        '404':
          description: Invalid URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL.
        '405':
          description: Method Not Allowed.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method.
        '406':
          description: Not Acceptable.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The response has been received but the requested response type is not supported by the browser.
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Cliq server encountered an error which prevents it from fulfilling the request.
      security:
        - Cliq_Auth:
            - ZohoCliq.Webhooks.CREATE
      tags:
        - threads
  /chats/{THREAD_CHAT_ID}/messages:
    post:
      summary: Send a message to an existing thread
      operationId: Send a message to an existing thread
      description: |
        Use this API to send a message to an existing thread.
          <br><br>  
          <p>
            <b>Threshold limit</b>: 20 requests per min per user<br>
            Number of API calls allowed within a minute.<br><br>
            <b>Lock period</b>: 10 minutes<br>Wait time before consecutive API requests.<br>
          </p>  
      parameters:
        - name: THREAD_CHAT_ID
          in: path
          required: true
          schema:
            type: string
          example: THREAD_CHAT_ID
          description: Chat ID of the thread where the message should be sent. To learn how to retrieve this ID, see <a href="/cliq/help/restapi/v3/glossary/#THREAD_CHAT_ID">THREAD_CHAT_ID</a> in the Glossary page.
        - name: bot_unique_name
          in: query
          required: false
          schema:
            type: string
          description: |
            Use this parameter to send a message in a thread as a bot.   Note that the bot should already be a participant in the channel.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/send-message-in-thread-payload'
      responses:
        '200':
          description: The request was successfully completed.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/thread-creation-response'
        '400':
          description: Bad Request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The request cannot be performed. Usually because of malformed parameter or missing parameter.
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The user does not have enough permission or possibly not an user of the respective organization to access the resource.
        '404':
          description: Invalid URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL.
        '405':
          description: Method Not Allowed.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method.
        '406':
          description: Not Acceptable.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The response has been received but the requested response type is not supported by the browser.
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Cliq server encountered an error which prevents it from fulfilling the request.
      security:
        - Cliq_Auth:
            - ZohoCliq.Webhooks.CREATE
      tags:
        - threads
  /threads/{THREAD_CHAT_ID}:
    get:
      summary: Retrieve thread details
      operationId: getThreadDetailsV3
      description: |
        Fetches details of a thread using its thread chat ID. Returns information such as the thread title, follower count, whether the requesting user is a follower, the parent chat, and the thread's open/closed state.
        <br><br>
        <p>
          <b>Threshold limit</b>: 20 requests per min per user<br>
          Number of API calls allowed within a minute.<br><br>
          <b>Lock period</b>: 5 minutes<br>Wait time before consecutive API requests.<br>
        </p>
        <details style="margin:16px 0 8px 0; border:1px solid rgba(148,163,184,0.5); border-radius:8px; font-family:inherit;" ontoggle="this.querySelector('.err-toggle-hint').textContent=this.open?'Click to collapse':'Click to expand'">
          <summary style="cursor:pointer; padding:11px 16px; font-weight:600; background:rgba(148,163,184,0.1); list-style:none; display:flex; align-items:center; gap:8px; user-select:none; border-radius:8px;">
            <span style="display:inline-flex; align-items:center; justify-content:center; width:20px; height:20px; background:rgba(239,68,68,0.15); border-radius:50%; font-size:12px; font-weight:700; color:#ef4444; flex-shrink:0;">!</span>
            Possible Error Codes
            <span class="err-toggle-hint" style="margin-left:auto; font-weight:400; opacity:0.45; font-size:0.8em; letter-spacing:0.01em;">Click to expand</span>
          </summary>
          <div style="padding:14px 16px 16px 16px;">
            <div style="border-radius:6px; border:1px solid rgba(148,163,184,0.35);">
              <table style="border-collapse:collapse; width:100%; font-family:inherit; font-size:0.9em;">
                <thead>
                  <tr>
                    <th style="padding:10px 18px; text-align:center; background:rgba(148,163,184,0.15); border-bottom:1px solid rgba(148,163,184,0.35); border-right:1px solid rgba(148,163,184,0.35); font-weight:600; width:45%;">Error Code</th>
                    <th style="padding:10px 18px; text-align:center; background:rgba(148,163,184,0.15); border-bottom:1px solid rgba(148,163,184,0.35); font-weight:600; width:55%;">Description</th>
                  </tr>
                </thead>
                <tbody>
                  <tr>
                    <td style="padding:10px 18px; border-bottom:1px solid rgba(148,163,184,0.2); border-right:1px solid rgba(148,163,184,0.25); vertical-align:middle;"><span style="display:inline-block; background:rgba(239,68,68,0.12); color:#ef4444; padding:3px 10px; border-radius:4px; font-family:monospace; font-size:0.82em; line-height:1.6; word-break:break-all;">thread_chatid_invalid</span></td>
                    <td style="padding:10px 18px; border-bottom:1px solid rgba(148,163,184,0.2);">The thread chat ID given is not according to the format.</td>
                  </tr>
                  <tr style="background:rgba(148,163,184,0.05);">
                    <td style="padding:10px 18px; border-bottom:1px solid rgba(148,163,184,0.2); border-right:1px solid rgba(148,163,184,0.25); vertical-align:middle;"><span style="display:inline-block; background:rgba(239,68,68,0.12); color:#ef4444; padding:3px 10px; border-radius:4px; font-family:monospace; font-size:0.82em; line-height:1.6; word-break:break-all;">external_communication_not_supported</span></td>
                    <td style="padding:10px 18px; border-bottom:1px solid rgba(148,163,184,0.2);">Sorry, external communication is not supported as per the organization policy.</td>
                  </tr>
                  <tr>
                    <td style="padding:10px 18px; border-right:1px solid rgba(148,163,184,0.25); vertical-align:middle;"><span style="display:inline-block; background:rgba(239,68,68,0.12); color:#ef4444; padding:3px 10px; border-radius:4px; font-family:monospace; font-size:0.82em; line-height:1.6; word-break:break-all;">operation_failed</span></td>
                    <td style="padding:10px 18px;">Sorry, we couldn't process your request due to a technical error. Please try again later.</td>
                  </tr>
                </tbody>
              </table>
            </div>
            <div style="background:rgba(245,158,11,0.08); border:1px solid rgba(245,158,11,0.4); border-left:4px solid #f59e0b; padding:12px 16px; border-radius:0 6px 6px 0; margin-top:14px; overflow:hidden;">
              <b style="color:#d97706; font-size:0.88em; display:block; margin-bottom:6px;">Error Response Format</b>
              <p style="margin:0 0 8px 0; font-size:0.85em; opacity:0.75;">When an error occurs, the API returns a JSON response in this format:</p>
              <code style="display:block; background:rgba(245,158,11,0.1); border:1px solid rgba(245,158,11,0.3); padding:8px 12px; border-radius:4px; font-size:0.75em; word-break:break-all;">{"message": "A human-readable description of the error.", "code": "error_code"}</code>
              <p style="margin:8px 0 0 0; font-size:0.85em; opacity:0.75;">where <code style="background:rgba(245,158,11,0.1); padding:1px 5px; border-radius:3px;">code</code> is the error identifier (as listed above) and <code style="background:rgba(245,158,11,0.1); padding:1px 5px; border-radius:3px;">message</code> is a human-readable explanation of what went wrong.</p>
            </div>
          </div>
        </details>
      parameters:
        - name: THREAD_CHAT_ID
          in: path
          required: true
          schema:
            type: string
          example: THREAD_CHAT_ID
          description: The unique identifier of the thread chat.
      responses:
        '200':
          description: The request was successfully completed.
          content:
            application/json:
              examples:
                get_thread:
                  summary: Thread details
                  value:
                    url: /api/v3/threads/CT_1207124526552602256_60002085329-T-1291567019566818579
                    type: chat_thread
                    data:
                      chat_id: CT_1207124526552602256_60002085329-T-1291567019566818579
                      parent_chat_id: CT_1207124526552602256_60002085329
                      thread_message_id: 1727333520582%2047588994306224
                      title: Email campaign strategy discussion
                      follower_count: 26
                      is_follower: true
                      parent_participant: true
                      thread_state: open
              schema:
                type: object
                properties:
                  url:
                    type: string
                  type:
                    type: string
                    example: chat_thread
                  data:
                    $ref: '#/components/schemas/v3-thread'
        '400':
          description: Bad Request. The thread chat ID format is invalid.
          content:
            application/json:
              examples:
                thread_chatid_invalid:
                  summary: Invalid thread chat ID format
                  value:
                    code: thread_chatid_invalid
                    message: The thread chat ID given is not according to the format.
              schema:
                type: object
                properties:
                  code:
                    type: string
                  message:
                    type: string
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden. External communication is restricted by organization policy.
          content:
            application/json:
              examples:
                external_communication_not_supported:
                  summary: External communication not allowed
                  value:
                    code: external_communication_not_supported
                    message: Sorry, external communication is not supported as per the organization policy.
              schema:
                type: object
                properties:
                  code:
                    type: string
                  message:
                    type: string
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              examples:
                operation_failed:
                  summary: Server-side error
                  value:
                    code: operation_failed
                    message: Sorry, we couldn't process your request due to a technical error. Please try again later.
              schema:
                type: object
                properties:
                  code:
                    type: string
                  message:
                    type: string
      security:
        - Cliq_Auth:
            - ZohoCliq.Chats.READ
      tags:
        - chats
    put:
      summary: Update the state of a thread
      operationId: Update the state of a thread
      description: |
        Use this API to update the state or follow status of a thread.
        <ul>
          <li><b>Thread state</b>: Close a thread to stop further replies, or reopen it to resume discussion.</li>
          <li><b>Follow state</b>: Follow a thread to receive notifications for new replies, or unfollow to stop them.</li>
        </ul>
        <br><br>
        <p>
          <b>Threshold limit</b>: 20 requests per min per user<br>
          Number of API calls allowed within a minute.<br><br>
          <b>Lock period</b>: 10 minutes<br>Wait time before consecutive API requests.<br>
        </p>
      parameters:
        - name: THREAD_CHAT_ID
          in: path
          required: true
          schema:
            type: string
          example: THREAD_CHAT_ID
          description: CHAT ID of the thread whose state is to be updated (closed or reopened). To learn how to retrieve this ID, see <a href="/cliq/help/restapi/v3/glossary/#THREAD_CHAT_ID">THREAD_CHAT_ID</a> in the Glossary page.
        - name: bot_unique_name
          in: query
          required: false
          schema:
            type: string
          description: To use when the action is to be performed by a bot that is already a participant in the channel.
        - name: appkey
          in: query
          required: false
          schema:
            type: string
          description: Must be provided if the specified bot is from an extension. This parameter is to be used along with bot_unique_name.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/update-state-of-thread-request'
      responses:
        '204':
          description: The request was successfully completed. No content is returned.
        '400':
          description: Bad Request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The request cannot be performed. Usually because of malformed parameter or missing parameter.
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The user does not have enough permission or possibly not an user of the respective organization to access the resource.
        '404':
          description: Invalid URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL.
        '405':
          description: Method Not Allowed.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method.
        '406':
          description: Not Acceptable.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The response has been received but the requested response type is not supported by the browser.
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Cliq server encountered an error which prevents it from fulfilling the request.
      security:
        - Cliq_Auth:
            - ZohoCliq.Chats.UPDATE
      tags:
        - threads
  /threads/{THREAD_CHAT_ID}/messages/main:
    get:
      summary: Get main message of a thread
      operationId: Get main message of a thread
      description: |
        Use this API to retrieve the main message from which the thread was created.
        <br><br>
        <p>
          <b>Threshold limit</b>: 20 requests per min per user<br>
          Number of API calls allowed within a minute.<br><br>
          <b>Lock period</b>: 10 minutes<br>Wait time before consecutive API requests.<br>
        </p>
      parameters:
        - name: THREAD_CHAT_ID
          in: path
          required: true
          schema:
            type: string
          example: THREAD_CHAT_ID
          description: The CHAT_ID of the thread whose main (original) message is to be retrieved To learn how to retrieve this ID, see <a href="/cliq/help/restapi/v3/glossary/#THREAD_CHAT_ID">THREAD_CHAT_ID</a> in the Glossary page.
      responses:
        '200':
          description: The request was successfully completed.
          content:
            application/json:
              examples:
                main_thread_message:
                  summary: Main message for a customer escalation thread
                  value:
                    parent_resource_id: engineering-updates
                    sender:
                      name: Ryan West
                      id: '855727961'
                    mentions:
                      - name: '@Scott Fisher'
                        id: '855727962'
                        type: user
                      - name: '@Tim Harrison'
                        id: '855727963'
                        type: user
                    thread_information:
                      thread_message_id: 1760000012345%201234567890
                      title: Customer onboarding latency issue
                      follower_count: 3
                      message_count: 18
                      chat_id: CT_2242125513190139257_855711548-T-2263887074117538898
                    id: '1760000012345_1234567890'
                    time: '2026-05-28T10:36:48+00:00'
                    thread_state_information:
                      thread_state: open
                    type: text
                    content:
                      text: The customer onboarding workflow is intermittently delayed. Please share logs and mitigation updates in this thread.
                    is_pinned: false
              schema:
                $ref: '#/components/schemas/get-main-message-response'
        '400':
          description: Bad Request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The request cannot be performed. Usually because of malformed parameter or missing parameter.
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The user does not have enough permission or possibly not an user of the respective organization to access the resource.
        '404':
          description: Invalid URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL.
        '405':
          description: Method Not Allowed.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method.
        '406':
          description: Not Acceptable.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The response has been received but the requested response type is not supported by the browser.
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Cliq server encountered an error which prevents it from fulfilling the request.
      security:
        - Cliq_Auth:
            - ZohoCliq.Messages.READ
      tags:
        - threads
  /threads/{THREAD_CHAT_ID}/followers:
    get:
      summary: Get thread followers
      operationId: Get thread followers
      description: |
        Use this API to get the followers of the thread.
      parameters:
        - name: THREAD_CHAT_ID
          in: path
          required: true
          schema:
            type: string
          example: THREAD_CHAT_ID
          description: Chat ID of the thread for which the list of followers needs to be retrieved To learn how to retrieve this ID, see <a href="/cliq/help/restapi/v3/glossary/#THREAD_CHAT_ID">THREAD_CHAT_ID</a> in the Glossary page.
      responses:
        '200':
          description: The request was successfully completed.
          content:
            application/json:
              examples:
                followers_list:
                  summary: Thread followers in Zylker
                  value:
                    data:
                      - user_id: '855727961'
                        email_id: ryan.west@zylker.com
                        name: Ryan West
                      - user_id: '855727962'
                        email_id: scott.fisher@zylker.com
                        name: Scott Fisher
              schema:
                $ref: '#/components/schemas/get-thread-followers-response'
        '400':
          description: Bad Request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The request cannot be performed. Usually because of malformed parameter or missing parameter.
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The user does not have enough permission or possibly not an user of the respective organization to access the resource.
        '404':
          description: Invalid URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL.
        '405':
          description: Method Not Allowed.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method.
        '406':
          description: Not Acceptable.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The response has been received but the requested response type is not supported by the browser.
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Cliq server encountered an error which prevents it from fulfilling the request.
      security:
        - Cliq_Auth:
            - ZohoCliq.Chats.READ
      tags:
        - threads
    post:
      summary: Add followers to a thread
      operationId: Add followers to a thread
      description: |
        Use this API to add one or more users as followers to an existing thread.
        <br><br>
        <p>
          <b>Threshold limit</b>: 20 requests per min per user<br>
          Number of API calls allowed within a minute.<br><br>
          <b>Lock period</b>: 10 minutes<br>Wait time before consecutive API requests.<br>
        </p>
      parameters:
        - name: THREAD_CHAT_ID
          in: path
          required: true
          schema:
            type: string
          example: THREAD_CHAT_ID
          description: Chat ID of the thread for which the list of followers needs to be added To learn how to retrieve this ID, see <a href="/cliq/help/restapi/v3/glossary/#THREAD_CHAT_ID">THREAD_CHAT_ID</a> in the Glossary page.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/add-followers-payload'
      responses:
        '204':
          description: The request was successfully completed. No content is returned.
        '400':
          description: Bad Request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The request cannot be performed. Usually because of malformed parameter or missing parameter.
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The user does not have enough permission or possibly not an user of the respective organization to access the resource.
        '404':
          description: Invalid URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL.
        '405':
          description: Method Not Allowed.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method.
        '406':
          description: Not Acceptable.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The response has been received but the requested response type is not supported by the browser.
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Cliq server encountered an error which prevents it from fulfilling the request.
      security:
        - Cliq_Auth:
            - ZohoCliq.Chats.UPDATE
      tags:
        - threads
    delete:
      summary: Remove followers from a thread
      operationId: Remove followers from a thread
      description: |
        Removes one or more specified users from the followers list of a given thread.
        <br><br>
        <p>
          <b>Threshold limit</b>: 20 requests per min per user<br>
          Number of API calls allowed within a minute.<br><br>
          <b>Lock period</b>: 10 minutes<br>Wait time before consecutive API requests.<br>
        </p>
      parameters:
        - name: THREAD_CHAT_ID
          in: path
          required: true
          schema:
            type: string
          example: THREAD_CHAT_ID
          description: Chat ID of the thread for which the list of followers needs to be removed To learn how to retrieve this ID, see <a href="/cliq/help/restapi/v3/glossary/#THREAD_CHAT_ID">THREAD_CHAT_ID</a> in the Glossary page.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/remove-followers-payload'
      responses:
        '204':
          description: The request was successfully completed. No content is returned.
        '400':
          description: Bad Request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The request cannot be performed. Usually because of malformed parameter or missing parameter.
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The user does not have enough permission or possibly not an user of the respective organization to access the resource.
        '404':
          description: Invalid URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL.
        '405':
          description: Method Not Allowed.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method.
        '406':
          description: Not Acceptable.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The response has been received but the requested response type is not supported by the browser.
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Cliq server encountered an error which prevents it from fulfilling the request.
      security:
        - Cliq_Auth:
            - ZohoCliq.Chats.DELETE
      tags:
        - threads
  /threads/{THREAD_CHAT_ID}/nonfollowers:
    get:
      summary: Get non-followers of a thread
      operationId: Get non-followers of a thread
      description: |
        Use this API to retrieve the list of channel members who are not currently following the specified thread.
        <br><br>
        <p>
          <b>Threshold limit</b>: 20 requests per min per user<br>
          Number of API calls allowed within a minute.<br><br>
          <b>Lock period</b>: 10 minutes<br>Wait time before consecutive API requests.<br>
        </p>
      parameters:
        - name: THREAD_CHAT_ID
          in: path
          required: true
          schema:
            type: string
          example: THREAD_CHAT_ID
          description: Chat ID of the thread for which the list of non-followers needs to be retrieved To learn how to retrieve this ID, see <a href="/cliq/help/restapi/v3/glossary/#THREAD_CHAT_ID">THREAD_CHAT_ID</a> in the Glossary page.
      responses:
        '200':
          description: The request was successfully completed.
          content:
            application/json:
              examples:
                nonfollowers_list:
                  summary: Channel members not following the thread
                  value:
                    data:
                      - user_id: '855727963'
                        email_id: tim.harrison@zylker.com
                        name: Tim Harrison
              schema:
                $ref: '#/components/schemas/get-thread-followers-response'
        '400':
          description: Bad Request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The request cannot be performed. Usually because of malformed parameter or missing parameter.
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The user does not have enough permission or possibly not an user of the respective organization to access the resource.
        '404':
          description: Invalid URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL.
        '405':
          description: Method Not Allowed.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method.
        '406':
          description: Not Acceptable.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The response has been received but the requested response type is not supported by the browser.
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Cliq server encountered an error which prevents it from fulfilling the request.
      security:
        - Cliq_Auth:
            - ZohoCliq.Chats.READ
      tags:
        - threads
  /threads/{THREAD_CHAT_ID}/follow:
    post:
      summary: Join (follow) a thread
      operationId: Join-follow a thread
      description: |
        Allows the authenticated user to join a thread as a follower.
        <br><br>
        <p>
          <b>Threshold limit</b>: 20 requests per min per user<br>
          Number of API calls allowed within a minute.<br><br>
          <b>Lock period</b>: 10 minutes<br>Wait time before consecutive API requests.<br>
        </p>
      parameters:
        - name: THREAD_CHAT_ID
          in: path
          required: true
          schema:
            type: string
          example: THREAD_CHAT_ID
          description: CHAT ID of the thread to which the authenticated user should be added as a follower To learn how to retrieve this ID, see <a href="/cliq/help/restapi/v3/glossary/#THREAD_CHAT_ID">THREAD_CHAT_ID</a> in the Glossary page.
      responses:
        '204':
          description: The request was successfully completed. No content is returned.
        '400':
          description: Bad Request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The request cannot be performed. Usually because of malformed parameter or missing parameter.
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The user does not have enough permission or possibly not an user of the respective organization to access the resource.
        '404':
          description: Invalid URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL.
        '405':
          description: Method Not Allowed.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method.
        '406':
          description: Not Acceptable.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The response has been received but the requested response type is not supported by the browser.
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Cliq server encountered an error which prevents it from fulfilling the request.
      security:
        - Cliq_Auth:
            - ZohoCliq.Chats.UPDATE
      tags:
        - threads
  /threads/{THREAD_CHAT_ID}/unfollow:
    post:
      summary: Leave (unfollow) a thread
      operationId: Leave-unfollow a thread
      description: |
        Allows the authenticated user to leave a thread they are currently following.
        <br><br>
        <p>
          <b>Threshold limit</b>: 20 requests per min per user<br>
          Number of API calls allowed within a minute.<br><br>
          <b>Lock period</b>: 10 minutes<br>Wait time before consecutive API requests.<br>
        </p>
      parameters:
        - name: THREAD_CHAT_ID
          in: path
          required: true
          schema:
            type: string
          example: THREAD_CHAT_ID
          description: CHAT ID of the thread to which the authenticated user should be removed as a follower To learn how to retrieve this ID, see <a href="/cliq/help/restapi/v3/glossary/#THREAD_CHAT_ID">THREAD_CHAT_ID</a> in the Glossary page.
      responses:
        '204':
          description: The request was successfully completed. No content is returned.
        '400':
          description: Bad Request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The request cannot be performed. Usually because of malformed parameter or missing parameter.
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The user does not have enough permission or possibly not an user of the respective organization to access the resource.
        '404':
          description: Invalid URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL.
        '405':
          description: Method Not Allowed.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method.
        '406':
          description: Not Acceptable.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The response has been received but the requested response type is not supported by the browser.
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Cliq server encountered an error which prevents it from fulfilling the request.
      security:
        - Cliq_Auth:
            - ZohoCliq.Chats.UPDATE
      tags:
        - threads
  /chats/{THREAD_CHAT_ID}/members:
    get:
      summary: Retrieve members of a thread
      operationId: Retrieve members of a thread
      description: |
        Use this API to fetch participants of a specific thread conversation.
        This is useful when you want to display who is currently involved in a focused topic discussion without scanning the parent channel.
        <br><br>
        Common use cases:
        <ul>
          <li>Render a thread participant panel in your app UI.</li>
          <li>Show participant identity fields (name, email_id, user_id) using the <code>fields</code> query parameter.</li>
          <li>Audit collaboration context before automations post follow-up replies in the same thread.</li>
        </ul>
        <br><br>
        <p>
          <b>Threshold limit</b>: 20 requests per min per user<br>
          Number of API calls allowed within a minute.<br><br>
          <b>Lock period</b>: 10 minutes<br>Wait time before consecutive API requests.<br>
        </p>
      parameters:
        - name: THREAD_CHAT_ID
          in: path
          required: true
          schema:
            type: string
          example: THREAD_CHAT_ID
          description: The ID of the thread from which members need to be retrieved. To learn how to retrieve this ID, see <a href="/cliq/help/restapi/v3/glossary/#THREAD_CHAT_ID">THREAD_CHAT_ID</a> in the Glossary page.
        - name: fields
          in: query
          required: false
          schema:
            type: string
          description: |
            Use this parameter to get details of members participating in the thread.<br>
            <b>Allowed values</b>:
            <ul>
              <li><b>user_id</b> - Unique identifier for the user in Cliq.</li>
              <li><b>email_id</b> - Email address of the user.</li>
              <li><b>name</b> - Display name of the user.</li>
            </ul>
            <br><br>
      responses:
        '200':
          description: The request was successfully completed.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/retrieve-chat-members'
        '400':
          description: Bad Request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The request cannot be performed. Usually because of malformed parameter or missing parameter.
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The user does not have enough permission or possibly not an user of the respective organization to access the resource.
        '404':
          description: Invalid URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL.
        '405':
          description: Method Not Allowed.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method.
        '406':
          description: Not Acceptable.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The response has been received but the requested response type is not supported by the browser.
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Cliq server encountered an error which prevents it from fulfilling the request.
      security:
        - Cliq_Auth:
            - ZohoCliq.Chats.READ
      tags:
        - threads
  /chats/{THREAD_CHAT_ID}/leave:
    post:
      summary: Leave a thread
      operationId: Leave a thread
      description: |
        Use this API to remove the authenticated user from a thread conversation.
        After leaving, the user is no longer an active participant in that thread context.
        <br><br>
        This endpoint is helpful for reducing noise in discussions that are no longer relevant to the user while keeping the parent channel membership unchanged.
        <br><br>
        <p>
          <b>Threshold limit</b>: 20 requests per min per user<br>
          Number of API calls allowed within a minute.<br><br>
          <b>Lock period</b>: 10 minutes<br>Wait time before consecutive API requests.<br>
        </p>
      parameters:
        - name: THREAD_CHAT_ID
          in: path
          required: true
          schema:
            type: string
          example: THREAD_CHAT_ID
          description: The ID of the thread that you wish to leave. To learn how to retrieve this ID, see <a href="/cliq/help/restapi/v3/glossary/#THREAD_CHAT_ID">THREAD_CHAT_ID</a> in the Glossary page.
      responses:
        '200':
          description: The request was successfully completed.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/no-response'
        '400':
          description: Bad Request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The request cannot be performed. Usually because of malformed parameter or missing parameter.
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The user does not have enough permission or possibly not an user of the respective organization to access the resource.
        '404':
          description: Invalid URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL.
        '405':
          description: Method Not Allowed.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method.
        '406':
          description: Not Acceptable.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The response has been received but the requested response type is not supported by the browser.
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Cliq server encountered an error which prevents it from fulfilling the request.
      security:
        - Cliq_Auth:
            - ZohoCliq.Chats.UPDATE
      tags:
        - threads
  /chats/{THREAD_CHAT_ID}/mute:
    post:
      summary: Mute a thread
      operationId: Mute a thread
      description: |
        Use this API to mute notifications for a thread while still keeping the thread accessible.
        Muting is ideal for high-volume threads where the user wants to stay in the conversation but avoid immediate notification interruptions.
        <br><br>
        This setting affects thread-level notifications and helps keep topic-based discussions organized without muting the entire parent chat.
        <br><br>
        <p>
          <b>Threshold limit</b>: 20 requests per min per user<br>
          Number of API calls allowed within a minute.<br><br>
          <b>Lock period</b>: 10 minutes<br>Wait time before consecutive API requests.<br>
        </p>
      parameters:
        - name: THREAD_CHAT_ID
          in: path
          required: true
          schema:
            type: string
          example: THREAD_CHAT_ID
          description: The ID of the thread that needs to be muted. To learn how to retrieve this ID, see <a href="/cliq/help/restapi/v3/glossary/#THREAD_CHAT_ID">THREAD_CHAT_ID</a> in the Glossary page.
      responses:
        '200':
          description: The request was successfully completed.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/no-response'
        '400':
          description: Bad Request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The request cannot be performed. Usually because of malformed parameter or missing parameter.
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The user does not have enough permission or possibly not an user of the respective organization to access the resource.
        '404':
          description: Invalid URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL.
        '405':
          description: Method Not Allowed.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method.
        '406':
          description: Not Acceptable.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The response has been received but the requested response type is not supported by the browser.
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Cliq server encountered an error which prevents it from fulfilling the request.
      security:
        - Cliq_Auth:
            - ZohoCliq.Chats.UPDATE
      tags:
        - threads
  /chats/{THREAD_CHAT_ID}/unmute:
    post:
      summary: Unmute a thread
      operationId: Unmute a thread
      description: |
        Use this API to restore notifications for a previously muted thread.
        Once unmuted, the user starts receiving thread updates again according to their notification settings.
        <br><br>
        Use this when a discussion becomes active or relevant again and timely visibility of thread replies is required.
        <br><br>
        <p>
          <b>Threshold limit</b>: 20 requests per min per user<br>
          Number of API calls allowed within a minute.<br><br>
          <b>Lock period</b>: 10 minutes<br>Wait time before consecutive API requests.<br>
        </p>
      parameters:
        - name: THREAD_CHAT_ID
          in: path
          required: true
          schema:
            type: string
          example: THREAD_CHAT_ID
          description: The ID of the thread that needs to be unmuted. To learn how to retrieve this ID, see <a href="/cliq/help/restapi/v3/glossary/#THREAD_CHAT_ID">THREAD_CHAT_ID</a> in the Glossary page.
      responses:
        '200':
          description: The request was successfully completed.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/no-response'
        '400':
          description: Bad Request.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The request cannot be performed. Usually because of malformed parameter or missing parameter.
        '401':
          description: Unauthorized.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Request was rejected because of invalid AuthToken.
        '403':
          description: Forbidden.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The user does not have enough permission or possibly not an user of the respective organization to access the resource.
        '404':
          description: Invalid URL.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The URL you've sent is wrong. It's possible that the resource you've requested has been moved to another URL.
        '405':
          description: Method Not Allowed.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The requested resource does not support the HTTP method used. For example, requesting List of all customers API with PUT as the HTTP method.
        '406':
          description: Not Acceptable.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: The response has been received but the requested response type is not supported by the browser.
        '429':
          description: Too many requests.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Too many requests within a certain time frame.
        '500':
          description: Internal Server Error.
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    example: Cliq server encountered an error which prevents it from fulfilling the request.
      security:
        - Cliq_Auth:
            - ZohoCliq.Chats.UPDATE
      tags:
        - threads
components:
  schemas:
    no-response:
      type: object
      description: Response object returned when no content is available.
      properties:
        Response Code:
          type: string
          description: HTTP response code and message indicating no content.
          example: 204 No response
    v3-thread:
      type: object
      properties:
        chat_id:
          type: string
        parent_chat_id:
          type: string
        thread_message_id:
          type: string
        title:
          type: string
        follower_count:
          type: integer
        is_follower:
          type: boolean
        thread_state:
          type: string
        parent_message_sender:
          type: string
        last_message_information:
          type: object
          additionalProperties: true
    post-message-in-a-channel-response:
      type: object
      description: Response returned when a message is posted in a channel. A '204 No response' indicates successful posting without returning any content.
      properties:
        Response Code:
          type: string
          description: HTTP response code when message is posted.
          example: 204 No response
    get-thread-followers-response:
      type: object
      description: Response containing the list of followers for a particular thread.
      properties:
        data:
          type: array
          description: List of users following the thread.
          items:
            type: object
            properties:
              user_id:
                type: string
                description: Unique identifier of the user.
                example: '855727961'
              email_id:
                type: string
                format: email
                description: Email ID of the user.
                example: ryan.west@zylker.com
              name:
                type: string
                description: Name of the user.
                example: Ryan West
          example:
            - user_id: '855727961'
              email_id: ryan.west@zylker.com
              name: Ryan West
            - user_id: '855727962'
              email_id: scott.fisher@zylker.com
              name: Scott Fisher
            - user_id: '855727963'
              email_id: tim.harrison@zylker.com
              name: Tim Harrison
    retrieve-chat-members:
      type: object
      description: Response object containing members of a chat.
      properties:
        members:
          type: array
          description: List of members in the chat with detailed user information.
          items:
            $ref: '#/components/schemas/Members'
    Members:
      type: object
      description: Detailed information about a chat member.
      properties:
        user_id:
          type: string
          description: Unique identifier of the user.
          example: '431930546'
        email_id:
          type: string
          format: email
          description: Email address of the user.
          example: olivia.palmer@zylcal.com
        name:
          type: string
          description: Full name of the user.
          example: Olivia - Content Writer
    thread-creation-payload:
      type: object
      description: Request body to create a new thread from an existing message.
      required:
        - text
        - thread_message_id
      properties:
        text:
          type: string
          description: 'Text to post as the initial message in the thread. Maximum length: 5000 characters.'
          example: Follow this thread for daily updates on ticket resolutions.
        thread_message_id:
          type: string
          description: ID of the parent message from which the thread should be created.
          example: '1599044334698_117280617320'
        reply_to:
          type: string
          description: Optional. ID of a message to reply to within the thread.
        post_in_parent:
          type: boolean
          description: Optional. If true, posts the thread message in the parent chat as well.
          example: true
        thread_title:
          type: string
          description: Optional. Title for the thread.
          example: Ticket Resolution Summary for the Day
        sync_message:
          type: boolean
          description: Optional. If true, posts the message synchronously and returns the message ID.
          example: true
    send-message-in-thread-payload:
      type: object
      description: Request body to send a message in an existing thread.
      required:
        - text
      properties:
        text:
          type: string
          description: 'Text to post in the thread. Maximum length: 5000 characters.'
          example: Let's automate these cases so we can address them during testing.
        reply_to:
          type: string
          description: Optional. Message ID to reply to within the thread.
        post_in_parent:
          type: boolean
          description: Optional. If true, posts the message in the parent chat as well.
          example: true
        sync_message:
          type: boolean
          description: Optional. If true, posts the message synchronously and returns the message ID.
          example: true
    thread-creation-response:
      type: object
      description: Response returned after creating a thread.
      properties:
        message_id:
          type: string
          description: ID of the created thread message.
          example: '1275417686584_20804595296'
    get-threads-payload:
      type: object
      description: Request parameters to retrieve threads from a channel.
      properties:
        next_token:
          type: string
          description: Used for pagination. Pass the next_token received in the previous API response to get the next page.
          example: MTV8MTYxNjEzNTI3ODYzNnwxNzc1OTk4MDAxMTcwMDczMzAx
        limit:
          type: string
          description: Maximum number of threads to return in the response.
          example: '50'
    auto-follow-threads-payload:
      type: object
      description: Request body to enable or disable auto-follow for threads in a channel.
      properties:
        auto_follow_threads:
          type: string
          description: |
            Set the auto-follow status for threads in the channel.<br>
            <b>Allowed values</b>:<br>
             <ul>
              <li>enable - Automatically follow all threads created in the channel.</li>
              <li>disable - Do not automatically follow threads. Users will need to manually follow threads they are interested in.</li>
            </ul>
          example: enable
    add-followers-payload:
      type: object
      description: Request body to add followers to a thread.
      required:
        - user_ids
      properties:
        user_ids:
          type: array
          description: List of user IDs to add as followers to the thread.
          items:
            type: string
            description: Unique identifier of a user to be added as a follower.
          example:
            - '15067889'
            - '35068981'
            - '5120923'
    remove-followers-payload:
      type: object
      description: Request body to remove followers from a thread.
      required:
        - user_ids
      properties:
        user_ids:
          type: array
          description: List of user IDs to remove from followers of the thread.
          items:
            type: string
            description: Unique identifier of a user to be removed from the thread.
          example:
            - '15067889'
            - '35068981'
            - '5120923'
    update-state-of-thread-request:
      type: object
      description: Request body to update the state of a thread (open or closed).
      required:
        - action
      properties:
        action:
          type: string
          description: |
            Action to update the thread state.<br>
            <b>Allowed values</b>:<br>
             <ul>
              <li>reopen - Reopen a closed thread.</li>
              <li>close - Close an open thread to prevent new messages from being added.</li>
              <li>follow - Follow the thread to receive notifications for new messages.</li>
              <li>unfollow - Unfollow the thread to stop receiving notifications for new messages.</li>
            </ul> 
          example: close
    auto-follow-threads-response:
      type: object
      description: Response returned after updating auto-follow settings for threads.
      properties:
        status:
          type: string
          description: Current auto-follow status of the channel.
          example: enabled
    get-threads-response:
      type: object
      description: Response containing the list of threads in a channel.
      properties:
        url:
          type: string
          description: API endpoint for fetching threads.
          example: /api/v3/threads
        next_token:
          type: string
          description: Token for pagination to retrieve next set of threads.
          example: MTV8MTYxNjEzNTI3ODYzNnwxNzc1OTk4MDAxMTcwMDczMzAx
        type:
          type: string
          description: Type of response.
          example: chat_thread
        sync_token:
          type: string
          description: Token for synchronizing thread data.
          example: MTV8MTYyODgzNTQ3OTkyOHwxNzc1OTk4MDAxMTg2NzU5NDUx
        data:
          type: array
          description: List of threads.
          items:
            type: object
            properties:
              parent_chat_id:
                type: string
                description: ID of the parent chat.
                example: CT_9001245010012354810_3467821
              is_follower:
                type: boolean
                description: Indicates if the current user is following this thread.
                example: true
              follower_count:
                type: integer
                description: Number of followers of the thread.
                example: 5
              chat_id:
                type: string
                description: ID of the thread chat.
                example: CT_9001245010012354810_3467821-T-9001245010938461210
              last_message_information:
                type: object
                description: Details of the last message in the thread.
                properties:
                  sender_id:
                    type: string
                    example: '45321098'
                  message_type:
                    type: string
                    example: text
                  time:
                    type: string
                    format: date-time
                    example: '2024-12-12T10:45:00+05:30'
                  text:
                    type: string
                    example: Final report has been uploaded to the portal.
                  sender_name:
                    type: string
                    example: Olivia Palmer
              title:
                type: string
                description: Thread title.
                example: Final Report Submission
              thread_message_id:
                type: string
                description: Unique message ID for the thread.
                example: 1702119024356%2097654301123490
              parent_message_sender:
                type: string
                description: User ID of the parent message sender.
                example: '673892104'
              thread_state:
                type: string
                enum:
                  - open
                  - closed
                description: State of the thread.
                example: open
    get-main-message-response:
      type: object
      description: Response containing the details of a main message and its thread information.
      properties:
        parent_resource_id:
          type: string
          description: Resource ID of the parent entity.
          example: engineering-updates
        sender:
          type: object
          description: Information about the sender of the message.
          properties:
            name:
              type: string
              example: Ryan West
            id:
              type: string
              example: '855727961'
        mentions:
          type: array
          items:
            type: object
            properties:
              name:
                type: string
                example: '@Scott Fisher'
              id:
                type: string
                example: '855727962'
              type:
                type: string
                example: user
        thread_information:
          type: object
          description: Additional thread information.
          properties:
            thread_message_id:
              type: string
              example: 1760000012345%201234567890
            title:
              type: string
              example: Customer onboarding latency issue
            follower_count:
              type: integer
              example: 3
            message_count:
              type: integer
              example: 18
            chat_id:
              type: string
              example: CT_2242125513190139257_855711548-T-2263887074117538898
        id:
          type: string
          example: '1760000012345_1234567890'
        time:
          type: string
          format: date-time
          example: '2026-05-28T10:36:48+00:00'
        thread_state_information:
          type: object
          description: State information of the thread.
          properties:
            thread_state:
              type: string
              example: open
        type:
          type: string
          example: text
        content:
          type: object
          properties:
            text:
              type: string
              example: The customer onboarding workflow is intermittently delayed. Please share logs and mitigation updates in this thread.
        is_pinned:
          type: boolean
          example: false
  securitySchemes:
    Cliq_Auth:
      type: oauth2
      x-authorization-example: Bearer 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f
      flows:
        implicit:
          authorizationUrl: https://accounts.zoho.com/oauth/v2/auth
          scopes:
            ZohoCliq.Webhooks.CREATE: Post messages to your conversations directly or by using incoming webhooks
            ZohoCliq.Channels.UPDATE: Update Channels
            ZohoCliq.Chats.UPDATE: Modify Chats
            ZohoCliq.Chats.DELETE: Delete Chats
            ZohoCliq.Chats.READ: Read Chats
            ZohoCliq.Messages.READ: Read messages